𝓟𝓪𝔂𝓶𝓮𝓷𝓽 𝓣𝓮𝓻𝓶𝓼 𝓞𝓿𝓮𝓻𝓿𝓲𝓮𝔀

AmeriGas provides credit terms and limits to both residential and commercial
customers.

    Ｐａｙｍｅｎｔ Ｔｅｒｍ                Ｄｅｓｃｒｉｐｔｉｏｎ ｏｆ Ｔｅｒｍｓ
      APIA                           Pay In Advance/ Payable Immediately
      A001                           Due within 1 Day: AutoPay required for this pay term
      A030                           Due within 30 Days: Residential and Commercial Accounts
      A045                           Due within 45 Days: Commercial Accounts with Credit Department Approval Only
      A060                           Due within 60 Days: Commercial Accounts with Credit Department Approval Only
      A090                           Due within 90 Days: Large Commercial and Agricultural Accounts with Credit Department Approval Only
      ABPY                           Due on the 30th of each month: Convenience Pay Contract Required

𝐃𝐮𝐧𝐧𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥

AmeriGas has a collection process for when customers do not pay invoices on time. This includes:

      ➤ An Automated Dunning System in SAP
      ➤ Phone calls to customers from third-party collection agencies
      ➤ Imposing delivery restrictions or order blocks on customers via system automation and manual entries
      ➤ Sending collection letters to customers via third-party collection agencies

PAYMENT REQUIRED
Late Pay: $36


𝐃𝐮𝐧𝐧𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥𝐬 - 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

𝗣𝗮𝘀𝘁 𝗱𝘂𝗲 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗲𝗻𝘁𝗲𝗿 𝘁𝗵𝗲 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗗𝘂𝗻𝗻𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺 (𝗔𝗗𝗦) 𝗶𝗻 𝗦𝗔𝗣 𝗮𝗳𝘁𝗲𝗿 𝗮 𝘀𝗲𝘃𝗲𝗻-𝗱𝗮𝘆 𝗴𝗿𝗮𝗰𝗲 𝗽𝗲𝗿𝗶𝗼𝗱.

Credit and Collections decides which third-party collection agency will make calls to customers when an account becomes one day past due. If the amount remains unpaid, the account moves through the Dunning system.

      Acct Type       DLvl 1   DLvl 2   DLvl 3   DLvl 4   DLvl 5   DLvl 6   DLvl 7

                                         Days in Arrears / Past Due

      Bulk Customers    1-30   31-45*   46-60     61-75*   76-90   91-120   121+

      Budget Pay Cust   1-14   15-45    46-60*    61-75    76-90*  91-120*  121+

      Meter Customers   1-15   16-30*   31-45     46-60*   61-75   76-90     91+

𝐃𝐮𝐧𝐧𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥𝐬 - 𝟏, 𝟐 𝐚𝐧𝐝 𝟑

Starting at Dunning level 2, an account with a balance of $36 or more is placed with one of the third-party collection agencies AmeriGas uses.

The third-party collection agencies are:

      ➤ Account Recovery Management Solutions (ARM)
      ➤ Contract Callers Inc. (CCI)

     Account Type   Dunning Level 1   Dunning Level 2   Dunning Level 3

                               Days in Arrears / Past Due

     Bulk Customer     1-30              76-90               91-120

     Budget Pay        61-75             76-90*              91-120*

     Meter             46-60*            61-75               76-90 

𝐃𝐮𝐧𝐧𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥𝐬 - 𝟒, 𝟓 𝐚𝐧𝐝 𝟔

If a customer's account goes to dunning level 4, a delivery block is automatically applied to the account. The block remains until the account is brought to a status below dunning level 4.

     Account Type   Dunning Level 4   Dunning Level 5  Dunning Level 6

                               Days in Arrears / Past Due

     Bulk Customer      61-75*             31-45*          46-60

     Budget Pay         1-14               15-45           46-60*

     Meter              1-15               16-30*          31-45

𝐃𝐮𝐧𝐧𝐢𝐧𝐠 𝐋𝐞𝐯𝐞𝐥𝐬 - 𝟕

For accounts in Dunning level 7, system automation changes the account to Payment in Advance (APIA). APIA payment terms will remain on the account unless a review is requested.

