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****12/20/2025
INTERACTION ID: 72cf8448-cfa0-42a5-8c9e-6a70631d8ba1 EMAIL FROM: nikita@mechelinsupplies.com CUSTOMER'S NAME: Yaraguppi, Nikita ISSUE: Please quote your best price with lead time for the following. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we've submitted a request to our smb team for quotation and advise to wait for an update STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to smb team for quotation ( created a case referral to smb team)
has issue with dynamics yesterday but alraedy fixed now. was able to create smb referral
NOTE: no acct in dynamics. but was able to put docs in dynamics. assisted by ms maris
INTERACTION ID: 7d9a349f-efa5-4197-8ed0-f6578e6c7df5 EMAIL FROM: sjpogoda@gmail.com CUSTOMER'S NAME: Susan Pogoda ISSUE: Heather Thank you for the update. I had already signed up for FedEx Delivery Manager .As far as HP points are concerned I was previously given 550 points ( see e mail thread). I don’t need the points, I just want the laptop that I paid for on November 28 . The original FedEx delivery date was December 11 . I hope it arrives before December 25 as it is a gift for my grandson . I ordered from HP directly instead of buying the laptop from Best Buy . Had I done that , I would have had the laptop already . I understand the holdup is with FedEx , but they are HP’s carrier and I have not received the product I paid for. I hope it is delivered before December 25 . If not , I will be contacting American Express to open a dispute . I appreciate HPs prompt responses. Thank you ORDER NUMBER: H366143949 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the shipment details. advised customer to keep monitor the shipment of her item and also informed that she will continue to get an update as she signed up for fedex manager STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: customer don't want the points we offered. she just want to received the item before december 25
NOTED: was able to put docs in sterling and dynamics. assisted by ms maris
INTERACTION ID: 09d8446c-13dd-4b35-a6ef-3554ef986658 EMAIL FROM: ljcelona@gmail.com CUSTOMER'S NAME: Linda Celona ISSUE: Yes, please add the $40 credit to my account. Will I be able to use this to purchase ink? ORDER NUMBER: H365938142 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer. advised customer that we have processed a $40.00 one time courtesy credit. provide estimated crediting timeframe STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: processed $40.00 with the reference# M332579781
NOTED: was able to put docs in sterling and dynamics. assisted by ms maris
INTERACTION ID: 15660f5a-0a30-4350-bab5-ff6341e82bd4 EMAIL FROM: aron@ahtherapy.com CUSTOMER'S NAME: Aron Hirschfeld ISSUE: I received a pop-up on my desktop that my warranty will expire so I clicked to extend for three years or something (order number H365879596). Now I received another pop up that I don't have coverage so I clicked again assuming that the original order did not go through and I purchased another one year extension. So now I see I have two plans. Was I not covered under the first plan? ORDER NUMBER: H366776952 RETURN OR CANCEL REASON: n/a ACTION TAKEN: educate customer that the original warranty has been expired since December and advise that we can only add order warranty during the original warranty is active. process return refund. educate to reach out smart friend for post warranty options STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: process return/refund/ refer to reach out smart friend
NOTED: was able to put docs in sterling and dynamics. assisted by ms maris
INTERACTION ID: b7a04f79-b1e1-45c2-adda-e0351bead003 EMAIL FROM: Yve.Stewart3@outlook.com CUSTOMER'S NAME: Yvette Stewart ISSUE: To Whom It May Concern or Joelle, As you requested, I have attached photos of the HP Omni Book X that I received via FedEx. I will await your reply as soon as you have reviewed the pictures, compared what I originally ordered to what I received, and available to chat. ORDER NUMBER: H366154358 RETURN OR CANCEL: ACTION TAKEN: customer send another photo however still unable to view or download. advise customer to reach out directly to reso team as she wanting to speak with supervisor on her previous email. provide reso contact details. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: Advised to contact reso
NOTED: was able to put docs in sterling and dynamics. assisted by ms maris and cha
INTERACTION ID: 03baba21-5765-471b-84fd-0d729eb59a23 EMAIL FROM: mpoob@hotmail.com CUSTOMER'S NAME: Poobalan Mallaiasamy ISSUE: Team, Hope all is well. I placed an order yesterday for an HP EliteBook 8 G1i 16 Notebook AI PC Touch with 3-year warranty and Wolf Pro Security, but I entered the wrong email address (mpoob@hotmail.com.com). As a result, I did not receive the order confirmation and did not note the order number. Could someone please update the email address to mpoob@hotmail.com and resend the order confirmation along with the current order status? Thank you for your support. Best regards, Poobalan ORDER NUMBER: H366772552 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked additional info as the account not fully verified STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTED: was able to put docs in sterling has issue with dynamics ( reported to sme's)
INTERACTION ID: 93470308-286d-43d6-8748-dd1066848e5a EMAIL FROM: arif@testlogic.com CUSTOMER'S NAME: Arif Mehmedovic ISSUE: Hello, I am looking for assistance, maybe a local rep or someone can reach out to assist me. I am a small business that manufacture test cells for customers. This test cell has a data acquisition that requires a computer and monitors. However, these have to be TAA compliant. Can you have someone reach out to support, and I can provide specs on the computers that I need. Thank you, ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: create a case for SMB referral and was able to provide smb contact details STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: refer to SMB
NOTE: no acct in sterling. create acct in dynamics and put docs. assisted by ms angelyn
INTERACTION ID: 17462d00-fb2b-4a20-8c24-6ecb3047c108 EMAIL FROM: hcisneros@hubbell.com CUSTOMER'S NAME: HECTOR CISNEROS ISSUE: Good morning, this option does not have PCI slots which is crucial for our application Do you have the possibility of offering a PC with at least 2 PCI slots? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer about the Pcie that we have in HP. recommend much cheaper desktop that has similar specs of what he's looking for. recommend to raech out smb for further assistance STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: recommend other desktop much cheaper. advise to reach out smb for further assistance.
NOTE: no acct in sterling. create acct in dynamics and put docs. assisted by ms angelyn
INTERACTION ID: 222bba63-6884-438e-9968-1bb5d013fd48 EMAIL FROM: thomasfarrell32@msn.com CUSTOMER'S NAME: Thomas Farrell ISSUE: Hello, I would like to change my shipping address. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: Not fully verified. asked for additional info STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTED: was able to put docs in sterling and dynamics. assisted by ms angelyn
INTERACTION ID: 283eb219-6e10-4f78-95bb-35daa2162987 EMAIL FROM: phmnov4@gmail.com CUSTOMER'S NAME: harry park ISSUE: Hi , I requested the return via hp.com, and it looks refund is processed. I haven't received any instruction to send the product back, does it mean I don't have to return the product back as the price of product is less than $15? Please advise me what you think. Thank you. ORDER NUMBER: H366204917 RETURN OR CANCEL REASON: n/a ACTION TAKEN: not fully verified. asked for additional info STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTED: was able to put docs in sterling and dynamics. assisted by ms angelyn assisted by ms angelyn.
