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Your patience is greatly appreciated! I'm still working on this matter. Just letting you know that I'm still here.

While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?

Meanwhile, we would like to ask if how are you with T-Mobile so far?

Assurance of Help I'd be delighted to help you! Let's work through this together. I see you've called in twice about this issue before. I want to make sure you don't have to call us again. I will do everything I can to get this taken care of.