      Account Type                Dunning Level 7
                             Days in Arrears / Past Due
      Bulk Customers                   121+

      Budget Pay Customers             121+

      Meter Customers                  91+

A second collection agency, ARM Solutions pursues the account after 300 days past due.

*A late fee is charged at this Dunning Level

𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐬 𝐑𝐞𝐜𝐞𝐢𝐯𝐚𝐛𝐥𝐞 𝐂𝐨𝐜𝐤𝐩𝐢𝐭

Access the A/R Cockpit by clicking on Invoices on the Invoice tile or from the left- hand navigation bar by selecting Accounting and then A/R History.

𝐁𝐢𝐥𝐥𝐭𝐫𝐮𝐬𝐭/𝐁𝐢𝐥𝐥 𝐏𝐚𝐲 𝐂𝐂𝐏 - 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞 𝐏𝐨𝐫𝐭𝐚𝐥 (𝐂𝐂𝐏)

Bill Pay CCP or Customer Care Portal (CCP), allows you to view customer invoices so you can see what the customer sees. This will help you better explain customer invoice questions or send copies of customer invoices upon request.

Log into Billtrust, by selecting the Bill Pay CCP option from the Applications menu in CRM or from the Open Billtrust button on the AR Cockpit.

     ➤ Company Name = AmeriGas
     ➤ Username = Your AmeriGas network username
     ➤ Password = Your AmeriGas network password

𝐂𝐂𝐏 𝐒𝐞𝐚𝐫𝐜𝐡 𝐟𝐨𝐫 𝐚𝐧 𝐀𝐜𝐜𝐨𝐮𝐧𝐭

Select an option from the "Search By" drop-down field

      Search Option                Description
      Client Name             Type the customer's first name
      Account Number          Type the Sold-To number
      Email Address           Type the customer's email address
      Invoice Number          Type the invoice number
      Global Search           Search by any value (Example: Customer's last name)


𝐂𝐂𝐏 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 𝐓𝐚𝐛

From the Document Details Tab, you can perform the following tasks:

      ➤ Review Billing Address
      ➤ Review invoices
      ➤ Confirm how bill was sent
      ➤ View copy of customer invoice
      ➤ Download customer invoices
      ➤ Email or Mail
      ➤ View SmartTrack details

𝐂𝐂𝐏 - 𝐕𝐢𝐞𝐰/𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐈𝐧𝐯𝐨𝐢𝐜𝐞𝐬

To View an Invoice

      ➤ Click View PDF in the PDF Link column. A copy of the invoice will open in a new tab or window

To Download a Copy of an Invoice 

      ➤ Click the download button in the View Invoice screen
      ➤ OR check the box next to the invoice(s) you wish to download 
      ➤ Click "Download Checked Bills" button

𝐂𝐂𝐏 - 𝐄𝐦𝐚𝐢𝐥 𝐈𝐧𝐯𝐨𝐢𝐜𝐞𝐬

To Email an Invoice:

      ➤ Check the box next to the invoice(s) you wish to email
      ➤ Click the Email Checked Bills button

Fill out the Email Information pop up box:

      ➤ Recipient Email
      ➤ Name and Notes fields are not mandatory.
      ➤ Multiple invoices can be sent in the same email.
      ➤ Click the Send Bill Via Email button

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰

Business Services is the portal you use to create a Business Services Service Now request. This team supports you by completing requests related to customer master data. Once Business Services is selected in the Applications drop-down menu you will get a list of available requests.

      ➤ Pricing Contract - Add/update a contract or community code on a customer's account.
      ➤ Existing Customer - Update an existing customer's account billing information, pricing, delivery details, storage object, equipment record or master data.
      ➤ Credit and Collections - Attach a bankruptcy notice for a customer, adjust a budget, convenience pay agreement or payment plan and credit/dunning adjustments or updates.
      ➤ Rebill Request - Rebill an existing invoice for a customer with a billing issue.


➤ In the Customer Care Portal you can… 

Download and email invoices to customers and view online payment history for accounts.

➤ The tabs of the A/R Cockpit

      Activity

      Invoice

      Payment

      Credit/Dunning

      Additional Data


➤ In CView, the account balance is visible in which tile of the Customer Overview Screen?

      Invoices

➤ ABPY refers to which Payment Term?

      Budget Pay