OPENING SPIEL

Hello, Thank you for calling Ticketmaster! this is Zia. Just in case the line gets disconnected, can I call you back on the same number that you're calling from?

*FAN RESPONDS*

That's great! may I know your first name so that I can address you properly?

Hello (FAN'S NAME), what can I help you today?

*STATE FAN'S CONCERN*

Just to clarify your concern, it is about ____________, am I correct?

*fan responds*
FOR THE VERIFICATION PROCESS, MAY I KNOW YOUR EMAIL ADDRESS?

OK, THANK YOU FOR PROVIDING THAT. MAY I KNOW WHAT IS YOUR PHONE NUMBER THAT IS ASSOCIATED IN YOUR TICKETMASTER ACCOUNT?

IF THE NUMBER IS CORRECT : (Thank you for providing that. May I know what is the First or Last name that's is in your(YOU WILL ADD SOMETHING DEPENDS WHO IS THE OWNER e.g. wife/husband, relative, friend) Ticketmaster account?)

IF NOT CORRECT : (Can you check your Ticketmaster account and check what is the name that is in your account?)

IF CORRECT: Thank you for providing that. May I know the zip code  that you use in your account?

IF CORRECT: Thank you providing the 
For verification process, I'll be needing to send you an OTP on your email and also on your phone number, how would you like me to send you an OTP?  once you received, please let me know. Thank you! 



SUMMARY
Just a recap, we've talked about today regarding ______________



Alright! I don't want to take much of your time, aside from this is there anything else that I can help you with?

CLOSING SPIEL
If you don't have any further question, again this is Zia. Thank you for calling Ticketmaster and have a great day ahead!