JEC BOBO

NOTE 10+ 5G 
1) Inquiry: 
phone not working 
Apps are not working as the customer be specific to his issue
-Facebook, Messenger ; All apps are not working 
-Freezing 



2) Steps taken: 
-Pulled up ASP 
-Tried TS 
-Told cx to restart his Phone. 
-Tried to optimize his Apps. 


3) Resources used:  
-https://agent.samsungsupport.com/us/dtree/detail?ci=N0000406&mn=SM-P607T&mc=SM-P607TZKETMB&keyword=apps%20not%20working&ai=TSG01001496-56482
-


4) Additional comments/Requirements: 


5) Outcome: 


6) Language: (DR Only)


 7) Symptom Description: 



8) NCP Parts Needed: