Thanks for sharing! We understand that you want to talk to us over the phone, but with all the resources I have, I'm sure we can check if we can do everything you need right here. Happy to continue?


I do understand but since we're just from Retentions Messaging, we can only made transaction thru chat. For now, would you like to continue with the process and sort your concern with my resources, or shall we leave your account as is for now?

=============================


We're very sorry as we do not have the option to make calls as you have chosen to chat with us over messaging today, I'll be more than happy to help you regarding your query through this platform. If you preferred to speak with us, you could call us on 0800 952 2277.