CHAT 3/06/2024 · Offline Notepad

TYLER

Visitor, 07 Mar. 2024 , 12:00am speak to agent

Visitor, 07 Mar. 2024 , 12:01am speak to agent

Visitor, 07 Mar. 2024 , 12:02am ok

Nikkaeunice, 07 Mar. 2024 , 12:02am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. In order to further help you please answer the form that I will send you, sounds good? [Read]

Nikkaeunice, 07 Mar. 2024 , 12:02am [Rich Content] [Read]

Visitor, 07 Mar. 2024 , 12:02am it won't let me log in

Visitor, 07 Mar. 2024 , 12:02am because it says i have the wrong phone number. i just signed up and i did it to transfer my existing number

Visitor, 07 Mar. 2024 , 12:02am but the e-sim i downloaded has a different one

Nikkaeunice, 07 Mar. 2024 , 12:04am I see thank you for telling that information! let me see if I can search up a way to help you with yours concern, is that alright? [Read]

Visitor, 07 Mar. 2024 , 12:04am yeah that's fine. I just need my e-sim from t-mobile to be under my current phone number. i don't want a new phone number

Nikkaeunice, 07 Mar. 2024 , 12:07am Alright! I get the urgency of you wanting to open your account for your new e-sim,can I ask for your phone number? [Read]

Visitor, 07 Mar. 2024 , 12:07am 517-414-5540

Nikkaeunice, 07 Mar. 2024 , 12:08am Thank you so much for that! but it seems that I can't pull up your account, no worries we can find a way for you to log in! can I ask if you are able to call now? [Read]

Visitor, 07 Mar. 2024 , 12:09am do you want the t-mobile number?

Visitor, 07 Mar. 2024 , 12:09am 517-366-0184

Visitor, 07 Mar. 2024 , 12:09am i'm not able to call now i'm at work

Nikkaeunice, 07 Mar. 2024 , 12:10am Excellent! thank you so much for the number, may I please have your name? [Read]

Visitor, 07 Mar. 2024 , 12:10am Tyler Desy

Nikkaeunice, 07 Mar. 2024 , 12:10am I see, I understand and appreciate you for contacting us despite your busy schedule. [Read]

Nikkaeunice, 07 Mar. 2024 , 12:10am Thank you Tyler! [Read]

Visitor, 07 Mar. 2024 , 12:10am no problem.

Nikkaeunice, 07 Mar. 2024 , 12:14am Tyler can I kindly ask if you are porting in to T-mobile? [Read]

Visitor, 07 Mar. 2024 , 12:14am yeah that's what I want to do. because i want to keep my existing phone number. i don't want a new one

Nikkaeunice, 07 Mar. 2024 , 12:15am I understand we can easily do that but we can't access into your account, have you tried using your T-mobile number upon answering the authentication form? [Read]

Visitor, 07 Mar. 2024 , 12:16am i'll try

Nikkaeunice, 07 Mar. 2024 , 12:16am Marvelous! thank you so much, please let me know if it works! [Read]

Nikkaeunice, 07 Mar. 2024 , 12:21am I just want to make sure everything is good on your end, how was using your T-mobile number going? [Read]

Visitor, 07 Mar. 2024 , 12:21am i'm still setting up the acct

Nikkaeunice, 07 Mar. 2024 , 12:21am Understood! I'll be here waiting, let me know if you need other help. [Read]

Visitor, 07 Mar. 2024 , 12:22am i'm logged in

Nikkaeunice, 07 Mar. 2024 , 12:22am Yay! that's great I can see your account now. Can I kindly ask what is the line number you want to change? [Read]

Visitor, 07 Mar. 2024 , 12:23am the t-mobile number. I want to use my current number of 517-414-5540

Visitor, 07 Mar. 2024 , 12:26am so the current t-mobile number is 5173660184

Visitor, 07 Mar. 2024 , 12:26am and i want to port in my existing number

Nikkaeunice, 07 Mar. 2024 , 12:26am Okay Tyler! let me look in to your account for you, please give me a few minute. Is that alright? [Read]

Visitor, 07 Mar. 2024 , 12:26am sounds good

Nikkaeunice, 07 Mar. 2024 , 12:28am Thank you! [Read]

Visitor, 07 Mar. 2024 , 12:29am no problem

Nikkaeunice, 07 Mar. 2024 , 12:31am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Visitor, 07 Mar. 2024 , 12:31am nope just this

Nikkaeunice, 07 Mar. 2024 , 12:32am Got you on that Tyler! I can see here in your account that I can process the port in, May I kindly ask for the account number and current carrier PIN/passocde? [Read]

Visitor, 07 Mar. 2024 , 12:37am 1027 pin

Nikkaeunice, 07 Mar. 2024 , 12:38am Thank you for that, can I also please have the current carrier account number? [Read]

Nikkaeunice, 07 Mar. 2024 , 12:44am Are you perhaps having trouble retrieving the current carrier account number? [Read]

Visitor, 07 Mar. 2024 , 12:44am yeah i'm trying to find it

Nikkaeunice, 07 Mar. 2024 , 12:46am I see, no worries I'll be waiting here for your response, also have you tried checking with your current carrier or other service provider (OSP) for these specific account requirements? [Read]

Visitor, 07 Mar. 2024 , 12:52am i'm asking them now

Visitor, 07 Mar. 2024 , 12:52am because i don't see it anywhere

Visitor, 07 Mar. 2024 , 12:53am it's mint mobile

Nikkaeunice, 07 Mar. 2024 , 12:54am I understand! I hope you get it, so we can process your request and also for you to go with your day, please update me if they have given it to you, is that alright? [Read]

Visitor, 07 Mar. 2024 , 12:54am yeah i'll message you

Nikkaeunice, 07 Mar. 2024 , 12:56am Thank you Tyler! also just to make sure kindly ask for the two requirements so that we can be assured that we have the right information, if it's okay with you?

-current carrier account number
-current carrier PIN/passocde [Read]

Visitor, 07 Mar. 2024 , 12:56am absolutely

Nikkaeunice, 07 Mar. 2024 , 12:57am Thank you so much for that Tyler! we appreciate customers like you that has patience and cooperates well with us. [Read]

Visitor, 07 Mar. 2024 , 12:58am 789104588116 and Transfer PIN: 5540.

Nikkaeunice, 07 Mar. 2024 , 12:58am Thank you Tyler! let me process the port in now so you can go on with your day, sounds like a plan? [Read]

Visitor, 07 Mar. 2024 , 12:59am perfect.

Nikkaeunice, 07 Mar. 2024 , 12:59am Just to set proper expectations with you porting in for wireless carriers, these may happen within minutes but can take up to 24 hours.

If there is a problem with the port-in, someone from our Number Transfer team will contact you within 24 hours. Also please save any voicemails you want to keep. Your old voicemail box and any voicemails are deleted. If your phone number is being replaced, the voicemail box resets when the port completes.

Although our Retail location can assist with data transfers, we recommend backing up your contacts and text messages before transferring your number to T-Mobile. Lastly you'll get a text message from T-Mobile to let you know the porting process has started and completed. Do you agree with this? [Read]

Visitor, 07 Mar. 2024 , 01:00am yes

Nikkaeunice, 07 Mar. 2024 , 01:01am Got you! Good news for you Tyler I have finished processing the port-in request please expect the changes within 24 hrs, to assure you I can call you back once the changes are made, sounds like a plan? [Read]

Visitor, 07 Mar. 2024 , 01:02am so i'll get a text. because I haven't gotten anything yet?

[Privately] Jennifer, 07 Mar. 2024 , 01:02am Good job Nikka!
Pls dont forget to ask for adjacent issues to ensure that everything is covered for today.
Make it a promoter! [Sent]

Nikkaeunice, 07 Mar. 2024 , 01:03am No worries, I can see on my end that the port in is already in progress. Just to make sure you are expecting the text on 5173660184 correct? [Read]

Visitor, 07 Mar. 2024 , 01:04am 5174145540

Nikkaeunice, 07 Mar. 2024 , 01:06am I see, please expect the text on the line ending 0814 because that is your connected phone number, although rest assured because the port in is already in progress, I can also call you within 24hrs to update you. Sounds good? [Read]

Visitor, 07 Mar. 2024 , 01:06am ok

[Privately] Richelle, 07 Mar. 2024 , 01:06am Good news! The number ending in 5540 is already active in the account. [Sent]

Nikkaeunice, 07 Mar. 2024 , 01:08am I have a good news for you! The number ending in 5540 is already active in the account. [Read]

Visitor, 07 Mar. 2024 , 01:08am perfect

Nikkaeunice, 07 Mar. 2024 , 01:10am Seems like there is no need to call you back, As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Visitor, 07 Mar. 2024 , 01:11am works great thank you

Nikkaeunice, 07 Mar. 2024 , 01:11am Cool! I'm glad it works for you. Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Nikkaeunice, 07 Mar. 2024 , 01:12am Did we take care of your reasons for reaching out today completely? [Read]

Visitor, 07 Mar. 2024 , 01:12am that works

Nikkaeunice, 07 Mar. 2024 , 01:12am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Nikkaeunice, 07 Mar. 2024 , 01:13am Here in T-Mobile we're glad to assist you regarding your port-in request. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]

GREGORY WLEKLINSKI

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:17am Customer service number

T-Mobile, 07 Mar. 2024 , 01:17am Hi there! T-Mobile's Virtual Assistant here! 👋 [Received]

T-Mobile, 07 Mar. 2024 , 01:17am Heads up—our chat might include info about T-Mobile promos, benefits, and other awesome deals. [Received]

T-Mobile, 07 Mar. 2024 , 01:17am Let’s work on your request. [Received]

T-Mobile, 07 Mar. 2024 , 01:17am In order to help get you to the right place, please tell me if you’re currently a T-Mobile customer. [Received]

T-Mobile, 07 Mar. 2024 , 01:17am [Rich Content] [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:17am Yes

T-Mobile, 07 Mar. 2024 , 01:17am Tap the button to securely log in to your T-Mobile account so we can better assist you. Please upgrade the T-Mobile app to the latest version for a critical update. T-Mobile may store this message. Learn more at t-mo.co/Privacy . [Received]

T-Mobile, 07 Mar. 2024 , 01:17am [Rich Content] [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:17am User selected: I’m a customer

T-Mobile, 07 Mar. 2024 , 01:17am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Received]

Nikkaeunice, 07 Mar. 2024 , 01:18am Hi Gregory, This is Eunice from T-Mobile, how may I help you? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:18am The T-Mobile apps do not work anymore with my Apple 6S plus phone how can I resolve that?

