How to Search for an Order;
Before opening a CSI, you need to locate the correct order.
Searching by order number is the preferred method of order searching.   
1. ORDER INFORMATION - enter the order number in the ordder # field then click search or press F7, if there is a matching order, it will automatically open.
2. CUSTOMER INFORMATION - if the customer does not have the order number, u can search by customer information. u can use first name, last name, email address or phone number. results will appear under orders selected.
3. RECIPIENT INFORMATION -u can search by recipient information. u can use first name, last name, or email address. results will appear under orders selected.
4. ORDERS SELECTED - if u search by customer or recipient information the results will populate under orders selected and u will need to click sleect order or hit enter then u will access the order. click more search results or F9 if u need to look up an order that is older than 90 days.