INTERACTION ID: 2035535e-2aed-4e74-8cd7-f7daa7bc1670 EMAIL FROM: jrostami1@yahoo.com CUSTOMER'S NAME: Rostami, Javad ISSUE: Hello Thanks for your reply. I understand your limitations in providing information. I just want to know and make sure if this amount will be refunded or not? ORDER NUMBER: H366276083 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that the refunded has been already applied to the account he used to placed the order. educate also to check his bank to confirm STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advised that the refunded has been already processed
NOTED: was able to put docs in sterling and dynamics. assisted by ms angelyn assisted by ms angelyn.
INTERACTION ID: 704bcc25-5736-491b-86de-cbc72e6a92a1 EMAIL FROM: teds9803@gmail.com CUSTOMER'S NAME: edward schmuhl ISSUE: I received the Omnibook laptop on this order yesterday. There is a problem that is making it very difficult to get support -- the serial number on the laptop is not recognized as valid by HP. I went through running the gauntlet on the support phone line and got to the point where I was on hold, and the call was dropped. All of the ways to get through to HP start with entering the serial number, so I'm not getting anywhere. I also have a problem with the order: the Omnibook laptop does not appear to have a backlit keyboard -- that was specifically noted in the order. I need help. ORDER NUMBER: H366272733 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have created a case to serialized his laptop so that he can already check the warranty. provide instruction on how to activate his backlit keyboard. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created a case to serialized his laptop
NOTED: was able to put docs in sterling and dynamics. assisted by ms angelyn assisted by ms angelyn.
INTERACTION ID: 915b0618-57d1-48b3-b2e3-58534886d09a EMAIL FROM: frank310580@gmail.com CUSTOMER'S NAME: YI CHEN LIU ISSUE: Hi Marissa, Unfortunately, the price gap is more than $800, that $60 can offset nothing... Looks like the only way I can choose is to accept that 1000 points and wait for my original order to be delivered in time. But it is quite disappointed that I have made my order early to prevent this from happening, and the original ship out date (Dec 8) also showed that there is plenty of margin to make sure this gift will be arrived before Christmas. I have no idea why there is such a big gap between the original estimation and reality, and the only compensation is just 1000 HP reward points. It is really unacceptable. ORDER NUMBER: H366255486 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we will submit a request to apply the 2,000 hp reward points. informed to keep monitor the shipment of her item STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: resolved
NOTED: was able to put docs in sterling and dynamics. assisted by ms angelyn assisted by ms angelyn.
*****12/22/2025
INTERACTION ID: ad7eaa88-40a9-4662-bc7a-b4d6f0ca5349 EMAIL FROM: hosbeinj@gmail.com CUSTOMER'S NAME: Jordan Hosbein ISSUE: Hello! I was told on 11-18-2025 that I'd have a black ink cartridge shipped to me within 7 days. It still hasn't arrived. Please advise. Thank you! ORDER NUMBER: 5151881930 RETURN OR CANCEL REASON: n/a ACTION TAKEN: unable to pull up order. asked for additional info STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: waiting for customer's reply
NOTE: no acct in sterling. created acct in dynamics and put docs. assisted by ms vhea
INTERACTION ID: 5e0f62c7-a71e-44b6-8e37-2128b5c910ee EMAIL FROM: vjori24@gmail.com CUSTOMER'S NAME: Vishal Jori ISSUE: Hello HP team, My order H366296125 was ordered on December 1 2025 and has not delivered from last 20 days In FedEx tracking it is showing some error or it got stuck during the transportation.I want sign the order delivery digitally before delivery and get it delivered asap. Can yoh please support asap. Please respond to vjori24@gmail.com ORDER NUMBER: H366296125 RETURN OR CANCEL REASON: n/a ACTION TAKEN: Educate customer about the clearance delay. advised to keep checking the status of the order. provided the tracking information and to sign up for fedex delivery STS OFFERED: 1000 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply if he would accept the points.
NOTE: was able to put docs in sterling and dynamics. assisted by ms vhey
INTERACTION ID: a6033b9b-384f-4142-b03e-5e23637774e8 EMAIL FROM: sheelkakkar@gmail.com CUSTOMER'S NAME: Sheel Kakkar ISSUE: We had ordered a 1) HP 430 Multi-Device Wireless Mouse and 2) HP 475 Dual-Mode Wireless Keyboard. Wireless keyboard is so far working fine however the multi device wireless mouse didn't have the dongle in it hence we are not able to connect the mouse with two device. Please advice and help us resolve this issue. ORDER NUMBER: H366228991 RETURN OR CANCEL REASON: n/a ACTION TAKEN: Asked customer is the dongle itself is missing in the box and asked to send a photos. if it's missing we will submit a case STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms cha
INTERACTION ID: 1860144f-b14d-4d72-9b8e-ea1c09eca6f9 EMAIL FROM: janinayar@gmail.com CUSTOMER'S NAME: Janaki Nayar ISSUE: I bought this HP ProBook 440 14 inch G11 Notebook PC SKU: A3RN0UA#ABA on Nov 26th. It shuts down unexpectedly and then it updates and switches back on. Tried Operating System Diagnostics and it just keep going on and on the last item of Running Windows Update diagnostics and nothing happened. I feel there is something really wrong with this computer. I want to exchange it for another one. How do I go about it? ORDER NUMBER: H366045803 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have process return for exchange the same. provide the instruction on how the exchange for the same works STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: processed return exchange for the same
NOTE: was able to put docs in sterling and dynamics. assisted by ms vhey
INTERACTION ID: b55e5ab9-cf24-480f-a0d0-44760f4758a8 EMAIL FROM: ejohns@midwestern.edu CUSTOMER'S NAME: eric johnson ISSUE: I am not satisfied with the condition of the 14 inch laptop in this order. The 2 17 inch laptops in the same order were delivered in new branded boxes with a handle. The 14 inch was in a thin plastic sleeve in a brown UPS type box, with poor support. I am suspicious that this is a repurposed/refurbished item that was adapted for my purchase. I paid for a new item properly packed in original box, and that is what I would loike. Please respond to my concerns. ORDER NUMBER: H344277478 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that there's already a return case created and to check his email for the return instructions STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: resolved
NOTE: was able to put docs in sterling and dynamics. assisted by ms vhey
INTERACTION ID: b5a379a5-ab1b-41ca-917f-e8ea5c7848a4 EMAIL FROM: shauniracollins@gmail.com CUSTOMER'S NAME: Shaun Collins ISSUE: I tried to buy a 923 cartridge for my printer and for the first time in over 25 years of buying HP products online like this, I was rejected. i have no idea why. My credit card is fine. No idea what's going on. Very disappointed and see no reason to ever come back. I had to buy from Amazon. ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked the customer on which error he's getting and if he can send a screenshot or photo to further investigate the issue. provide a link where he can purchase the 923 ink. provide a an education on how to check a compatible ink. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms vhey
INTERACTION ID: f8c4cdb4-a1e7-470e-b6dd-283942180298 EMAIL FROM: tgw.b.mckee@gmail.com CUSTOMER'S NAME: Barry McKee ISSUE:I have not received an explanation of why order R302977052 was "returned"/canceled. Is there a reason available for this order being canceled without notice? ORDER NUMBER: H366293915 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise the customer that the reason for return was due to delivery failure. recommend to place new order STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: delivery failure/ advise to place new order
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 2f952037-fa16-47e8-8fd7-a9f69cd7f0e8 EMAIL FROM: jnungesser@fivestarpainting.com CUSTOMER'S NAME: Nungesser, Joy ISSUE: I am writing because this tracking has been showing the same message for 10 days now. FedEx says that it is still in customs and that is what they’re waiting on. My question is- how long am I supposed to wait on this order that was placed on 11/28? At this point, my son is not going to be receiving anything for Christmas if this doesn’t arrive. Please help! ORDER NUMBER: H366133154 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer about the clearance delay. informed to keep monitor the shipment through fedex. STS OFFERED: 600 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
*****1/05/2026
INTERACTION ID: faf0117e-c13e-44af-944e-ff365444215e EMAIL FROM: kfrye1957@hotmail.com CUSTOMER'S NAME: Al Karen Frye ISSUE: Hi HP. We ordered a new computer and received the big monitor box, but the special ordered mouse and keyboard have never shipped. We need that, I have the monitor setup but useless like this. Very frustrating! When is that going to ship? Thanks Al and Karen Frye P.S. I did receive the PC mover to transfer from the old computer. ORDER NUMBER: H366247206 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have submitted a case to investigate the delivery. also asked for her prefer resolution. whether it's replacement or refund STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted a case. waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms kath
INTERACTION ID: 93470308-286d-43d6-8748-dd1066848e5a EMAIL FROM: arif@testlogic.com CUSTOMER'S NAME: Arif Mehmedovic ISSUE: Hello, I am looking for assistance, maybe a local rep or someone can reach out to assist me. I am a small business that manufacture test cells for customers. This test cell has a data acquisition that requires a computer and monitors. However, these have to be TAA compliant. Can you have someone reach out to support, and I can provide specs on the computers that I need. Thank you, ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have submitted a follow up with regards to his concern and someone with be calling him within 1-2 business days STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted follow up
NOTE: No account in sterling but was able to put docs in DAX assisted by ms kath
INTERACTION ID: a64a4125-c4f1-4990-a283-2cf3c1b1deac EMAIL FROM: info@hackerwatchdog.com CUSTOMER'S NAME: Princess Brennan ISSUE: I’m reaching out to follow up on my replacement laptop (tracking ID: 449847525216). The shipment is currently pending due to the requirement of a commercial invoice. I would appreciate your assistance in resolving this matter and look forward to your response. Thank you. ORDER NUMBER: 449847525216 RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked for additional info to further check the details on the replacement STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms kath
INTERACTION ID: b79be1ba-8192-4503-b6a0-67dd16fd5df2 EMAIL FROM: wleach99@yahoo.com CUSTOMER'S NAME: Curtis Leach ISSUE: I need assistance in returning the laptop. I don't have a printer so I can't download the shipping label. computer is still in box never opened. Please advise how to proceed. ORDER NUMBER: H366297438 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge customer concern. informed that it is still within 30 days return policy. offer a points if he decide to keep the order STS OFFERED: 400 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms kath
INTERACTION ID: a85db6b0-e99c-4b99-a499-8bd9a17cde82 EMAIL FROM: henry.delarosa@baesystems.us CUSTOMER'S NAME: Henry De La Rosa ISSUE: We would like to get a Certificate of Volatility for HP 4250/4350 laser Jet Series printers. thanks, ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: refer customer to smb for quotation. was able to provide smb contact details at the same time STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted smb referral
NOTE: No account in sterling but was able to put docs in DAX
INTERACTION ID: a85db6b0-e99c-4b99-a499-8bd9a17cde82 EMAIL FROM: henry.delarosa@baesystems.us CUSTOMER'S NAME: Henry De La Rosa ISSUE: We would like to get a Certificate of Volatility for HP 4250/4350 laser Jet Series printers. thanks, ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: made an outbound email. advise customer to reach out technical support team as they are in charge in handling certificates STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: provide hp technical support contacts
INTERACTION ID: a85db6b0-e99c-4b99-a499-8bd9a17cde82 EMAIL FROM: henry.delarosa@baesystems.us CUSTOMER'S NAME: Henry De La Rosa ISSUE: We would like to get a Certificate of Volatility for HP 4250/4350 laser Jet Series printers. thanks, ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we already forwarded his request to our team and once there's already an update he will receive an email STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: request submitted ( provided the details to ms vhea as she will need to confirm and asked laura first
NOTE: No account in sterling but was able to put docs in DAX
INTERACTION ID: 2ab3dafa-a49a-4b5d-a449-bc74b83e3c6d EMAIL FROM: mz834p@att.com CUSTOMER'S NAME: MAIONE, MARIA ISSUE: Thank you Ivana, this is acceptable if you are replacing for the same costs as my original order? ORDER NUMBER: H367392777 RETURN OR CANCEL REASON: n/a ACTION TAKEN: STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: email details to TL requesting to forward to reso / transfer to RES Mail
INTERACTION ID: 0b995dba-ae8f-4bee-b5e7-e369f63b79ad EMAIL FROM: rob.truitt.aia@gmail.com CUSTOMER'S NAME: Robinson Truitt ISSUE: Dear Hewlett-Packard Customer Service: This message is intended to address the in-progress status of the HP OmniBook 7 Laptop Next Gen PC 17t-dc000, 17.3” Touch screen AI PC that I ordered on December 20, 2025. Per your description, this is a build-to-order laptop which you plan to transport to me on or about January 12th. A major issue is the manner with which you intend to migrate the software, including applications, programs and work - stored and in progress - that presently reside in my Dell XPS 16 9520 to the new HP PC. If this is not done properly, I will be faced with the monumental task of doing all the work myself. That will be a problem. When I ordered the PC, you informed me that making the migrations “would be no problem”. According to you, I must first transfer ALL of the work to a “device” capable of being copied. Upon receipt of the "device", you would then use it to transfer all of my work to the HP PC. The point of this letter is to educate me in the proce ORDER NUMBER: H366897440 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer on how software works. offer to add laplink pc mover in transferring apps, files, settings, and user profiles directly from his dells xpx STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: recommend software add ons
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 804cc5fd-41fa-47cd-9cc5-482f3644946f EMAIL FROM: brooke.lbka@gmail.com CUSTOMER'S NAME: Brooklynn Jordan ISSUE: Hello! I placed my order several days ago and I am wondering when it will be delivered? It's usually here by now! ORDER NUMBER: H367375563 RETURN OR CANCEL REASON: n/a ACTION TAKEN: provide the status of the delivery of his ink cartridges . informed to keep tracking his order online STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: provide the status of the delivery
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 1c89b15a-02d9-4d62-8836-f90ac6681321 EMAIL FROM: mellisa.hoover@thtbc.com CUSTOMER'S NAME: Mellisa Hoover ISSUE: I am looking for a receipt for a purchase that was made in May of 2025 for a laptop. How would I go about retrieving this receipt? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: asked for additional info to check the order details STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: dc6f07af-a0a8-42c5-ae5a-412db53b2566 EMAIL FROM: roosterklan@gmail.com CUSTOMER'S NAME: Kathleen Sturgeon ISSUE: On December 18, I ordered a HP902XL black cartridge from you. I received 65XL black cartridge in the mail. How can I get this exchanged for the correct product? ORDER NUMBER: H366743251 RETURN OR CANCEL REASON: n/a ACTION TAKEN: create return for exchange. provide details for the replacement STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created return for exchange/ submitted case for warehouse error.