Nikkaeunice, 07 Mar. 2024 , 01:19am I see that is really alarming, I understand the urgency to process this request, may I kindly ask what is the error you are seeing on your end? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:20am It wants me to update it but when I go to the update page it doesn’t let me do it.

Nikkaeunice, 07 Mar. 2024 , 01:22am Thank you so much for giving me that information, may I ask if you have tried deleting the app's cache and data on your apple store or T-mobile app? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:23am No

Nikkaeunice, 07 Mar. 2024 , 01:24am Understood, please try it and let me know if it work. In “Settings,” scroll down to the list of installed apps. Tap the one you want and search its settings for a clear-cache feature. If you can clear the cache directly, return to your home screen and restart the app. The app will rebuild its cache with fresh data as you use it. [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:25am It says for me to update the app I need iOS 16.0 or higher and my phone doesn’t get that iOS.

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:25am I guess you don’t make an app for my phone. Pretty sad

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:25am Thanks for nothing Eunice

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:25am Don’t take it personal

Nikkaeunice, 07 Mar. 2024 , 01:28am Thank you for that information, and it is unfortunate to hear that, I really want to help you out with your problems, may I kindly ask if your device has been updated? [Received]

Nikkaeunice, 07 Mar. 2024 , 01:29am Also may I please know what device model you are currently using? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:31am Using iPhone 6s Plus apparently the chip in it doesn’t support IOS 16 and the app requires IOS 16 or more

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:31am T-Mobile doesn’t make app for my phone

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:31am That’s really sad

[Privately] Jennifer, 07 Mar. 2024 , 01:34am 4mins, pls respond to your customer [Sent]

Nikkaeunice, 07 Mar. 2024 , 01:34am I see that is really unfortunate, I wish I could change the system for you but sadly I can't. If you wish to use T-mobile you can definitely access it through the website. [Received]

Nikkaeunice, 07 Mar. 2024 , 01:36am Also since you have me here do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:38am No

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:39am Seems I’m not getting full use of what I pay for

Nikkaeunice, 07 Mar. 2024 , 01:43am I totally understand you on this Gregory as I experience the same thing when I had to change my iPhone 5, I hat to upgrade my phone as well. Regarding the upgrade issue all applications would require to be enhanced from time to time to maximize all the features in the app, as an example Facebook and other apps they require constant update. If you want I can upgrade your device, would you like to hear more about this? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:45am I should get a discount on a new iPhone don’t you think?

[Privately] Jennifer, 07 Mar. 2024 , 01:49am 4mins, pls respond to your customer
update the cx on what you're doing to keep the conversation going [Sent]

Nikkaeunice, 07 Mar. 2024 , 01:51am Yes most definitely! I will look for a promotion for you, may I ask if you want to do a trade in? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:52am No

Nikkaeunice, 07 Mar. 2024 , 01:53am Alright, I got you on that would you like to purchase a new device? [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:53am Eunice I don’t have the time right now but thank you for helping me with everything I’ve got to go

Nikkaeunice, 07 Mar. 2024 , 01:54am I see, I understand that you are busy and thank you so much for your patience I would love to help you with your concern and help you find a promotion for an upgrade, no worries I'll make sure that I have a copy of our conversation so if you ever want to do an upgrade I can leave a note on your account, is that good with you? [Received]

Nikkaeunice, 07 Mar. 2024 , 01:57am I totally understand that you are busy, but if you are available and find a free time then you can definitely visit the store so they can give you recommendations, and if you want to do it online here is a link to further help you out:

https://www.t-mobile.com/cell-phones/deals/special-offer [Received]

iOS Messages User 7a5cf, 07 Mar. 2024 , 01:59am Thank you again

Nikkaeunice, 07 Mar. 2024 , 02:02am You are most welcome! Here in T-Mobile we're glad to assist you regarding your upgrade concern.
We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Received]

Nikkaeunice, 07 Mar. 2024 , 02:03am Here is a self service option incase you want to do an upgrade or trade on your end.

https://www.t-mobile.com/support/devices/buy-a-t-mobile-device

Have a nice day Gregory! Thank you so much bye! [Received]

KOEN PULL

N/A, 07 Mar. 2024 , 02:07am Coverage. Speed. Reliability. Welcome to T-Mobile where you can have it all on America's largest 5G network. How can we help you today? [Sent]

Visitor, 07 Mar. 2024 , 02:07am talk to person

T-Mobile, 07 Mar. 2024 , 02:07am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Mar. 2024 , 02:07am Let’s work on your request. [Read]

T-Mobile, 07 Mar. 2024 , 02:07am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 07 Mar. 2024 , 02:08am Hi Koen, This is Eunice from T-Mobile, how may I help you? [Read]

Visitor, 07 Mar. 2024 , 02:09am hi there. my partner wants to add her phone to my account from verison. Im wonder what the cost would be and if she could keep her number

Nikkaeunice, 07 Mar. 2024 , 02:12am That is a great question! I would love to help you and your partner out regarding this concern, your partner can definitely port in their phone number we just need to add a new line to your account so we can process this, may I ask if you would like to add a new line so we can determine the cost? [Read]

Visitor, 07 Mar. 2024 , 02:12am i would like to add a line depending on the cost

Nikkaeunice, 07 Mar. 2024 , 02:15am Got you! as per checking your account your current rate plan is the ONE plan that cost $75, but since that plan has already been retired we cannot add the line of your partner with that plan, no worries I'll look for a plan that has the same cost, is that alright with you? [Read]

Visitor, 07 Mar. 2024 , 02:15am sure, or cheaper if possible. Im not familiar with any current plans

Nikkaeunice, 07 Mar. 2024 , 02:19am Absolutely! let me just look it up for you so I can present you the best promotion possible! [Read]

Visitor, 07 Mar. 2024 , 02:20am great thanks

[Privately] Richelle, 07 Mar. 2024 , 02:23am offer essential savers
temp check (while I am doing... [Sent]

Nikkaeunice, 07 Mar. 2024 , 02:24am Thank you so much for waiting! Good news! we have a Essential Saver Plan that is only $50 with auto pay for 1 line and $80 with auto pay for 2 lines, shall we go with this? [Read]

Nikkaeunice, 07 Mar. 2024 , 02:25am I am offering you the 2 lines just incase you want to upgrade your line into an Essential Saver Plan, it will also cost you less [Read]

Visitor, 07 Mar. 2024 , 02:25am what does the plan include

Nikkaeunice, 07 Mar. 2024 , 02:27am That's a great question! It has unlimited Talk and text, unlimited high speed data on our 5G and 4G LTR network. Unlimited mobile hotspot data at max 3G speeds, Eligible for auto pay discount, Unlimited talk & text to/from the U.S., Mexico & Canada. Unlimited 2G data in Mexico & Canada (up to 128 kbps). Free texting and low flat rate calling in 215+ countries and destinations. International data is not included. [Read]

Nikkaeunice, 07 Mar. 2024 , 02:28am I meant LTE sorry for the typo [Read]

Visitor, 07 Mar. 2024 , 02:29am that sounds great. so it would be $80 with auto pay for both of our lines?

Nikkaeunice, 07 Mar. 2024 , 02:29am Yes that is correct! but we also need to process your upgrade. [Read]

Visitor, 07 Mar. 2024 , 02:29am she also has an apple watch too. would that be included in the service?

Visitor, 07 Mar. 2024 , 02:30am what do you mean by process the upgrade?

Nikkaeunice, 07 Mar. 2024 , 02:31am Since your account is currently on ONE plan we need to upgrade it to Essential Saver plan, are you good with this? [Read]

Visitor, 07 Mar. 2024 , 02:31am does it have a cost associated with the upgrade

Nikkaeunice, 07 Mar. 2024 , 02:34am Regarding your apple watch we can definitely do it but we need to also add a line for it, no worries I will also be looking for a promotion for your watch line. Regarding the plan update i humbly recommend to have the change take effect on March 21, which is your close date so that there will be no prorated charges in your next bill. [Read]

Nikkaeunice, 07 Mar. 2024 , 02:35am So for the cycle Feb. 21 to Mar. 20 you will still have the same charge of $103.34 but from March 21 onwards your bill will be lowered down. [Read]

Visitor, 07 Mar. 2024 , 02:36am how much would it cost if we did it now

Nikkaeunice, 07 Mar. 2024 , 02:38am I will calculate it for you so that I can give you a clear answer, please bear with me for a few minutes. Is that alright? [Read]

Visitor, 07 Mar. 2024 , 02:38am sure thing

Nikkaeunice, 07 Mar. 2024 , 02:41am Thank you for your patience! upon calculations you will have an estimated $40 prorated charge on your account if you decided to do an update of plan today. Would you consider doing it now? [Read]

Visitor, 07 Mar. 2024 , 02:42am would the $40 be added to my normal 100?

Visitor, 07 Mar. 2024 , 02:42am or would i just pay that today

Nikkaeunice, 07 Mar. 2024 , 02:43am Good question! the $40 estimated charge will be added on your next billing cycle. Sounds good? [Read]

Visitor, 07 Mar. 2024 , 02:44am lets wait till the 21st of march. do you know how much the watch would cost?

Nikkaeunice, 07 Mar. 2024 , 02:46am Got it! but we can definitely port in your partners phone and apple watch today without the upgrade of your account. Also may I ask what kind of apple watch she is using? [Read]

Visitor, 07 Mar. 2024 , 02:46am would that disable her current service?

Visitor, 07 Mar. 2024 , 02:46am let me find out what kind of watch she has

Nikkaeunice, 07 Mar. 2024 , 02:48am Yes it will disable her service on the other carrier since she will have a service going on T-mobile, may I kindly ask if your partner will use a physical sim or an E-sim? [Read]

Nikkaeunice, 07 Mar. 2024 , 02:48am Thank you for checking in the watch for me, I appreciate it! [Read]

Visitor, 07 Mar. 2024 , 02:50am lets hold off for now then until closer to the 21st

Visitor, 07 Mar. 2024 , 02:51am I have to run to work, is there way I can get a reference number to this chat for when I reach back out? Thanks for all the help

Nikkaeunice, 07 Mar. 2024 , 02:52am Nothing to worry Koen, this chat is automatically saved and you can always go back to this website. [Read]

Nikkaeunice, 07 Mar. 2024 , 02:54am If you want to save it on your end you can follow these steps:

Save using Chrome: Click the + and then click Print Transcript. Change destination to "Save as PDF" and click Save.

Save using Edge: Click the + and then click Print Transcript. Change the printer to "Microsoft print to PDF" and click Print.

Save using Firefox: Click the + and then click Print Transcript. Under select printer select "Microsoft print to PDF" and click Print. [Read]

Nikkaeunice, 07 Mar. 2024 , 02:55am Also If you want I can set up a follow up call on the 21st so I can help you with the port in and your upgrade, will that be okay with you? [Read]

Visitor, 07 Mar. 2024 , 02:55am great thanks again for all the help!

Nikkaeunice, 07 Mar. 2024 , 02:57am You are most welcome! Thank you so much for your patience and cooperation, I will be contacting you on the 21st so we can process the port-in of your partners phone and apple watch and update of your plan. Sounds like a plan? [Sent]

Nikkaeunice, 07 Mar. 2024 , 03:02am Here in T-Mobile we're glad to assist you regarding your add a line and plan update inquiry. I will be contacting you on the 21st so we can proceed with your add a line and plan update. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! Talk to you again on the 21st bye for now! [Sent]

SIDNEY BOWMAN

sidney bowman, 07 Mar. 2024 , 05:02am Speak to an agent

T-Mobile, 07 Mar. 2024 , 05:02am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Mar. 2024 , 05:02am Let’s work on your request. [Read]

T-Mobile, 07 Mar. 2024 , 05:02am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

sidney bowman, 07 Mar. 2024 , 05:02am Yes is my service going to be suspended if I already have a payment arrangement set up for March 18th

sidney bowman, 07 Mar. 2024 , 05:03am Sorry if you try to call I'm in a meeting right now

Nikkaeunice, 07 Mar. 2024 , 05:04am Hi Sidney, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May i kindly ask when were you able to set up for your payment arrangement? [Read]

sidney bowman, 07 Mar. 2024 , 05:04am I set them up last month my last one is on March 18th

sidney bowman, 07 Mar. 2024 , 05:04am For 173.48 I believe

Nikkaeunice, 07 Mar. 2024 , 05:05am Also no worries, this is noted so I won't be calling so rest assured. Let me check on your account so I can give you further detail, is that alright? [Read]

sidney bowman, 07 Mar. 2024 , 05:06am Ok

Nikkaeunice, 07 Mar. 2024 , 05:06am Thank you! while I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

sidney bowman, 07 Mar. 2024 , 05:07am No

Nikkaeunice, 07 Mar. 2024 , 05:09am Got you on that! Thank you so much for your patience, upon checking here in your account rest assured that your service will not be suspended since you have an active payment arrangement in your account and it's what keeps your service active. Does that clears your question? [Read]

sidney bowman, 07 Mar. 2024 , 05:09am Yes it does thank you so much for helping me

Nikkaeunice, 07 Mar. 2024 , 05:10am You are so much welcome Sidney! I hope your meeting goes well, As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

sidney bowman, 07 Mar. 2024 , 05:12am Great and there is nothing else

Nikkaeunice, 07 Mar. 2024 , 05:13am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

sidney bowman, 07 Mar. 2024 , 05:13am Have a great day thanks

Nikkaeunice, 07 Mar. 2024 , 05:13am Here in T-Mobile we're glad to assist you regarding your service suspension inquiry. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]

DONOVAN LIPSCOMB

N/A, 07 Mar. 2024 , 04:15am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:15am Hello

T-Mobile, 07 Mar. 2024 , 04:15am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Mar. 2024 , 04:15am In a few words, what would you like to do today? [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:15am Would like to know phone bill so high still

T-Mobile, 07 Mar. 2024 , 04:15am Let’s work on your request. [Read]

T-Mobile, 07 Mar. 2024 , 04:15am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:15am Ok

Nikkaeunice, 07 Mar. 2024 , 04:17am Hi Donovan, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. I understand that you are confused with your bill so let me help you with your concern today, may I kindly ask what is your expected bill? [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:18am 232 past do n 430 n total

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:18am I have one line pretty sure I own all my accessories

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:18am She seen high n pretty sure I owe my phone also

Nikkaeunice, 07 Mar. 2024 , 04:21am I see thank you so much for giving me these information Donovan! let me just confirm, so your expected bill is $430 together with the $232. Is that correct? [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:21am Yes

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:22am I just know I was paying on my phone and accessories but I know that’s done now

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:22am Why haven’t went down at all

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:22am Confused

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:22am Air pod watch and phone there old now i know i done paying for them

Nikkaeunice, 07 Mar. 2024 , 04:23am Thank you for confirming, I know you are confused right now, no worries I will do my best to help you understand your bill. [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:23am Ok

Nikkaeunice, 07 Mar. 2024 , 04:24am Yes that is correct rest assured that I can see here in your account that you have no pending installation so it is confirmed that all of it is fully paid. [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:25am Please have to get back to work not trying be rude

Nikkaeunice, 07 Mar. 2024 , 04:26am You have a total of $465.13 balance on your account and you have paid for the $232.28 so your account balance is $232.85 remaining. [Read]

Nikkaeunice, 07 Mar. 2024 , 04:26am I understand, thank you for reaching out to us despite your busy schedule. [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:26am Yes every month tho been that

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:26am Just said I been those things off

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:26am So why still the same I don’t understand what I’m paying for

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:27am Have busy schedule still like to know why id it still that much how much is my plan ?

Nikkaeunice, 07 Mar. 2024 , 04:29am I am still investigating on your account to know about the charges, I am doing it as quickly as possible for you, please bear with me. As per your plan you have a Unl Plan wBasic Intl E TI 2-10 for $130.00 [Read]

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:30am Yes so where the extra 100 coming for then

DONOVAN LIPSCOMB, 07 Mar. 2024 , 04:30am Still don’t understand but I’ll wait

[Privately] Richelle, 07 Mar. 2024 , 04:33am I appreciate you for checking the charges with us, Donovan. Upon reviewing your account, I see here that your bill is $225.26. Your bill generated on 2/26/2024 with the amount of $232.85 and you paid the past due balance on March 6. Your new bill is going to be due on March 17. [Sent]

Nikkaeunice, 07 Mar. 2024 , 04:33am Thank you so much for waiting and for your patience despite your busy schedule. I appreciate you for checking the charges with us, Donovan. Upon reviewing your account, I see here that your bill is $225.26. Your bill generated on 2/26/2024 with the amount of $232.85 and you paid the past due balance on March 6. Your new bill is going to be due on March 17. [Sent]

[Privately] Richelle, 07 Mar. 2024 , 04:35am The breakdown is

Unlimited plan basic: $130

2770: Protection 360: $18
9858: 500MB tablet line: $13.50
Protection 360: $13

3624: Digits apple watch: $18.50
Protection 360: $13

5883
Protection 360: $15

Taxes and fees: $4.26

TOTAL: $225.26 [Sent]

Nikkaeunice, 07 Mar. 2024 , 04:36am The breakdown is

Unlimited plan basic: $130

2770: Protection 360: $18
9858: 500MB tablet line: $13.50
Protection 360: $13

3624: Digits apple watch: $18.50
Protection 360: $13

5883
Protection 360: $15

Taxes and fees: $4.26

TOTAL: $225.26

What I highly suggest you is that you enroll in auto pay so that you won't have to deal with the past due moving forward, shall I help you enroll your account with auto pay? [Sent]

Nikkaeunice, 07 Mar. 2024 , 04:41am Hello Donovan I know that you are busy and we appreciate your patience, after you read what I have just sent you please let me know if you have other questions so I can address them for you, is that alright with you? [Sent]

Nikkaeunice, 07 Mar. 2024 , 04:56am Hi there Donovan! I have tried calling you but it seems like you are already occupied as I have been redirected to voicemail, no worries I am still here and I would love to help you resolve your questions about your bill. What I humbly suggest is that you enroll in Auto pay so that you will not have to worry about your past due. [Sent]

Nikkaeunice, 07 Mar. 2024 , 05:17am To further help you here is a self service option for you. To enroll in AutoPay through self-service, follow these steps:

Via the T-Mobile App:

Log in to the T-Mobile app.
Select the MORE tab, select Profile.
Select Billing & Payments, then select AutoPay.
Select Add a card or Add a bank.
Enter the required payment method information, and select Continue.
Select Agree and submit.

Have a great rest of your day! [Sent]

FERNANDA RIVAS

N/A, 07 Mar. 2024 , 05:39am Welcome to T-Mobile messaging! Please turn on app notifications to get updates on the go. [Sent]

FERNANDA RIVAS, 07 Mar. 2024 , 05:39am I need my PUID

T-Mobile, 07 Mar. 2024 , 05:39am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Mar. 2024 , 05:39am Let’s work on your request. [Read]

T-Mobile, 07 Mar. 2024 , 05:39am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 05:39am Ok

Nikkaeunice, 07 Mar. 2024 , 05:41am Hi Fernanda, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. May I please know if you are referring to your home internet line? [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 05:42am Yes

FERNANDA RIVAS, 07 Mar. 2024 , 05:44am [Image] I received this email

FERNANDA RIVAS, 07 Mar. 2024 , 05:45am [Image] That takes me to this page and asks for a PUID which i dont know or have

Nikkaeunice, 07 Mar. 2024 , 05:46am Thank you so much for giving me these information, let me just check upon your request, please bear with me. [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 05:46am Ok

Nikkaeunice, 07 Mar. 2024 , 05:50am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 05:54am Yes i was trying to see about adding a smart watch but when it prompts me to pick a number nothing shows up

FERNANDA RIVAS, 07 Mar. 2024 , 05:56am [Image]

[Privately] Jennifer, 07 Mar. 2024 , 05:58am 4mins, pls respond to your customer [Sent]

Nikkaeunice, 07 Mar. 2024 , 05:59am I will help you process that once we resolve your prior concern, May I kindly ask if you have an alternative number? [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 06:00am Yes its 7602083823

Nikkaeunice, 07 Mar. 2024 , 06:02am Excellent! thank you for this! [Read]

Nikkaeunice, 07 Mar. 2024 , 06:14am HI Fernanda! I will be calling you, are you able to receive a call right now? [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 06:14am Yes

