08/06/2024 COLLECTIONS / PAYMENTS MODULE

COLLECTIONS / PAYMENTS MODULE

1. DISCUSSED THE PAYMENT METHOD USING THE CBO

2. CREDIT CARD & PAYPAL

3. 50 CENTS DEDUCTION AUTO DISCOUNT IF PAYMENT MADE ONLINE BY THE CUSTOMER.

4. NOMINATE A DRIVER

5. 2 METHODS IN TELEPHONE PAYMENTS

• LIVE AGENT
• IVR

1. PAYMENT VIA EMAIL

• C/O JPMORGAN CHASE BANK, N.A P.O. BOX 28148 NEW YORK, N.Y. 10087-8148

1. VIOLATION DETAIL

2. WHILE THE CARD PAYMENT IS ON PROCESS, GRAB THE OPPORTUNITY OF EDUCATING THE CUSTOMER (USE THE STANDARD SPIEL)

3. IVR PAYMENT WITH "IN COLLECTIONS INVOICE" SOMETHIMES WORK BUT NOT IN THE "IN COURT INVOICE"

"READY FOR COURT" IS DIFFERENT FROM "IN COURT"

1. 3 AMEX / 4 VISA / 5 MASTERCARD

2. PAYMENT CONFIRMATION

3. UNAPPLIED PAYMENT

4. COLLECTION STAGE IN "READY FOR COURT" STAGE

5. NCC - NATIONWIDE CREDIT CORPORATION

6. NIXIE - IF THERE IS A FLAG WHEREIN THE ADDRESS IS NOT MATCHING OR CHANGED COLLECTIONS WILL PROCEED TO COLLECTIONS TEAM FOR 6 MONTHS

VIRGINIA-VA / MARYLAND-MD / DC

1. PROGRESSION TO COLLECTIONS

• NIXIE / UNDELIVERABLE ADDRESS - SKIP TRACING CANNOT LOCATE THE CUSTOMER
• FINAL TOLL INVOICE REAMINS UNPAID
• CHECK PAYMENT OF CUSTOMER HAS NO FUND

1. COLLECTION PROCESS

• ADMIN FEE OF $100 PER TRIP + TOLLS / OUTBOUND CALL ATTEMPTS
• IF THE ACCOUNT IS IN NIXIE = ADMIN FEE OF $25 PER TRIP + TOLLS
• NCC DOES A SKIP TRACE WHEN THEY 1ST RECEIVED THE ACCT INFO

1. AFFIDAVITS

• NCC SENDS A REPORT TO TU OF ALL CUST THAT HAVE FILED A VALID AFFIDAVITS
• AS IN OTHER STAGES OF THE ENFOREMENT PROCESS CUST MAY HAVE ALSO FILE AFFID ON NON-LIABILITY WITH NCC

1. TRIPS RETURNED FROM COLLECTIONS

• BANKRUPTCY
• DECEASED
• INCARCERATED

20, IF THE TRIPS DON'T GET PAID IN COLLECTION

• ARE CONSIDERED TO BE "READY FOR COURT"
• THESE TRIPS ARE AUTO RETURNED & WILL SHOW IN "LEGACY SETTLEMENT" TAB