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REFUND STATUS - NOT YET REFUNDED
I apologize that you haven't received your refund, I'll be glad to help you checking your return status.
NO RTN(return) I’m sorry to hear that you have not received your refund. Since you do not have the return tracking number handy, I would be unable to track it. Are you able to contact the carrier you mailed it through to see if they are able to provide the tracking number? Please contact us back if they are not able to support and we will see what other options are available.
(If in customer's return there's no tracking number)
Thank you for holding. I can see here that we received the return last (11/11/24). A return can take up to 14-21 business days (Saturday and Sunday is not included) to be received and processed in our warehouse. I can assure you that once we receive the return, you'll receive an email confirmation. We are currently at the 3rd business days since we received the package, would you be so kind as to wait until 11/20/24, to see if you will receive your refund by then? If you do not receive it by then please kindly contact us again, so we can further check the available options we have to resolve this for you.
REPLACEMENT - RESOLUTION
(Cx name), I've submitted your request for replacement. Your replacement package will arrive in 4-8 business days. You will receive an email confirmation within the next business days. Here is your order number:
REFUND - RESOLUTION
(Cx name), I've submitted your request for refund. Your refund should arrive in XX business days. You will receive an email confirmation within the next business days. Here is your order number:
NOT YET ELIGIBLE FOR CLAIM
I'm so sorry you didn't receive your package, (cx's name)! There are times when that final scan takes place before the package actually arrives. To keep things as convenient as possible for you, let's allow two business days. With today being (insert the day) , if you still haven't received it by (insert day and date) ; please reach back to us and we'll be able to take further action for this order for you. I will leave a note for your convenience as well!
CX WANTS A REPLACEMENT FOR ITEMS 10+ ABOVE
Due to the number of items, I am only able to issue a refund. If you would like we can replace the order by placing a new one and I can send a secure link for the card information. I will be happy to remove the shipping charge and do price adjustment as well!
IF Cx RECEIVED A CANCELATION EMAIL WHILE STILL CONNECTED TO YOU:
I apologized for any confusion. It seems that we need to verify some additional information with you, before we can full process that request. (send the special handling QT)
DELAYED ORDER
I completely understand what you're saying and I apologize you haven't received your shipment confirmation due to heavy volume. We're still processing orders. Once your order ships, you will receive a shipment confirmation with the details of how to track your package. Then you can sign up for text alerts to receive all the status updates.
REPLACEMENT:
(Cx name), I've submitted your request for replacement. Your replacement package will arrive in XX business days. You will receive an email confirmation within the next business days. Here is your order number:
REFUND:
(Cx name), I've submitted your request for refund. Your refund should arrive in 3-5 business days. You will receive an email confirmation within the next business days. Here is your order number:
IF Cx RECEIVED A CANCELATION EMAIL WHILE STILL CONNECTED TO YOU:
I apologized for any confusion. It seems that we need to verify some additional information with you, before we can full process that request. (send the special handling QT)