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 86fdd36e-942d-496d-8ff2-3b40beaefcf6 EMAIL FROM: uptodatehcw@comcast.net CUSTOMER'S NAME: Akbar Pathan ISSUE: Dear Sales Support Team. Ref: Excess charge refund Policy for Price Drop within a week of ordering. Following is my purchase order: H367188052. HP Color LaserJet Pro MFP 4301fdw Wireless Printer. Estimated delivery date Dec 31 - Jan 6 (Received 12.30.2025) SKU: 4RA82F#BGJ Serial #: THBTT7P0HX x1 $859.00 Noticed following price on Hp.com: Same SKU priced at 639.00 while I paid $759 after $100 discount? May you please refund $120 to the CC charged with Tax portion add on? Sincerely, Akbar Pathan (Office Manager UHCW) ORDER NUMBER: H367188052 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that the current price is a part of our red tag sales .As outlined in our policy, price protection does not apply to special promotions such as Red Tag Sales STS OFFERED: 800 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer's reply if he would accept the points
INTERACTION ID: a6943664-ee13-4591-b020-a32a1437e2bc EMAIL FROM: janetxu111@gmail.com CUSTOMER'S NAME: Janet Xu ISSUE: Just travelled back to LA, so sorry couldn’t keep a track while traveling overseas in past 2 weeks. I guess the two packages has been shipped back, is it possible to reship to me with the same addresss? Happy New Year and all the best Janet Xu ORDER NUMBER: H366120187/H366121226 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer that we have requested to reship the items on both orders with the same shipping address and to wait for the new tracking details STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted reship request NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
****SR
INTERACTION ID: faf0117e-c13e-44af-944e-ff365444215e EMAIL FROM: kfrye1957@hotmail.com CUSTOMER'S NAME: Al Karen Frye ISSUE: Yes we want a replacement as soon as possible. I looked at the photo of the delivery we signed for and that is the box we have. It has no mouse or keyboard in it. The standard mouse and keyboard were removed and not replaced with the proper keyboard and mouse we ordered. We were waiting for an email saying the mouse and keyboard combo had shipped. That is why we contacted you, to find out when it would arrive. We have been waiting. Al and Karen ORDER NUMBER: : H366247206 RETURN OR CANCEL REASON: n/a ACTION TAKEN: ADVISED CUSTOMER THAT we have forwarded her prefer resolution to get a replacement and to just wait for an update STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: advised customer that we have forwarded her preferred resolution
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 79e516fe-d736-4762-b547-3d58d810bfb1 EMAIL FROM: dsrotaspain@gmail.com CUSTOMER'S NAME: Strickland, D ISSUE: Per the attached email, I am requesting to return the laptop, as this was delivered too late. I received it today, Monday, January 5, 2026, and the box has not been opened (nor will it be opened.) Please advise the steps to return the laptop or provide me a label. ORDER NUMBER: H366315961 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have process returned. provided return/refund process STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created return case
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 79e516fe-d736-4762-b547-3d58d810bfb1 EMAIL FROM: dsrotaspain@gmail.com CUSTOMER'S NAME: Strickland, D ISSUE: Per the attached email, I am requesting to return the laptop, as this was delivered too late. I received it today, Monday, January 5, 2026, and the box has not been opened (nor will it be opened.) Please advise the steps to return the laptop or provide me a label. ORDER NUMBER: H366315961 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that we have process returned. provided return/refund process/ also asked if the M+ Prem Individual - 36 month also needs to be returned. STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: created return case/ waiting for customer's reply
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 6ea99cd1-639b-4249-996e-ceaead9477a2 EMAIL FROM: lanson.newsome@gmail.com CUSTOMER'S NAME: Lanson Newsome ISSUE: This is not the printer I wanted. I would like to return it and select the one I really want. ORDER NUMBER: H367386694 RETURN OR CANCEL REASON: n/a ACTION TAKEN: reinforce customer to keep the order and provide benefits in keeping it. offer hp rewards points STS OFFERED: 500 hp rewards points REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: waiting for customer reply if he would accept the offer
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
INTERACTION ID: 303eb2dc-9c51-49cd-836d-f11402cb5170 EMAIL FROM: Johnnywkick@gmail.com CUSTOMER'S NAME: Johnny Kicklighter ISSUE: What printer models use the 64/303 ink cartridge? ORDER NUMBER: RETURN OR CANCEL REASON: n/a ACTION TAKEN: advised customer that most of the printer that are compatible with 64/303 ink cartridges are not available in store. was able to recommend printer. refer to sales for further assistance in finding printer that suits his needs STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: recommend new printer model.
