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1ST OFFER - REDELIVERY
Thank you so much for your patience, and I sincerely apologize for the disappointment with your order. I understand how frustrating it must be to receive something completely different from what you expected. I’m more than happy to arrange a redelivery of the correct items as soon as possible. To make it right, we’ll also upgrade your order at no additional cost to you, ensuring that this time, everything is correct and delivered successfully. Would that work for you? I truly appreciate your understanding, and I’m here to help with any further concerns you may have.
2ND OFFER - 50% PARTIAL REFUND
I completely understand that a redelivery isn't what you want right now, and I truly apologize that the initial mistake means you had to deal with this inconvenience at all. To make up for the disappointment and to sincerely apologize for the error, I would like to immediately process a 50% partial refund for the items that were incorrect in your order. This substantial refund is our way of owning the mistake and ensuring you are compensated without any further waiting. I want you to be completely happy with our service, and I hope this financial resolution demonstrates our commitment to making things right. Would processing this 50% refund work for you today?
FULL REFUND
I completely understand that neither the redelivery nor the partial refund was the right resolution for you, and I am genuinely sorry for the extensive frustration and disappointment this order has caused. Since my goal is to ensure you are fully satisfied, I am going to override the system and process a full 100% refund for your entire order immediately. I want to sincerely apologize for the error and the inconvenience, and I hope this complete financial resolution finally makes up for the poor experience. Would you please confirm that processing this full refund brings this issue to a satisfactory close for you?
ORDER NOTES
Redelivery w/$15 Savings Pass
Working on Chat // Customer reach out to us about the Quality Issue - Dead/Wilted Flowers were delivered // Fault Code, Florist// Offer Redelivery with $15 Savings Pass, customer agree. // Proceed with the Redelivery // Close CSI.
50% Refund w/$15 Savings Pass
Working on Chat // Customer reach out to us about the Quality Issue - Dead/Wilted Flowers were delivered // Fault Code, Florist// Offer Redelivery with $15 Savings Pass, customer declined and wanted a refund. Offer 50% Refund with $15 Savings Pass, customer agree. // Proceed with the 50% Refund on this order with $15 Savings Pass // Close CSI.
Full Refund w/$15 Savings Pass // MGO !!!
Working on Chat // Customer reach out to us about the Quality Issue - Dead/Wilted Flowers were delivered to the recipient // Fault Code, Florist// Offer Redelivery with $15 Savings Pass, customer declined and wanted a refund. Offer 50% Refund with $15 Savings Pass, customer declined and insist for a full refund instead, Offer Full Refund on this order with $15 Savings Pass, customer agree. // Proceed with the Full Refund on this order with $15 Savings Pass. // MGO Used, Reason: Provide more Credit, Full Refund with $15 Savings Pass. Sup ID by: // Close CSI.
Quality Issue - Cutomer Unresponsive // No Chatter
Working on Chat ABC // Customer reach out to us about the Quality Issue - The Flowers that arrived to the recipient are brown and wilted // Fault Code, Florist, Vendor // Offer redelivery with $15 Savings Pass, customer did not reply. // Send Idle scripts, customer remain unresponsive. // Did not process anything since I did not received any approval from the customer. // Close CSI.