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I know that having to go through multiple troubleshooting steps and not having any of them work can be a real pain, especially when you have more important things to be doing.
T-Mobile Technical Support: 1-505-998-3793
Just a heads up, all calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.
I'll make sure to notate your account of all the details of our conversation today so that once you contact them, you won't have to repeat yourself.