OUTAGE

Internal | Process | What to do During and After an Outage!

Thank you for reaching out to DoorDash Support. We truly appreciate your patience and understand how frustrating this might be. At the moment, we’re experiencing a temporary system outage or update that’s affecting our ability to view Dasher accounts (this may change depending on the nature of the issue).

Our engineering team is actively working to resolve the situation as quickly as possible. In the meantime, we recommend subscribing to our notifications to stay updated on the status of the outage and any real-time updates from our team.

Verify Case Details (if using macro, confirm that Case Details are set) are the following: Everyone

Issue Category: App Issue - DX

Issue: App Troubleshooting

Resolution Category: Troubleshooting - DX

Resolution: Informed Contact About Current or Resolved Outage

Send Macro Dasher App Outage (2 DAO)