✔ what is ILAC tool?

• the ILAC tool is used to find the information needed to determine which team should handle the case

✔ where can i find it?

• the ILAC tool can be opened in 'paragon or directly from a case by clicking on the 'shipment ID'
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• some of the scenarios are handled by the FBA team, while other scenarios need to be addressed by a 'specialized ILAC team'. this will depend on the following criteria:

✔ shipment eligibility

✔ shipment delivery date

✔ reimbursement amount

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if a reimbursement needs to be processed for shipments which are missing units:

• scroll down to the bottom of the ILAC tool
• click the 'reimbursement' button'
• enter the units that need to be reimbursed
• click on the submit

✔ navigate to the sop: transfer guidelines for inventory lost andon cord (ilac) cases