1) Inquiry: customer called in  regarding tv
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer to HE
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343366611
Ticket Number: 1152204393 

===============================================

1) Inquiry: 	customer called in regarding tv
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer to HE
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343369634
Ticket Number: 1152204425 

==============================================

1) Inquiry: customer called in regarding a complaint about range  5136659495
2) Symptom Description:  one burner doesn't heat
3) Provide error code if present:
4) Troubleshooting provided:
- doing troubleshooting 

Check if one burner or all burners are not working= only one burner is not working

5) Outcome: customer disconnect the call
6) Resources used (paste links used):
agent co-pilot  https://asksamsung.com/content/C33000068014-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES but the customer have prob in the internet
8) Additional comments or customer response:
   Name:  Kapoor Karen
   Model Number: NE63A6511SS/AC
  Phone Number: 6475487082
   Serial Number:  00067CAXC02083
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343372273
Ticket Number: 2330490880 
==============================================
1) Inquiry: customer called in regarding refrigerator 
2) Symptom Description: fridge is not cooling
3) Provide error code if present:
4) Troubleshooting provided:
Ensure the temperature is not set too high.
Adjust to the recommended initial setting: Fridge +3˚C / Freezer -20˚C yes its already set 
CAN YOU CHECK FOR ME  IF the refrigerator is not overfilled (60-70% capacity is ideal).
5) Outcome: customer apologize since she can't discuss the issue clearly
6) Resources used (paste links used):  agent co-pilot phttps://asksamsung.com/content/C99900000020-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Angela  Rizzo 
   Model Number: RF18A5101S9/AA
  Phone Number: 4165745344
   Serial Number: OLKX4DBYB00308L
   Place of Purchase: costco
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343388251
Ticket Number:   2330492861 

IN WARRANTY 

======================================
1) Inquiry: customer called in regarding dryer
2) Symptom Description: dryer is not working
3) Provide error code if present:
4) Troubleshooting provided:
= getting the information  via sms customer suddenly disconnect the call
5) Outcome: customer disconnect the call
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Nikolay  Pervyshin
   Model Number:
  Phone Number: 4165537407
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343404666
Ticket Number: 1152204953 
======================================
====== 343407779  1152204966 
=======================================
1) Inquiry: customer called in regarding range 
2) Symptom Description: the knob on the range are broken 
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer to SECA  RANGE KNOB 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Dara Greenberg
   Model Number:
  Phone Number: 5145941586
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343412618
Ticket Number: 1152205064 


======================================
1) Inquiry: customer called in regarding  the dishwasher
2) Symptom Description: customer seeing LC on his dishwasher
3) Provide error code if present: LC
4) Troubleshooting provided:
= advise customer to call us back once if he was in the unit
5) Outcome:  customer will callback
6) Resources used (paste links used): https://asksamsung.com/content/C33000071215-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Carlo Pietrovito 
   Model Number: DW80T5040US
  Phone Number: 5145037862
   Serial Number: B0P2G8DW701307W
   Place of Purchase: Costco 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343446205
Ticket Number: 2330502258 

======================================
1) Inquiry: customer called in regarding microwave
2) Symptom Description: microwave door  handle is broken   
3) Provide error code if present:
4) Troubleshooting provided:
= can't send the sms the text message cant delivered because its from 
5) Outcome: ISLO/ PROVIDE PHONE NUMBER OF SAMSUNG CANADA PARTS 
6) Resources used (paste links used): https://asksamsung.com/content/C33000075182-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Abhayraj Chaudhary
   Model Number: ME16A4021AS/AC
  Phone Number: 6476690191
   Serial Number:0CDQ7W0X10049P
   Place of Purchase: COSTCO MAY 21.2024 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343456199
Ticket Number:2330504740 