Nikkaeunice, 07 Mar. 2024 , 06:15am Perfect! I will be calling you now [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 06:15am Ok

FERNANDA RIVAS, 07 Mar. 2024 , 06:16am One second

Nikkaeunice, 07 Mar. 2024 , 06:16am Alright ! please let me know when you are ready. Thank you! [Read]

FERNANDA RIVAS, 07 Mar. 2024 , 06:19am Im ready now thank you

Nikkaeunice, 07 Mar. 2024 , 06:20am Calling now, hang on please. [Read]

Nikkaeunice, 07 Mar. 2024 , 06:23am Thank you so much for answering my call Fernanda, please let me know how the call went with the rebate care. Sounds like a plan? [Sent]

[Privately] Jennifer, 07 Mar. 2024 , 06:25am **pls send the rebate hotline as well so cx can contact them any time in case they get disconnected [Sent]

[Privately] Nikkaeunice, 07 Mar. 2024 , 06:26am noted ma'am [Sent]

Nikkaeunice, 07 Mar. 2024 , 06:29am Just to provide more help for you, incase you got disconnected with the rebate care, you can always contact them back by dialing 9998866663. [Sent]

YESENIA GUZMAN

Yesenia Guzman, 07 Mar. 2024 , 05:13am Hello,
They have made a third attempt delivery, ups didn’t specify what time they would be arriving with my multiple attempts to figure what time someone should be home.

1ZW0Y5803502182382 this is the tracking #
Is there a way to ship this to a TMobile store instead just make it a lot easier.

T-Mobile, 07 Mar. 2024 , 05:13am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 07 Mar. 2024 , 05:13am Let’s work on your request. [Read]

T-Mobile, 07 Mar. 2024 , 05:13am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Nikkaeunice, 07 Mar. 2024 , 05:15am Hi, this is Eunice from T-Mobile, I’m here to help. Let’s partner together to get this resolved. Thank you so much for giving me these information, let me just pull up your account so I can help you, sounds good? [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:15am Yes please

Nikkaeunice, 07 Mar. 2024 , 05:18am Alright! please bear with me Yesenia. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:19am No concerns, just about the iPad I had purchased. But delivering with UPS it doesn’t give me updates or time of arrival.

Yesenia Guzman, 07 Mar. 2024 , 05:20am I missed them 3 times because they don’t specify what time they would be arriving

Yesenia Guzman, 07 Mar. 2024 , 05:20am I just want the package to be sent to a TMobile store so I can pick it up from there

Nikkaeunice, 07 Mar. 2024 , 05:23am This is noted Yesenia! I have tracked your order and I can see here that they are unable to deliver your package on their final delivery attempt. Rest assured I am checking my resources to make your request possible. [Sent]

Yesenia Guzman, 07 Mar. 2024 , 05:25am Thank you

Nikkaeunice, 07 Mar. 2024 , 05:29am You are most welcome! thank you so much for your patience! [Read]

Nikkaeunice, 07 Mar. 2024 , 05:31am I have seen here after checking your order it was already delivered for 3 times but failed, and sine it has escalated to that the order will be returned to us. What I can do for you is to place a new order for you in the nearby store. Will that work for you? [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:31am Yes please, I would like that.

Nikkaeunice, 07 Mar. 2024 , 05:33am Perfect! may I just confirm if you want the iPad mini 6th gen? [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:33am Yes
That was one on the order

Nikkaeunice, 07 Mar. 2024 , 05:35am Thank you for confirming it for me please bear with me while I look for a store for you. [Sent]

[Privately] Jennifer, 07 Mar. 2024 , 05:39am 4mins, any update? [Sent]

Nikkaeunice, 07 Mar. 2024 , 05:40am Thank you so much for waiting, I am still looking for a store that have an iPad mini 6th gen, I am actually calling some stores right now. Please bear with me. [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:41am Thanks.

Nikkaeunice, 07 Mar. 2024 , 05:44am You are most welcome! [Sent]

Nikkaeunice, 07 Mar. 2024 , 05:52am Hi there Yesenia! Upon contacting multiple store in your nearby area it seems that there is no available iPad mini 6th gen on any of the store. [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:52am Can we try re delivering the one I just purchased?

Yesenia Guzman, 07 Mar. 2024 , 05:55am I can even go and try to pick up at the UPS delivery site, I just don’t know what the address is.

Yesenia Guzman, 07 Mar. 2024 , 05:55am Somewhere in San Marcos, CA

Nikkaeunice, 07 Mar. 2024 , 05:56am May I please know if you have tried to contact UPS on this? [Read]

Yesenia Guzman, 07 Mar. 2024 , 05:56am Yes thru their website and calling the 1800 but they keep sending to an automated service with no help

Nikkaeunice, 07 Mar. 2024 , 06:01am I see, if you prefer we can place a new order for you and we can ship it to the address you prefer, would this work for you? [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:02am Yes that would work. Are you guys able to ship to a TMobile store?