NOTE: was able to put docs in sterling and dynamics. assisted by ms gel
******1/09
Customer's Name: Mich Nieuwoudt
Customer Email: mich.nieuwoudt@gmail.com
INTERACTION ID: 85339045-393e-438b-ba37-85dcaf4d82be
EMAIL FROM: zaib@yorba.com
CUSTOMER'S NAME: Mich Nieuwoudt
ISSUE: account deletion
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: not fully verified. asked for additional info
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: waiting for customer's reply
NOTE; NO ACCT IN STERLING, CREATE IN DAX ASSISTED BY MS CHA Customer's Name: Mich Nieuwoudt Customer Email: mich.nieuwoudt@gmail.com
send details to tl in zimbra for account deletion
Hi Tl,
This customer is requesting for an account deletion.
Customer's Name: Mich Nieuwoudt
Customer Email: mich.nieuwoudt@gmail.com
INTERACTION ID: 85339045-393e-438b-ba37-85dcaf4d82be
EMAIL FROM: zaib@yorba.com
CUSTOMER'S NAME: Mich Nieuwoudt
ISSUE: account deletion
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: not fully verified. asked for additional info
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: waiting for customer's reply
NOTE: No account pulled up in sterling and Dynamics.
Thank you.
INTERACTION ID: c5ec5ebf-ee31-4128-8d86-3869adb18136
EMAIL FROM: scott@scottdrums.org
CUSTOMER'S NAME: scott alexander
ISSUE: I was approved for financing a computer a year ago and want to get back in touch with them... as I closed my account the same day it was made... and want it removed from my credit report.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise to reach out to the bank who approved his application
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: informed to reach out community for further assistance with his request / provide contact and adv also to reach out hp finance for further assistance
NOTE: was able to pout docs both sterling and dax. assisted by ms cha
INTERACTION ID: 39719c00-d585-4c7c-b954-9c7bd272d2ee
EMAIL FROM: arnie.sherr@theresumestore.info
CUSTOMER'S NAME: Arnold Sherr
ISSUE: The refund you processed of $781.09 is incorrect. You charged my credit card $801.42.
ORDER NUMBER: H367404689
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that there was a restocking fee that was applied which reason the refund amount is $801.42. also informed that the $20.33 difference has been already requested for refund and just allow 3-5 business to reflect to his card
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: advised customer that the difference of $20.33 will reflect within 3-5 business days
NOTED: put docs in sterling and dax assisted by ms cha and maris
INTERACTION ID: a2d56e54-83e9-4a61-8d59-41c031fab885
EMAIL FROM: mandycheng3622@gmail.com
CUSTOMER'S NAME: Mandy Cheng
ISSUE: I don’t need the printer anymore.
Currently, I would like to return and get a refund for this printer. I’d like a manual return authorization and prepaid shipping label. Can you tell me how can I obtain that.
Thank you.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that we have processed returned/refund. provided the return instruction and the ETA.
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: Processed returned/ refund
NOTE: was able to put docs bot sterling and dax. assisted by ms cha
INTERACTION ID: cfd36158-a4a9-46a7-a693-0bd5afca158e
EMAIL FROM: kathyking047@gmail.com
CUSTOMER'S NAME: Kathryn King
ISSUE: : I never downloaded SKU: EP2-06802 Office Home 2024 that was paid for in this order for $149.99. Can I have a refund? My IT guy wasn't able to transfer files into my new CPU until the day before I left for the holidays and he said I didn't need it. Kathy King
ORDER NUMBER: H366154969
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that we have created a case and will be handled by resolution team and to wait for an update
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: created return form
NOTE: was able to put docs bot sterling and dax. assisted by ms angelyn
INTERACTION ID: cb965473-c626-4841-bff5-7a041321cd82
EMAIL FROM: rvannnewmexican@msn.com
CUSTOMER'S NAME: Randy Vann
ISSUE: I need to return the monitor in this order. H366239831 When I go online to start the return process the Get Order Help is not there. It shows on initial web page load but disappears. Please send me a return label by email to rvannnewmexican@msn.com. My phone number is 281-622-5828 if you need to contact me. Today is January 9th, I have until the until the 15th to get this process started so please respond asap. Thank you in advance, Randy Vann
ORDER NUMBER: H366239831
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise customer that a returned has been already initiated and informed about the refund ETA
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: informed customer that returned has been already initiated and provide ETA for the refund
NOTE: was able to put docs bot sterling and dax. assisted by ms angelyn
******SR Customer first email;
INTERACTION ID: 85fbb8a7-0898-45cc-b9f2-5cbe1b14df48 EMAIL FROM: mclardy@verizon.net CUSTOMER'S NAME: Mary Clardy ISSUE: Good morning. I purchased a computer for my child, who is beginning a major in business this semester. We were under the impression that she needed a PC, so I began researching, as we are not familiar with PC products and made the purchase in late October for a Christmas gift. She signed in but did not use it and has since discovered the she can use her current computer. I am requesting to return the computer, slightly (10 days) out of the return window for Christmas gifts, because it has not been used. Thank you for your consideration. ORDER NUMBER: H365492548 RETURN OR CANCEL REASON: n/a ACTION TAKEN: inform customer that the order is already beyond 30 days return policy. provide the link for more information about returns. also provide links for technical support team incase the device experience issue. offer 1500 hp reward points for keeping the order STS OFFERED: 1500 HP reward points REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: awaiting customers response
WAS ABLE TO SEND RETURN EXEPTION REQUEST TO TL VIA ZIMBRA
INTERACTION ID: 85fbb8a7-0898-45cc-b9f2-5cbe1b14df48
EMAIL FROM: mclardy@verizon.net
CUSTOMER'S NAME: Mary Clardy
Phone Number : 713-962-5946
ISSUE: Thank you for your offer. My daughter was away at school, so did not evaluate the product until she was ready for the second semester. She does not use a PC. She has always used Apple products so this was going to be a huge change. I should have waited to purchase closer to Christmas. Since I was just a few days outside of the November 1 Christmas return policy, I was hoping for a little leniency. Thank you.
ORDER NUMBER: H365492548
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: Send return exception request
STS OFFERED:
REASON WHY NO STS DONE: n/a
EXPECTATIONS SET: n/a
OUTCOME: for approval
WAS ABLE TO SEND RETURN EXEPTION REQUEST TO TL VIA ZIMBRA
NOTE: was able to put docs bot sterling and dax. assisted by ms angelyn
INTERACTION ID: 1a139fba-9db8-4fbc-9cc5-8bd3647001f9
EMAIL FROM: brucek7585@verizon.net
CUSTOMER'S NAME: Bruce Karaffa
ISSUE: I just ordered a Z2 workstation with Ubuntu 23.4. While customizing, I saw a message saying the Scientific Data Software pack for Ubuntu was not available based on my choice of operating systems. As Ubuntu 24.4 is the OS you offer, how can the Ubuntu software pack not be compatible with the OS?