======================================
1) Inquiry: customer issues regarding dryer 
2) Symptom Description: its plugged in but no power at all
3) Provide error code if present:
4) Troubleshooting provided:
-can you check for me  the dryer is plugged into a live electrical outlet = customer said yest it is
Check if the circuit breaker for the dryer is tripped or open = customer checked it no tripped
Inspect the power cord for damage (cracking, fraying, etc.). = customer  said the power cord was all good 
- in the middle of troubleshooting  the dryer will turn on after done checking the circuit breaker.
5) Outcome: resolved
6) Resources used (paste links used): https://asksamsung.com/content/C33000067980-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES 
8) Additional comments or customer response:
   Name: Saige Acker
   Model Number: DVE45T3200W/AC
  Phone Number: 2506151826
   Serial Number: 0B895BCY301105R
   Place of Purchase: city furniture 
9) NCP Parts Needed:
10) HRM Result: 
11) Sprinklr Case ID: #343483068
Ticket Number: 2330508835 


======================================
1) Inquiry:  customer  called in regarding dishwasher 
2) Symptom Description:  missing bracket 
3) Provide error code if present:NA
4) Troubleshooting provided:
= advise customer to contact the Costco since the delivery date its beyond 2 business day reported the missing parts
5) Outcome:  resolved
6) Resources used (paste links used): https://asksamsung.com/content/C33000071179-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N YES
8) Additional comments or customer response:
   Name: Poonam Nandal
   Model Number: DW80B6061US
  Phone Number: 7782510244
   Serial Number: 0JS1GDAXA00041J
   Place of Purchase: Costco last march / they install the dishwasher  few months ago 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343490246
Ticket Number: 2330511421 

======================================
1) Inquiry: customer called in regarding fridge 
2) Symptom Description: looking for a parts  new door panel from the button  fridge  
3) Provide error code if present:  NA
4) Troubleshooting provided:
= PROVIDE SAMSUNG CANADA PARTS NUMBER
5) Outcome: provide islo
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Dylan Cole 
   Model Number: RF27T5501SR
  Phone Number: 5879983731
   Serial Number: 0B4Q4BCW500076Z
   Place of Purchase: others 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343499192
Ticket Number: 2330513247 

======================================
1) Inquiry: customer called in regarding phone 
2) Symptom Description: regarding nox 
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:#343506464
Ticket Number: 1152206755 

======================================
1) Inquiry: customer called in regarding microwave
2) Symptom Description: looking for bulbs of the microwave 
3) Provide error code if present:
4) Troubleshooting provided:
= getting the details like serial and model number
5) Outcome: customer disconnect the call
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Dawn Wohlgemouth 
   Model Number:
  Phone Number: 7804786249
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343511619
Ticket Number: 1152206872 

======================================
1) Inquiry:  customer called in regarding washer
2) Symptom Description: there was  small black particles on the laundry 
3) Provide error code if present:
 4) Troubleshooting provided:
 CAN YOUCHECK FOR ME Inspect the washer and gasket for mold or mildew.
Clean the washer regularly to prevent mold buildup. = CUSTOMER SAID THAT THE WASHER IS CLEAN 
Ensure the washer is empty and do not add detergent. =  the washer is empty
Start the cycle by pressing the Start/Pause button.  = she do it
If residue or a moldy smell is present, add liquid chlorine bleach to the MAX line in the detergent compartment (do not use the bleach compartment)= doesn't smell anything 
Run a Rinse+Spin cycle after the Self Clean cycle to remove any remaining residue.= CUSTOMER DO IT
Ensure the detergent drawer is clean and not clogged.= NO RESIDUE AT ALL

= try to get the postal code to provide ISLO but the postal code she provide  is error
5) Outcome: CUSTOMER DISCONNECT THE CALL/  
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N NO  in the screen of the customer  the link is not supported try it twice
8) Additional comments or customer response:
   Name: Perry Olsen 
   Model Number: WF340ANGXAC01
  Phone Number: 7808527849
   Serial Number: Y0C154AB500931V
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #343524367
Ticket Number:2330518663 

OUT OF WARRANTY