FEE & REDUCTION GUIDELINES

TRAVEL < 60 DAYS

• BAU
• $12.50 + TOLLS

TRAVEL 61-90 DAYS

• REDUCED FEE
• $5.00 + TOLLS
• INCLUDES INSERT

TRAVEL > 90 DAYS

• NO ADMIN FEE
• TOLLS ONLY
• INCLUDES INSERT +++++++++++++++++++++++++++++++ Reduction Guidelines

• E-ZPass: Remove all fees if customer pays while on the phone. • Non-E-ZPass: Reduce all fees to the lowest fee the customer has on all outstanding trips. Payment must be taken while on the call. • Always advise the customer of any trips that have not been invoiced yet and try to collect payment. Advise that once an invoice is generated the fee will be higher.