ORDER NUMBER: H368236772
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: refer to reach out smb as hey have the comprehensive tool to check the compatibility
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: REFER TO smb for further assistance
NOTE: was able to put docs bot sterling and dax. assisted by ms angelyn
INTERACTION ID: f35748a4-3475-4b6f-b540-061d7fa591c1
EMAIL FROM: russelwbarker@gmail.com
CUSTOMER'S NAME: Russel W Barker
ISSUE: Hello, Attached are some pictures of the damaged monitor. Sorry for the delay as I am travelling out of the country and a colleague took these pictures for me.
Russ Barker
ORDER NUMBER: H366442853
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that we have already submitted a damage case and is being being handle by specialist. informed to wait for an update via email
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: submitted damage case
NOTE: was able to put docs bot sterling and dax. assisted by ms angelyn
INTERACTION ID: 8bb04470-42a0-496e-af1b-58106d9baead
EMAIL FROM: jonc9716@gmail.com
CUSTOMER'S NAME: Jon Chien
BillingPhone: 9258193116
ISSUE: This is not a question about an order. I had requested deletion of my hp.com account/data today but felt really and significantly ill/intense/tired afterwards with many symptoms/effects making me more ill. Anyone who contacted/contacts or had/has anything to do with HP, including in the form of partnerships, and anyone who worked/works at any company who contacted/contacts or had/has anything to do with HP, including in the form of partnerships, has no power or influence over me. I break off their influences/energies completely and they have no power or influence over me. Do not reply to this message. Do not contact me. Jon CORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: transfer to SD
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: Transferred
send details to tl via zimbra
assisted by ms cha
*****1/12/2026
INTERACTION ID: 6694ddf5-92d1-41d1-8c2a-efd2d84eb250
EMAIL FROM: wrighthomerealty@gmail.com
CUSTOMER'S NAME:
ISSUE: NO ID.ME Link
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: Walk through customer on how to find the ID me on website. also advise to reach out ID. me support for further assistance
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: walkthrough customer
NOTE; was able to put docs both sterling and dax assisted by ms vhey
INTERACTION ID: 8e5f6653-3fed-499f-a43a-08a9ec40a018
EMAIL FROM: mastersja@bellsouth.net
CUSTOMER'S NAME: Joe Masters
ISSUE: I'm looking for an all-in-one printer (scanner and copier) which is monochrome (toner) and which will work with a Chromebook (Chrome OS). Do you have a list of models which would work for a home office? Thank you.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: recommend a product base on what customer looking for
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: recommend a product
NOTE; no acct in sterlingwas able to put docs dax assisted by ms vhey
INTERACTION ID: 44208816-82c3-448a-8c05-659243532788
EMAIL FROM: Customer e-mail: findawayalways@gmail.com
CUSTOMER'S NAME: Kyoung-Tak Kim
ISSUE: Inquiry regarding HP Care Pack purchase for the laptop
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: check his device and the compatible care pack he can purchase
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: was able to provide a link where he can place an order directly
NOTE; no acct in sterlingwas able to put docs dax assisted by ms vhey
INTERACTION ID: d6cc9f68-92ff-4fd5-901d-aa8a0f5967b9 EMAIL FROM: carrier.24687@gmail.com CUSTOMER'S NAME: CARRIE RILEY ISSUE: This computer is not working out as intended. If u want reasons will advise. How do I start return process. Noticed I have until 15 Jan. Thank you Carrie ORDER NUMBER: H366229693 RETURN OR CANCEL REASON: n/a ACTION TAKEN: acknowledge and asked more details about the specific issue of his computer for us to better understand and look for better resolution. also asked which resolution she preferred whether a replacement of refund. also refer to tech is needed an assistance from them STS OFFERED: n/a REASON WHY NO STS DONE: A4NQ6AV EXPECTATIONS: OUTCOME: waiting for customer's reply
NOTE; was able to put docs both sterling and dax assisted by ms cha
INTERACTION ID: 28c30696-a42c-4d96-8862-6292ad665be6
EMAIL FROM: vanessa.havens@taylor.com
CUSTOMER'S NAME: vanessa havens
Details: Hello, I am looking at purchasing a lubrication kit for one of my plotters. I was able to get the part number - CQ890-60244 please let me know what information is needed.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: forward to hp parts store for further assistance
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: email forwarded to hp parts store
NOTE; no acct in sterlingwas able to put docs dax assisted by ms cha
INTERACTION ID: 987a07c3-2dca-4d8b-8111-9f9f582420ee
EMAIL FROM: pmodafferi@aol.com
CUSTOMER'S NAME: MODAFFERI, PAMELA
ISSUE: Why is this person’s (Paula) billing address showing up in my credit application that is linked to my PERSONAL information (ssn, etc.)?
ORDER NUMBER: 9176930314
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: The customer is asking why a different person and billing address are showing up on her credit card application, which is linked to her personal information such as her SSN.
This is a follow-up message to the HP Resolution Team regarding Case CAS-3580011-D1G0K4.
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: email forwarded to reso
this email intended tlo res and there's a notation o dynamics that this is being handle by them. forwarded notes to TL via zimbra. assisted by ms cha
***SR
INTERACTION ID: 5b86a87b-1fb2-46e3-a467-59499dc8465c
EMAIL FROM: ijlal.aslam@gmail.com
CUSTOMER'S NAME: AJ Aslam
ISSUE: Hello HP Support Team,
Thank you for your email. I have validated that I have received 200 HP Rewards Points which translate to USD $6 (six) in credits for the inconvenience and delayed order (Order delayed by 15+ business days).I would like to speak with someone from the HP Sales management here in the US. Please let me know the best way to contact you or I can provide my contact number where I can be reached.
