We do appreciate you for letting us know and upon checking the account, we saw that it got suspended as we failed to follow the previous payment arrangement.

As of the moment after thoroughly checking the account best and cheapest option are below:

First option that we have is to settle the whole past due balance for $xx

Second option is to settle at least the minimum past due balance is account will be eligible to set a new payment arrangement that will automatically restore the service for $xxxx

May I know which option do you like please? So I can fully notate the account