We do offer a birthday offer to all members of our VS Collective Rewards program. If you are a member it will arrive the first weekday of your birth month via email and available in Loyalty Account and App. If you need to sign up for an account you can do it here. https://bit.ly/46t3vVl Accounts opened within 2 months of birthday date will receive the offer the following year. I apologize that you haven't receive your birthday coupon for any trouble this may have caused you is to send you a $___ e-gift card to use on your next purchase. This can be used online or in the store.