Regards,
--AJ
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: Was able to submit project rescue request. advise customer that we have already escalated her concern and to wait for an update as someone from our team will be reaching out to her soon
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: Submitted PR request
PROJECT RESCUE
Multiple Contact(3 or more): Yes Customer: AJ Aslam Order#: H366434908 Phone Number :(724) 493-8187 EMAIL FROM: ijlal.aslam@gmail.com Date ordered: 12/11/2025,19:28:14(UTC) Estimated Ship Date: 12/11/25 SubTotal: $105.99 SKU(Product #): (CE320A) ISSUE (details): Hello HP Support Team, Thank you for your email. I have validated that I have received 200 HP Rewards Points which translate to USD $6 (six) in credits for the inconvenience and delayed order (Order delayed by 15+ business days). I would like to speak with someone from the HP Sales management here in the US. Please let me know the best way to contact you or I can provide my contact number where I can be reached. Regards, --AJ First Email:Hello, I placed order with order ID H366434908 on Dec 11, 2025 and had selected Standard 3-5 Business Days delivery. I received email on Dec 12, 2025, 11:09 AM that the order is shipped and the tracking number is 495461153490. The package still have not arrived and it's been more than 5 business days. This impacted my printing needs for my kid's school project and I was hoping to receive it. Can you please look into this and let me know when I should expect my order to arrive? Thanks, --AJ Aslam Tech Case #: n/a What we know: The package was shipped on Dec 12, 2025, with a Standard 3–5 Business Days delivery window. By now, that window has passed, yet the customer still hasn’t received the order. The customer has already contacted support multiple times but hasn’t gotten a clear answer or resolution. This suggests either poor communication from the seller or the courier, or that the package may be stuck in transit. Pending Request/Request Made: Customer wanted to speak to someone from the HP Sales management here in the US Reason for PR: How do we attempt to Resolve: created PR
Sent PR TO TL VIA ZIMBRA
INTERACTION ID: c91436f9-d9d2-4320-bd18-9aec6a5d1b67
EMAIL FROM: jgrzechowiak@hotmail.com
CUSTOMER'S NAME:
John Grzechowiak
ISSUE: Hi,
Here is a screen shot of both prices on the laptop. Also, it looks like we were disconnected on the telephone.
Hope to hear from you soon, Casey (hope I spelled that right)
John Grzechowiak
856-777-8812
jgrzechowiak@hotmail.com
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: Acknowledge customer concern. educate about the cart price increased. provide link to know more about the policy. offer 1000 hp rewards points for the inconvenience
STS OFFERED: 1000 hp rewards points
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: waiting for customer's response
NOTE; was able to put docs both sterling and dax assisted by ms gel
INTERACTION ID: cdcb40cf-db6a-4ec8-b437-eb8261fea276
EMAIL FROM: akashanandhan12@gmail.com
CUSTOMER'S NAME: Akash Anandhan
ISSUE: I am writing to report an issue I experienced with my HP Victus laptop during a BIOS update performed using the official HP support utility. Unfortunately, the BIOS update failed and resulted in a corrupted BIOS, after which the laptop would not power on or function.
Following this issue, I visited an HP Authorized Service Centre (not an HP-owned service center) in Pondicherry. After diagnosis, the technicians confirmed that the BIOS was corrupted and required reprogramming. For this repair work, I was charged approximately ₹2,500.
Since the problem occurred during an official BIOS update provided by HP and not due to any misuse or negligence on my part, I kindly request HP to review this matter and consider reimbursement of the repair charges or provide suitable support as a goodwill gesture.
I can provide the service invoice, laptop serial number, and any other required details upon request. I have been a loyal HP customer and trust HP’s quality and support, and I hope for a fair resolution in this case.
Thank you for your time and assistance. I look forward to your response.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise customer that we can only assist if the device or product was purchase within HP store / US
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: Refer customer to foreign tech for further assistance
NOTES: no tips provided as this is outside US
NOTE; no acct in sterling was able to put docs dax assisted by ms gel
INTERACTION ID: 2b39c6c2-b453-4667-a127-ef5043b961f9
EMAIL FROM: meanunclejohn@aol.com
CUSTOMER'S NAME: John Zenewicz
ISSUE: How do I combine my current account with the military discount. I wish I knew about the discount before I purchased the last 2 laptops
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: Acknowledge and inform the customer on how to reregister through ID.me. recommend PC mover as a tips
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: was able to provide a link on how to register
NOTE; was able to put docs both sterling and dax assisted by ms gel
INTERACTION ID: 8caa43b3-3b53-4a6d-afab-897f069a4869
EMAIL FROM: asou1121@gmail.com
CUSTOMER'S NAME: Keith Wilson
ISSUE: Hi, the price has dropped by like 200$ on your site can you price match
ORDER NUMBER: H366244295
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that we cannot price match today's price as he already get the pc on much better deal compare today. and today's price is much more expensive
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: educate customer about price protection
NOTE; was able to put docs both sterling and dax assisted by ms gel
INTERACTION ID: bab8526d-c01f-4d61-8310-0232aa49b2c8
EMAIL FROM: tlichtenheld@ameritech.net
CUSTOMER'S NAME: Tom Lichtenheld
ISSUE: : My new HP printer came with a lot of packing material that my recycler will not take. Can I send it back to HP, or is there some other way to dispose of it without sending it to landfill?
ORDER NUMBER: H362618455
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: acknowledge and advise customer to reach out or visit the sustainable product recycling that hp offer if they are accepting the packaging for packing material . https://store.hp.com/app/tech-takes/top-10-ways-to-save-money-on-printer-supplies
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: refer to recycling.quote@hp.com
NOTE; was able to put docs both sterling and dax assisted by ms gel
*****1/13/2026
INTERACTION ID: 5cd20a8f-f93d-4a3e-9768-75bd91842fcc
EMAIL FROM: mquinn@joinhms.com
CUSTOMER'S NAME:
ISSUE: Preferred Vendor List
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: transfer to spam
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: transferred
INTERACTION ID: 188317fe-ffa5-4762-8045-8ccf28f305d7
EMAIL FROM: kecenterprises@hotmail.com
CUSTOMER'S NAME: ELLEN CLARKE
ISSUE: I forgot to sign in can you add this order to my account.
ORDER NUMBER: H368777993
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advised customer that we have submitted a request to add the order to her account and will be updated iwthin - busness days
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: request submitted
****1/14/2026
INTERACTION ID: 03f45bad-a05b-406f-8184-952af1556d39
EMAIL FROM: jdide@att.net
CUSTOMER'S NAME: John Shelton
ISSUE: Your system is so bad I can't find latest information on progress of my order. Thank You JD Shelton
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: acknowledge and provide the status of her order. also asked to send us screenshot if incase there is an error in checking the order
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME; provide the latest update on her order
NOTE; was able to put docs both sterling and dax assisted by ms vhey
EMAIL FROM: 3644068d-42d5-4a90-805c-0465e8c162ed
CUSTOMER'S NAME: John Myers
ISSUE: To whom it may concern regarding refunding me for the return of printer ink I shipped back to HP yesterday.
Please do not use the original payment method to issue my refund. That credit card is no longer valid. Please instead use the payment method I have used in my most recent HP purchases: Order H367204017 A new printer order placed December 26, 2025
Order H368760219 Ink order placed January 13, 2026 Thank you for your attention to this matter.
