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PHONE SCRIPT

8/31/2024

Agent: Rich

VERIFICATION

VERIFICATION

SCRIPT: Future MAT Notification Offer "Would you like to register for our future Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice."

Script: HOV Nomination "If you are using a bumper transponder and wants to nominate an HOV travel, you can contact us at 1-855-495-9777 Monday to Friday (7:00 AM to 7:00 PM). Please be advice, HOV nomination end date must be not more than 7 days from the start date. Kindly contact us 30 minutes before your travel."

Future MAT Notification Offer "Would you like to register for our future Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice." 114 1210

Is there anything else I can help you with? is everything cleared now for you sir? Is there anything more I can do to support you? Have all your queries been resolved, sir? Can I be of any further assistance to you? Have all of your questions been answered?

 CONTROL ROOM / ROADSIDE ASSISTANCE Full name: Phone number: LPN: Concern: Vehicle color, make an model: In what toll road is the customer currently stuck/pulled over? 495 or 95? What is the specific location (Dulles Toll Rd, etc.)? Is the customer going north or south?