E-Check Payments
E-Checks are always taken as a Down Payment on the customer's account.
ACH (e-check) is not an instant authorization. The credit will be available on the customer's account in 1-3 days.

Required items for an E-check payment:
>Bank Key or Routing Number
>Bank Account Number
>Account Holder Name 

E-CHECK: >ROUTING NUMBER (BANK KEY) *9 DIGITS*
>BANK/ACCOUNT NUMBER (CAN BE 6-10 DIGITS) ,
> CHECK NUMBER 

Credit/Debit Card Payments
Taking a credit/debit card payment can be done as either a down payment or against an existing invoice on the customer's account.
When no invoices exist or if the customer is making a budget payment, the Credit/Debit Card should always be processed as a Down payment.
Required items for a credit/debit card payment:
➤ Card Type
➤ Tokenized Card Number
➤ Valid To Date
➤ Cardholders Name 

*CARD TYPE* 
>VISA OR CREDIT CARD, MASTERCARD, WEX CARD, DISCOVER CARD, AMERICAN EXPRESS CARD

**CREDIT CARD NEEDS 24 HOURS BEFORE THE PROCESS TO GO THROUGH**

***VISA OR DEBIT  CARD IT WILL REFLECT AFTER THE PROCESS

Eckoh

Eckoh is a system that generates a tokenized credit card number in order to protect customer's information from the risk of fraud.

Eckoh is access from the Applications menu in CRM:
1. You enter in the call ID number
2. The customer enters their credit card number into their phone
3. Once the customer selects the pound button a token appears

CALL ID#***** 
 
**ECKOH ALLOWS US TO PROCESS PAYMENTS SECURELY. CUSTOMERS SHOULD NEVER VERBALLY PROVIDE THEIR CREDIT CARD INFORMATION. **