ORDER NUMBER:
H365825681
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise customer that the refund will be issued on the original payment method used on the order. advised to reach out financial bank for further assistance
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: advise to contact his bank
NOTE; was able to put docs both sterling and dax assisted by ms vhey/ maris
INTERACTION ID: e5d8415b-11fb-4a46-a839-9406cd0ac66c
EMAIL FROM: olyai6083@gmail.com
CUSTOMER'S NAME: Kozlova Olga
ISSUE: I am writing to express my interest in working in your great company.
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise to reach out HP Corporate Escalations Department for further assistance regarding his concern
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: refer to HP Corporate Escalations Department
NOTE; was able to put docs both sterling and dax assisted by ms vhey/ maris
Dear Olya,
Thank you for contacting the HP Store.
I truly appreciate the effort you put into sharing your background and skills with us. It is wonderful to see your strong language abilities in English, Russian, and Chinese, as well as your dedication to hard work and responsibility.
I understand that you need further assistance regarding this matter. You may contact our HP Corporate Escalations Department here: https://www8.hp.com/h41268/live/index.aspx?qid=33925
I'm very sorry, but our HP.com Store Email team is responsible for US sales and order status questions that have been placed in our store. I do apologize but due to the nature of your question, we are unable to provide you with further guidance.
Thank you for choosing HP. We appreciate your business.
Best Regards,
Heather
HP Store Email Representative
INTERACTION ID: f1958786-2159-4ebd-87b4-3f6c57858132
EMAIL FROM: highcallcustoms@gmail.com
CUSTOMER'S NAME: Kodee Fulton
ISSUE: Yes, I would like to process an exchange for the correct ink. Order # H365913570, I got the wrong items sent I got the 215A not 218X Cartridges so it applies to all the "218X" cartridges listed. Do you send a return label?
ORDER NUMBER: H365913570
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: acknowledge and reinforce to contact return teams for further assistance
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: advise to reach out returns team
NOTE; was able to put docs both sterling and dax assisted by ms vhey
INTERACTION ID: ee523529-ea73-45bd-9fa5-92237409472f
EMAIL FROM: James.Gilstrap.4@us.af.mil
CUSTOMER'S NAME: JAMES GILSTRAP
ISSUE: SALES ORDER NO: 0126931613 Date: 12/31/25 CUSTOMER ORDER NO: 47QDCC26MOS1E ORDER REFERENCE NO: 5213754516 SHIPMENT 1.D. NUMBER: FA50945545 We have received 6 HP USB-C DP Adapter G2s. We are also expecting QTY 6: Each of-MWS including: - TAA Compliant Docking Solution - Processor, Graphics, Wireless, Mic, and Webcam: Intel i7-13850; NVIDIA RTX1000Ada - P/N: MWS I am requesting a Tracking Number for these items. I ONLY received the adapters
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: acknowledge and asked customer more details and info on which site did he purchase he item
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: waiting for customer's reply
NOTE: no account in sterling but was able to put docs on sdax vhey
INTERACTION ID: ff643893-0cf3-4d9a-9650-e87764c54caf
EMAIL FROM: reneekugel1@gmail.com
CUSTOMER'S NAME: Renee Kugel
ISSUE: Single package of HP 61 black only ink is out of stock online. Will you be getting more or is it discontinued?
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: acknowledge customer concern and advise customer that this product is currently out if stock and we are trying to have this item back in stock as this is one of the popular product in hp. also inform to visit website regularly to check the availability ( Upon checking on the account, customer recently purchase the HP 61 Black Original Ink Cartridge, CH561WN#140 (CH561WN#140) as an alternative
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: advise to check website regularly
NOTE; was able to put docs both sterling and dax assisted by ms maris
INTERACTION ID: b944ae0a-00b4-4f4f-ab9f-99b96afb2229
EMAIL FROM: rezab0246@gmail.com
CUSTOMER'S NAME: Reza Bagheri
ISSUE: I have not seen the credit to my card, can you verify
ORDER NUMBER: H366814076
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise customer that we have submitted a follow up regarding with the $50.00 one time courtesy credit
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: inform customer to wait for an update
NOTE; was able to put docs both sterling and dax assisted by ms margie
sr***
INTERACTION ID: ee523529-ea73-45bd-9fa5-92237409472f
EMAIL FROM: James.Gilstrap.4@us.af.mil
CUSTOMER'S NAME: JAMES GILSTRAP
ISSUE: I am confused by this orders number NOT starting with a “50” or an “H3”, it is very disconcerting. I hope the Packing slip I provided confirms everything. TYVM
ORDER NUMBER:
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: advise customer that we're unable to validate and verify the order details on our end and was inform to reach out smb team
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: refer to smb team
NOTE: no account in sterling but was able to put docs on sdax margie
SR****
SR****
INTERACTION ID: 1ab7e5b3-bef3-48a1-a708-72a1204575f8 EMAIL FROM: cdbrown94@gmail.com CUSTOMER'S NAME: Christa Brown ISSUE: Hello, Unfortunately, the package was delivered to my parents' home in Hawaii. I need to get it to California, where I currently live. Would I be able to get a label for my parents to send the computer to my residence? ORDER NUMBER: H366201655 RETURN OR CANCEL REASON: n/a ACTION TAKEN: advise customer we can request to pick up he item from her parent's house then once the item receive by the warehouse we will request to re route the package to her California address STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS: OUTCOME: submitted a case /CalltagReturn_H366201655_ChristaBrown
Vhea Angel Baculi 1:09 PM e calltag return mo to
returns form na case pero yung case title is Calltag Return
inform mo si customer na we will request to pick up the package from his parents house make sure to inform his parents na may mag pipick up sa package dun
from their, once na ma receive natin sa warehouse, we will process reroute to his address
NOTE; was able to put docs both sterling and dax assisted by ms margie / vhey
INTERACTION ID: c390068b-ca51-4690-88fb-7fd01179cd9c
EMAIL FROM: sumit.roy@okstate.edu
CUSTOMER'S NAME: Sumit Roy
ISSUE: Hi, Please find a short video in which I have recorded the sound. It sounds like a fan bearing, but I could be wrong.
Drive link to download the video : https://drive.google.com/file/d/1zM6henFVBiYpIV7AzMMWmNxdxIYIII4A/view?usp=drivesdk
The sound is audible in a quiet room and over time can be distracting. I am kindly requesting you to inform me about the next steps.
ORDER NUMBER: H366213605
RETURN OR CANCEL REASON: n/a
ACTION TAKEN: since the item is defective. advise customer that the best option is to request return then refund so that he can reorder new one with the same model
STS OFFERED: n/a
REASON WHY NO STS DONE:
EXPECTATIONS:
OUTCOME: created return/ provide return procedure
NOTE; was able to put docs both sterling and dax assisted by ms vhey