Yesenia Guzman, 07 Mar. 2024 , 06:03am I just have that one address but usually no one is home until 5pm

[Privately] Jennifer, 07 Mar. 2024 , 06:03am **the order is for a new line - cx can place an order online or via app and choose in store pick up

this option is not available on our end [Sent]

[Privately] Jennifer, 07 Mar. 2024 , 06:04am Pickup In-store is an enhanced T-Mobile digital shopping experience that allows customers to shop online (web or app), and then pick up the devices they purchase at a T-Mobile store, instead of having them sent to their home.

pls check this c2
https://c2.t-mobile.com/device-programs/Pickup-In-store-Care [Sent]

Nikkaeunice, 07 Mar. 2024 , 06:07am Alright please wait for a few moments. [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:07am Ok

Nikkaeunice, 07 Mar. 2024 , 06:10am Thank you for waiting patiently upon looking in my resources it seems that you can process a pickup In-store order in your end, just follow these steps to help you out:

You must selects a device, selects services, and adds them to the cart.
On the Shipping screen, click Change pickup location (magenta font).
Then enter your ZIP code. A list of locations with available inventory displays.
Select a desired pickup location.
Then please wait for a "Ready for Pickup" email. (If not picked up within 48 hours of the notification, the order cancels automatically.) [Sent]

[Privately] Jennifer, 07 Mar. 2024 , 06:18am pls check back with the cx [Sent]

Nikkaeunice, 07 Mar. 2024 , 06:20am You can definitely do these steps on either T-mobile.com or on your T-mobile app. Can you please let me know how is it going? [Sent]

Yesenia Guzman, 07 Mar. 2024 , 06:25am So basically I have to purchase all over again?

Nikkaeunice, 07 Mar. 2024 , 06:27am Yes, this is the best option for you since I considered you having a busy schedule so you can just proceed with the pickup In-store, does that works for you? [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:28am So the other will be returned to my account as soon as you guys receive the item from UPS?

Nikkaeunice, 07 Mar. 2024 , 06:33am Yes! the other order that will be returned to us will come back into your account. If you had paid any down payment or upfront payment it will be refunded after 10 business days after we have confirmed that we have received the order. [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:34am Ok

Yesenia Guzman, 07 Mar. 2024 , 06:34am Thanks

Nikkaeunice, 07 Mar. 2024 , 06:35am You are most welcome! do you have any further questions? [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:35am No thank you

Nikkaeunice, 07 Mar. 2024 , 06:36am Got you! May I kindly ask if you will you process the order now? [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:39am Yes I’m going to process a new order

Nikkaeunice, 07 Mar. 2024 , 06:40am Perfect! please let me know if you have completed the order so that I can assist you if ever you have any other questions, Is that alright? [Sent]

Yesenia Guzman, 07 Mar. 2024 , 06:49am It doesn’t give me the option to ship to store

Yesenia Guzman, 07 Mar. 2024 , 06:49am What can I do?

Nikkaeunice, 07 Mar. 2024 , 06:51am Thank you so much for trying Yesenia, may I please know if there is a T-mobile store nearby? [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:52am Yes

Yesenia Guzman, 07 Mar. 2024 , 06:52am 1201 E Valley PKWY

Yesenia Guzman, 07 Mar. 2024 , 06:53am Escondido, CA, 92027

Yesenia Guzman, 07 Mar. 2024 , 06:53am Building C

Yesenia Guzman, 07 Mar. 2024 , 06:54am Do I put that address on the bars instead of mine?

Nikkaeunice, 07 Mar. 2024 , 06:55am Thank you for that information! yes, please put the store address instead of yours. [Read]

Yesenia Guzman, 07 Mar. 2024 , 06:55am Ok

Nikkaeunice, 07 Mar. 2024 , 06:58am Got you! please let me know once you have processed the order so that I can call on the store to inform that about the pick up, sounds good? [Read]

Yesenia Guzman, 07 Mar. 2024 , 07:01am Yes,
I have placed the order already.

Nikkaeunice, 07 Mar. 2024 , 07:02am Great! please wait for me while I call on the store, alright? [Read]

Yesenia Guzman, 07 Mar. 2024 , 07:02am Ok

Nikkaeunice, 07 Mar. 2024 , 07:06am Thank you! [Read]

Nikkaeunice, 07 Mar. 2024 , 07:08am Hi Yesenia! I have already contacted the store and they said that you can pick up the order in the store you just need to present them with your ID and they will be giving you your order, does that sound good for you? [Read]

Yesenia Guzman, 07 Mar. 2024 , 07:09am Yes that sounds great!

Yesenia Guzman, 07 Mar. 2024 , 07:09am Thank you for your help

Nikkaeunice, 07 Mar. 2024 , 07:09am Perfect! I'm glad I was able to help you, As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Yesenia Guzman, 07 Mar. 2024 , 07:11am It’s great!!

Nikkaeunice, 07 Mar. 2024 , 07:11am Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Nikkaeunice, 07 Mar. 2024 , 07:12am Did we take care of your reasons for reaching out today completely? [Sent]

Nikkaeunice, 07 Mar. 2024 , 07:22am It seems that you are already busy so I won't be taking more of your time, I am happy to be able to resolve your issue. Here in T-Mobile we're glad to assist you regarding your order pick up concern. Here is a recap of what we did today:

-We placed a new order using the self service option
-I have called the store that is in your pick up address

We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help, I am so excited for you to get your new device, good bye for now and have a great rest of your day! [Read]

Yesenia Guzman, 07 Mar. 2024 , 07:23am Good day! Thank you again.