Thank you for patiently waiting. This is Creeze, United supervisor. I'll be assisting you from here. I am just reviewing the information you provided on our automated system as well as to the previous agent, allow me to do that for like 3-5 minutes, thanks.

I will now close this chat to assist other agents on queue. Kindly queue ResChat Support again if you need further assistance. Thank you.   

 I will now close this chat since I did not receive a response from you. Kindly queue ResChat Support again if you need further assistance. Thank you.   


I can sense how challenging this is for you, apologies for the troubles have brought you about the flight. Your concern will soon be addressed. I advise to also have us detail about it through customer care to help better the service. The best way to contact our Customer Care Team is to fill out a feedback form at www.united.com/feedback. The form will be sent to a Customer Care team member who will review your concerns. Submissions are responded to on a first-come, first-served basis, and we will get back with you as soon as possible. 




Hi there, we haven't heard back from you, so we'll close this chat. If you need us, though you can always send another message here or visit united.com or reach us back at 1-800-864-833. Thank you for contacting United and have a great day ahead.



Kindly use the following format whenever asking for assistance:  
1. Workday ID 
2. PNR or MP Account 
3. Reason for Queue: Is it for Info Assist? SD Process? SD Auth? Escalation 
4. Brief description of the concern 
5. Tools that you do not have access with (Wingtips, ECD Tools ,WEB EMD, Refund Status Tool and Trip Narrative) 
6. Convo ID
7. Int or Dom: