Wonder 1

Do you guys put MSG in the Food? No, if the customers mention anything about allergies or health related concerns, we need to contact chinese assistant if the MSG button is grayed out.

Modification

No- remove Only- retain Less- reduce Extra- increase With- replace Add- include

"Modification Taste"- modify about the rice, about crispy, spicy, ingredients like oil salt, black pepper, sugar, corn starch- about fried specialties

[] - the bracket means no need to press the action button Default-

*- are the spicy one.

-If the order is lunch and combo it always have "it comes with"

SIDE ORDER CATEGORY

• Fried noodle -Fortune cookies 3 pcs

• Customers can get a fortune cookies every purchase an entree worth $5

• Free fourtune cookies

Egg roll- default is Pork egg roll

cut tip off, cut half & extra crispy, cut to smaller pieces, broccoli soft, broccoli crunchy, cut thin, friend both side, half friend half steam, deep fried, steam, pan fiend, crispy, spicy, well done, sweet, sour, sauce thick, sauce thin, sauce seperate, uncooked, oil, salt, black pepper, sugar, corn starch, no flour/breading, rice spicy, rice dark, sauce on rice, entree over entree, use white rice, use brown rice, lo mein dark. found in TASTE MODIFICATION - customers usually dont want the tip of the chicken wings

ACTION BUTTON ON TASTE SAUCE MODIFICATION ONLY EXTRA AND LESS ARE USEFUL ACTION BUTTON ON THIS NO ADD BUTTON...

EXTRA BUTTON ON SAUCE MODIFICATION IS NOW THE ADD BECUZ THE ORIGINAL ADD BUTTON IS NOT APPLICABLE ON THIS SAUCE MODIFICATION AND THE LESS IS SAME AS BEFORE REDUCE.

Soy sauce- means Rice dark

i want a little spicy- LESS SPICY IN TASTE MODIFICATION i want a little bit more spicy- EXTRA SPICY IN TASTE MODIFICATION

if the order is FRIED RICE- GO TO THE 3RD GROUP OF THE TASTE MODIFICATION

another way to seperate the sauce is to go the taste modification and click the "STEAM" THIS IS ONLY APPLICABLE TO THOSE DISH WHICH SAUTEED DISH...

if the order is FRIED and they want to separate the sauce modify the taste modification into "SAUCE SEPARATE" but the order is SAUTEED and they want to separate the sauce click "STEAM" in the taste modification.

If they want the

SAUCE MODIFICATION

THE ACTION BUTTON -The ADD button is not allowed in the SAUCE MODIFICATION.

• Is not allowed to add another sauce because it has already a sauce

if the sauce is on the side all you need to do is to click the no button in sauce modification and click the particular sauce of the order entree.

click the ONLY ACTION BUTTON if its sauce pack which is located in the sauce modification 3rd group.

Singapore Mei fun is cooked with curry sauce

sauce no number- if the customers wants to put the sauce on the dish sauce 1- if the customers wants to put the sauce on the meat sauce 2- if the customerrs wants to put sauce on the rice

if they order sauce pack like a minimum 10 sauce pack OR MORE, we charge them $0.10

ONLY and EXTRA are the useful botton in SAUCE MODIFICATION

Modification is when the customer wants

IF THE CUSTOMERS WANTS TO MODIFY ABOUT THE SAUCE...

SAUCE MODIFICATION ONLY USEFUL FOR THE DISHES DONT HAVE THE SAUCE ON THE SIDE BUT THE DISH THAT HAVE THE SAUCE ON THE SIDE USE THE SAUCE CATEGORY..

VEGETABLE MODIFICATION

GROUP1 -FREE GROUP 2 - $1

ENTREE- MEANS THE DISH IT COMES ON THE RICE

DISH WITH RICE LIKE CHICKEN FRIED RICE, IF THEY DONT WANT THE VEGETABLE ON THAT DISH IN VEGETABLE MODIFICATION CLICK THE NO VEG ON RICE

DISH THAT THE RICE SUBTITION IS CLICKABLE IF THEY DONT NEED TO INCLUDE THE VENGETABLE ON THE DISH SIMPLY CLICK THE "NO VEG. ON ENTREE"

IF THE DISH NOT COMES WITH RICE LIKE CHICKEN LO MEIN AND IF THEY DONT WANT THE VEGETABLE ON THAT DISH SIMPLY CLICK "NO VEGETABLE"

IF ITS EGG FOO YOUNG, IF THEY DONT NEED VEG. ON THAT DISH SIMPLY CLICK THE VEG. MODIFICATION AND CLICK THE [NO VEG ON EGG FOO YOUNG] THEY CHARGE FOR THE NO VEG ON EGG FOO YOUNG ITS BECOZ THE PREPATION ON CREATING THE DISH IS THAT THEY INPUT ON IT

USEFUL TOFU MODIFICATION LOCATED ON THE VEGETABLE MODIF.

IS FRIED TOFU EITHER ITS LESS(REDUCE) OR EXTRA(ADD)

IF THE CUSTOMER ORDER CHICKEN BROCCOLI, NO VEGETABLE ALL YOU NEED TO DO IS TO INPUT ALWAYS (SLICED CHICKEN W. BROWN SAUCE)

GEN TSO, ORANGE AND SESAME ARE DARK MEAT

WINGS AND BREAST ARE WHITE MEAT

IF THE CUSTOMER SAID NO SHRIMP MATIC NO SHRIMP

TO THOSE DISH HAS COMES WITH BABY SHRIMP ADD BABY SHRIMP EXTRA BABY SHRIMP

TO THOSE DISH HAS COMES WITH JUMBO SHRIMP ADD JUMBO SHIRMP EXTRA JUMBO SHRIMP

ADD WHOLE WING IF THEY ORDER MORE 4 PCS OF CHICKEN WINGS OR 4PCS

LESS WHOLE WING IF THEY ORDER LESSER FOR 4 PCS OF CHICKEN WINGS

SMALL WINGS- ARE MORE TASTIER LARGE WINGS- ARE A LOT OF MEAT ON IT

WE CAN ONLY INPUT WONTON MODIFICATION LOCATED ON THE MEAT MODIFICATION ON THE SOUP ONLY

IF THE RESTAURANT DONT HAVE AN ICE TELL THE CUSTOMERS THAT JUST TO INFORM YOU THAT OUR CAN DRINKS ARE ALL CHILLED

TOFU, SOFT TOFU, FRIEND TOFU, CASHEW, PEANUT IS LOCATED ON THE VEGETABLE MODIFICATION

MEAT MODIFICATION- LOCATED ALL THE CHICKEN SLICE, USE WHITE CHICKEN, NO BABY SHRIMP WITH JUMBO SHRIMP, CREAB MEAT, SEAFOOD, ALL MEATS, HAM, SCALLOP, BEEF, SHRIMP, BABY SHRIMP, JUMBO SHRIMP, ROAST PORK, PORK, ADD WHOLE WING, LESS WHOLE WING, BONE, BIG WING, SMALL WING, EGG, WONTON ADD EFY PATTY AND FISH

OTHER MODIFICATION- LOCATED ALL THE SOUP, RICE, NOODLE, NO FRIED NOODLE, LO MEIN NOODLE, MER FUN NOODLE, FORTUNE COOKIES, PLATE, CHPSTICK, FORK, SPOON, NAPKIN, STRAW, CUP, UTENSIL, HOLE ON CONTAINER , USE PARTY TRAY, USE PLASTIC BOX, USE WIRE HANDLE PAPER BOX, LABEL IT, PRICE DIFFERENCE, USE FOAM BOX, OWE ITEM, PACK TOGEHER, PACK IN SEPERATE BAGS.

1. 1 L Sesame Chicken $6.50 (CORRECT) 1 w. White Rice $0.00 1 w. Pepsi $0.00 1 L Boneless Spare Ribs w/ Lunch $6.50 1 w. Pork Fried Rice $0.00 1 NO Bean Sprout $0.00 1 EXTRA Onion $0.00 1 w. Pepsi $0.00 Qty Size Order Description 1 L Sesame Chicken 1 w. White Rice 1 w. Pepsi 1 L Boneless Spare Ribs|Lunch 1 w. Pork Fried Rice 1 NO Bean Sprout 1 EXTRA Onion 1 w. Pepsi 2

2. 1 L Beef w. Broccoli 1 w. Egg Roll 1 L Boneless Spare Ribs|Lunch 1 w. Egg Roll 1 L Sweet & Sour Chicken 1 w. Sprite 1 Fortune Cookies(3) 1 EXTRA Duck Sauce Pack 1 EXTRA Hot Sauce Pack Qty Size Order Description 1 L Beef w. Broccoli 1 w. Egg Roll 1 L Boneless Spare Ribs|Lunch 1 w. Egg Roll 1 L Sweet & Sour Chicken 1 w. Sprite 1 Fortune Cookies(3) 1 EXTRA Hot Sauce Pack 1 EXTRA Duck Sauce Pack

3. 1 L Beef w. Broccoli 1 w. White Rice 1 w. Pepsi 1 L Chicken w. Broccoli 1 w. White Rice 1 w. Pepsi

4. 1 L Shrimp w. Broccoli ( YUNG SAKIN MISS IS THAT AFTER I REVIEW MY ORDER DISCRIPTION I HAVENT SEND IT MISS. MY BAD MISS. 1 w. Pork Fried Rice 1 NO Veg On Rice 1 w. Ginger Ale 1 L Boneless Spare Ribs|Lunch 1 Top w. BBQ Sauce 1 w. Plain Fried Rice 1 w. Ginger Ale Qty Size Order Description 1 L Shrimp w. Broccoli 1 NO Veg On Rice 1 w. Ginger Ale 1 L Boneless Spare Ribs|Lunch 1 Top w. BBQ Sauce 1 1 w. Plain Fried Rice 1 w. Ginger Ale Qty Size Order Description 1 L Shrimp w. Broccoli 1 w. Pork Fried Rice 1 NO Veg On Rice 1 w. Ginger Ale 1 L Boneless Spare Ribs|Lunch 1 Top w. BBQ Sauce 1 1 w. Plain Fried Rice 1 w. Ginger Ale Qty Size Order Description 1 L Shrimp w. Broccoli 1 NO Veg On Rice 1 w. Ginger Ale 1 L Boneless Spare Ribs|Lunch 1 Top w. BBQ Sauce 1 w. Plain Fried Rice 1 w. Ginger Ale

5. CORRECT

6. CORRECT

7. 1 C Boneless Spare Ribs|Combo 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice 1 C Boneless Spare Ribs|Combo 1 w. Pork Fried Rice 1 NO Onion Qty Size Order Description 1 C Boneless Spare Ribs|Combo 1 C Boneless Spare Ribs|Combo 1 w. Pork Fried Rice 1 NO Onion 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice

8.1 C Sesame Chicken 1 w. White Rice 1 Homemade Ice Tea

1. 1 C Roast Pork Egg Foo Young 1 NO Bean Sprout 1 w. Pork Fried Rice 1 NO Bean Sprout

2. CORRECT

11.1 L Shrimp Lo Mein 1 w. Pepsi 1 L Beef Lo Mein 1 w. Pepsi

1. CORRECT

2. 1 C Chicken w. Broccoli 1 Rice Spicy 1 EXTRA Duck Sauce Pack 1 EXTRA Mustard Sauce Pack* 1 EXTRA Hot Sauce Pack Qty Size Order Description 1 C Chicken w. Broccoli 1 w. Pork Fried Rice 1 Rice Spicy 1 EXTRA Duck Sauce Pack 1 EXTRA Mustard Sauce Pack* 1 EXTRA Hot Sauce Pack

3. CORRECT

4. 1 L Boneless Spare Ribs|Lunch 1 w. Pepsi 1 Pt Wonton Soup

GET THE ST ADDRESS ASK THE CITY HOUSE OR APARTMENT CHECK IF WE CAN DELIVER LIKE MILES (LOCATED ON THE STORY GUIDE)

FOR THE BUSINESSES ASK FOR THE NAME AND PHONE NUMBER

IN HOSPITAL NAME, DIRECT NUMBER OR EXTENSION AND LOCATION

Not all restaurants can do delivery True

You only see one address in the POS. What do you do? Confirm the address by reading back to the customer and click on it

You see multiple addresses in the POS. What do you do? Ask for the complete address, then click it on the list

I don’t see any address in the POS. take the complte address

What is the first step on taking the address? Get the street address

What is the last step on taking the address? Check Distance if we can deliver

what additional information must be asked when delivering to an office address? (Select all that apply) AName

What additional information must be asked when delivering to hospital? (Select all that apply) AName Location: Lobby or ER Direct phone number or Extension #

What additional information must be asked when delivering to a university? (Select all that apply) ALocation: Hall or Section Phone number name

What does the abbreviation CT in street address mean? Court

They can pay the order into cash or credit card... if the credit card is grayed out and the customer wants to pay it using credit card. we need to say. actually our restaurant cant pay through credit card right now, u can pay it cash instead.

credit card types flat card scratchable card

minimum of the grand total before we charge on the cc

automatic charge

Amex ( bank)

please show your card number and ID to the driver

the driver has the mobile swipe you can pay it thourgh the driver just show your credit card

just follow the card intruction if it shown the intruction on the credit card

if we dont see the internal card in the credit card... so it means external card

getting cc number card number- no need to repeat exp date- must repeat back to the customers cvc code- must repeat back to customers billing zip code- ask the customer billing zip code for your credit card? must repeat back to customers afterwards

"let me get your credit card"

internal cc proccessing!- internal processing means the card is charged moment we press send

because of this, you might receive credit card erroes when sending orders

we need to send the ticket when it comes to the internal cc proccessing.

What does "Min $15" means? Minimum $15 GRAND total for card payment

How do you charge the $0.75 CC Fee? It's automatic, no need to do anything

Amex is a bank

What must you say to a customer when you see the picture below? Please show your card and ID to the driver, can I get your card number?

What must you say to a customer when you see the picture below? Tell the customer "The driver has a mobile swipe, just show him the card when he arrives." >>> No need to ask for the number>>> Side Order Category >>> Pay Card

What must we do before we take the card number? Follow the instructions (e.g. Show Card and ID, Minimum)

Can a customer pay over the phone with card for Pick-up orders? Only when you DON'T see the note "Card must be swiped in the store on Pick-up orders"

How do you input tips for card payment? Credit Card >>> Enter the tip amount in the Tip Box

What must you do when the instruction says "Internal Card Processing"? Send the order before letting go of the customer

What must you do everytime you ask for Expiry Date, CVC, and Billing ZIP Code? Repeat details to the customer.

What would you say to a customer when he or she is asking for a coupon which they are not qualified for? I'm Sorry, you must order $xx.xx or more to get this Coupon

What are some common coupon restrictions? (Select all that apply) Lunch not includedBOne coupon per orderCDrink not included

What would you do if you see the reminder "This order qualifies for a $x.xx coupon!"? Just click on the popular coupon, no need to mention anything

How do you say $32.69?

Estimated delivery time is blocked. What do you do? Do no mention the estimated delivery time unless the customer asked

If the estimated time is "Blank", where can you go to check on how long the order will take if the customer asks? The study guide, just click it and scroll down.

it says "Are you paying cash?" What do you do? Ask the customer if they are paying cash for the order if they have not told you yet.

Which of the following closing scripts is suggested? Thank you. Have a good one!

Which part of the POS should you refer to in order to see if the customer met the delivery minimum? Study Guide

Where can you see POS instructions on ending the call? (Select all that apply)-under the total and delivery time and pop ups.

DISPUTE OF ATTENDANCE

https://docs.google.com/forms/d/e/1FAIpQLSfFIhgVMwWA5GL6VYBIN3kvvHbfBy60c-807L7m2tiL-N0lnA/viewform

schedule is incorrect on our PO. i wasnt late

NH Classroom Training. Schedule is incorrect on our POS. I wasn't late on (date that need to dispute)

The schedule is incorrect on our POS, it should 1:00PM-10:00 PM. I was'nt late nor absent in January 11, 2023

Username: dgt_training@wondersco.com Password: wonders.corp

Customers who placed Pickup orders cannot ADD to the order after 5 minutes. false

If a customer previously pays with card, and calls back to add an Egg Roll with cash, how would you do this? Modify order >>> Credit Card >>> Click on "Add on pay Cash" >>> Send

If a customer previously pays with card, and calls back to add an Egg Roll on the same card, how would you do this? Modify order >>> Credit Card >>> Click on "Add on pay Card" >>> Send

What is the first thing you should do for call back customers asking about their order status? Check what time did the customer placed the order

For rush order, what do you say to the customer when 1st or 2nd instance that it's past the delivery time frame? Driver is on his way

When do you use the Rush button? When a customer calls to find out where their order is, and it's past the delivery time frame

What would you do for complaint calls for orders that were placed INSIDE the restaurant?

What do you say when the customer who placed the order on the phone calls back and complains and you see the ticket on the POS?

Hi, I just placed an order online, I want to add something..." What should you do? Select Pick-up >> Side Order category >> Click Online Order >> Choose the website >> Read the script >> Send

(Name of the restaurant) how can i help you?

Is this is for pick up or delivery?

what can i get for you?

name of the dish (probing questions)?

hang on a second, let me write that down

anything else, got it, okay

Your total is $( ) ready in ( )min, Thank You, have a good one, bye!

script let me check with the chef

let me check the fridge

let me put my manager on the phone

let me ask my friend something for a help okay?

f3( find search)

THIS IS FOR ASKING HELP ON THE CA( CHINESE ASSISTANT)

Avoid saying -What should i do -Can i do this -How can i do -I'd like to ask a question -Can you tell me what

what to say?

I've saved the ticket for phone number ending in 1234

for confidential notes!!

if the cx insist say, My boss told

check noted in beginning of the call

delete conf notes about owed items after customer claim it

save to send orders. delete order remarks that give intructions(get cc infor, etc) before sending

not allowed to send english remarks(CH order remark) put a remarks (EN)

the only one can put cofidential notes are manager, ca etc,

TRANSFERS

manager transfer are usually for complaints

when customer prefers to talk in spanish say let me get my firned who speaks spanish, one second..

when a customer prefers to talk in chinese say, let me get the boss one second.

when customer wamt partychoose

FOR ALL COMPLAINT will be showed in the study guide we will transfer the calls to restaurant if we not we can transfer it to our manager

check if we can see the ticket

if yes click the

Tray- can be container or refer as a big container, Do you want a quart or party platter..

Switchboard- if the are from the office or company we need to get there direct phone number

you seem to have an old menu ill send you a new copy okay?

our food supplier is also increases their things that is also why we also

i can give you an itemizez receipt?

we dont see any ticket on the pos(restaurant order button, online order button, walk in order button|)

all fried food if the cx wants to make the friend dish welldone GO TO THE TASTE MODIFICATION AND CLICK EXTRA CRISPY

mild spicy- go to the taste modification NO SPICY

A customer told you that he left his umbrella in the store. What should you do? Side Order >> Lost Item >> Select Item that best fits >> Send as Pickup

What's the shortcut key for "Find" function in the POS? CTRL + F or F3

Customer is looking for Michelle. What do you do? Tell the customer "Michelle is not in the store, my name is XYZ, how may I help you today?"

Customer decides not to continue placing the order due to long delivery time. What do you do? Offer shorter delivery time by asking expected arrival time from the customer

Customer wants to do some dine-in reservations. What do you do? Side Order Category >> Reservation Dine In>> follow instructions

What is the "Split Order" option used for? (Select all that apply)

When should you use the Transfer button? (Select all that apply)

Can I have Chicken Garlic Sauce mild? Mild is also known as ______. Not Spicy

What would you do when you receive a Spanish/Chinese speaking customer? Transfer to Chinese/Spanish >>> select SP/CH button >>> save the order

What should you do if a customer wants the dish #18 on the menu? Ask for the name of the dish to make sure that we are looking at the same menu (While looking at the Menu from the POS button at top right).

PROBING QUESTION Need to give two option of dish make sure that the dish is also related to the order of the CX

EFFECTIVE STALLING one sec, hang on, let me right that down...

Im

chow har kew- shrimp Bluntville-cigarittes Venmo- like a gcash

customers in a hurry

ask the customer to slow down if it is getting too fast

sorry that was too fast for me. can you say it slowly

stall. confirm & click

CUSTOMERS WITH A HEAVY ACCENT

can you speak slowly please? Is this something you've ordered before check the more page for sounds like after 2 attempts to capture the order, get SME order help.

"Let me check the menu" "Let me get it to our fridge" "Sorry that was to fast for me could repeat that once again in a slower manner please"

is it for pick or delivery

address please?

for which address?

CUSTOMER IN A NOISY ENVIRONMENT

Im sorry the background noise is too loud.Can u move somewhere quiet?

Im sorry, i can barely hear you. Could you please talk closer to the phone?

no vegs on rice if they want to order plain like house fried rice make it plain so house fried rice no veg on rice

Brussel sprouts= bean sprouts

chow gai kew- chicken chow har kew- seafood

for Chicken if they say well done do extra crispy

batttered fried dish extra crispy=well done

im sorry, we only do pick orders would you like to pick order instead

Grilled Spare ribs if the customer wants it to be extra crispy modify it into well done. If iits fried spare ribs modify it into extra crispy

1. 1 Pt Shrimp w. Broccoli 1 Chicken Wing(4)|White Rice 1 [Less Whole Wing]

2. 1 Boneless Chicken|F.F. 1 Top BBQ Ketchup Hot Sc 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice

3. 1 Qt Shrimp Lo Mein 1 NO Vegetable 2 Pork Egg Roll

4. 2 Pt Chicken Noodle Soup 2 NO Green Pepper

5. 1 Pt General Tso Chicken* 1 w. Plain Fried Rice 1 ADD Egg

7. 1 Chicken Wing(4)|Pork Fried Rice 1 EXTRA Top w. BBQ Sauce 1 1 Pt French Fries 1 EXTRA Top w. BBQ Sauce 2 Pork Egg Roll

8. 1 Pt Sesame Chicken 1 NO Broccoli 1 w. House Fried Rice 1 ONLY Onion 1 Homemade Ice Tea

9. 1 Pt Sesame Chicken 1 NO Veg On Entree 1 Crab Rangoon(8)

14.1 Pt Chicken w. Broccoli 1 w. Pork Fried Rice (sp) 1 Sprite 2 Single Chicken Wing

1. 1 Spare Rib Tips(Short Bone)|Tostones 1 LESS Top w. BBQ Sauce 1 1 Pt Mongolian Beef* 1 NO Onion 1 NO Scallion 1 LESS Spicy* 1 [Sauce on Rice] 2 Homemade Ice Tea

For the apartment ask the unit number or apartment number

if the geofence is green so its deliverable and a has dropdown in the street address its deliverable

1. 1 Chicken Wing(4)|White Rice 1 [Cut Half & Extra Crispy] 1 Qt Roast Pork Fried Rice 1 NO Onion 1 ADD Scallion 1 Chicken Wing(4)|Plain 1 [Cut Half & Extra Crispy] 1 Fried Jumbo Shrimp(5)|Plain

2. dili saktu

3. saktu

5.saktu

6.1 Chicken Wing(4)|Pork Fried Rice 1 EXTRA Crispy 1 1 EXTRA Well Done 2 1 NO Veg On Rice 1 EXTRA Rice Spicy 1 Pork Egg Roll

7.saktu

1. 2 Boneless Spare Ribs|F.F. 2 EXTRA Crispy 2 2 Fried Crab Stick(4)|Plain 1 Chicken Gizzard|Plain 1 Qt Beef Lo Mein 1 Wings w. Garlic Sauce*(8)|Plain 1 Tostones 1 Pt Mixed Veg Seafood Soup 1 Free 2L Sprite

2. saktu

10.1 Chicken Wing(4)|House Special Fried Rice 2 [Add Whole Wing] 1 [Cut Half & Extra Crispy] 1 NO Shrimp 2 Pork Egg Roll 1 Pepsi (2L)

1. 1 Chicken Wing(4)|Veg Fried Rice 1 Chicken Wing(4)|Plain Fried Rice 1 Chicken Wing(4)|Pork Fried Rice 1 ONLY Onion 2 Maduro 1 Qt Plain Fried Rice

2. 1 Pt Boneless Spare Ribs|Small 1 Pt French Fries 1 EXTRA Top BBQ Ketchup Hot Sc

3. 2 Chicken Wing(4)|Pork Fried Rice 1 Fried Baby Shrimp(18)|Plain

14.saktu

1. saktu

2. 1 Spare Rib Tips(Short Bone)|Pork Fried Rice 1 NO Veg On Rice 1 LESS Top w. BBQ Sauce 1 1 Pt Beef w. Broccoli 1 [Sauce on Rice] 2 Homemade Ice Tea

3. 1 Pork Chop(2)|Veg Fried Rice 1 LESS Crispy 1 Pork Chop(2)|F.F. 1 LESS Crispy 1 1 #2 Hot Oil*

4. saktu

5. 1 Chicken Wing(4)|Pork Fried Rice 1 Cut Half 1 NO Veg On Rice 1 Pt Chicken w. Broccoli

6. 1 1/2 Chicken|Tostones 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice 1 EXTRA Crispy 1 EXTRA Well Done 2 1 Homemade Ice Tea 1 EXTRA Duck Sauce Pack

7. 1 Chicken Wing(4)|Tostones 1 Top w. Ketchup 2 1 Pt French Fries 1 EXTRA Top w. Ketchup

8. 1 Pt Chicken w. Mix Vegetables 1 w. Vegetable Fried Rice 1 Pork Chop(2)|Pork Fried Rice 1 LESS Crispy 1 Pt Spare Rib Tips(Short Bone)|Small 1 LESS Well Done

9. 1 Pt Chicken w. Broccoli 1 w. F.F 1 Top w. Ketchup 2 2 Pork Egg Roll 1 Coke

10. 1 Boneless Spare Ribs|House Special Fried Rice 1 Top w. BBQ Sauce 1

11. 1 1/2 Chicken|Shrimp Lo Mein 1 NO Vegetable 1 EXTRA Top w. Hot Sauce 1 1 Ginger Ale (2L)

12. 1 Chicken Wing(4)|F.F. 1 Top w. BBQ Sauce 1 Top w. Hot Sauce 1 Chicken Wing(4)|Tostones 1 EXTRA Crispy 1 Pepsi (2L) 1 EXTRA Hot Sauce Pack 1 EXTRA Duck Sauce Pack 1 EXTRA Soy Sauce Pack 1 #2 Fresh Garlic

13. saktu

14. saktu

15. 1 Chicken Wing(4)|Pork Fried Rice 1 ONLY Scallion 1 ADD Egg 1 Top w. BBQ Sauce 1 1 Chicken Wing(4)|Pork Fried Rice 1 Cut Half 1 NO Veg On Rice 2 Sprite

16. 2 Chicken Wing(4)|Beef Lo Mein 1 Pt Spare Rib (Long Bone)|Small

18. 2 Pt French Fries 2 EXTRA Top w. BBQ Sauce 2 EXTRA Top w. Ketchup 1 1/2 Chicken|Tostones 1 Top w. BBQ Sauce 2 1 Top w. Ketchup 2 2 Tostones 2 Top w. BBQ Sauce 2 Top w. Ketchup 2 Ginger Ale 1 Sprite 1 EXTRA Hot Sauce Pack

3.1 1/2 Chicken|Fried Rice 1 ADD Scallion 1 ADD Egg 1 EXTRA Top w. BBQ Sauce 1 1 EXTRA Top w. Ketchup 1 1 1/2 Chicken|Fried Rice 1 ADD Scallion 1 LESS Top w. BBQ Sauce 2 1 Pt French Fries 1 Top w. BBQ Sauce 1 Top w. Ketchup 1 Tostones 1 Top BBQ Ketchup Hot Sc 2 Ginger Ale

1. 1 Chicken Wing(4)|F.F. 1 Cut Half 1 Top w. Ketchup 1 Top w. BBQ Sauce 1 Homemade Ice Tea 1 Tostones 1 Pt Broccoli w. Garlic Sauce* 1 w. Tostones

2. saktu

6.1 Chicken Wing(4)|F.F. 2 [Add Whole Wing] 1 [Cut Half & Extra Crispy] 1 EXTRA Crispy 2 1 Top w. BBQ Sauce 2 1 Top w. Ketchup 2

1. 1 Boneless Spare Ribs|Pork Fried Rice 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice 1 Chicken Wing(4)|Pork Fried Rice 1 NO Veg On Rice 1 Top w. Hot Sauce 1 Top w. Ketchup 1 Pt Sweet & Sour Chicken 1 w. Pork Fried Rice 1 NO Veg On Rice 1 Ginger Ale (2L)

3. 1 Chicken Wing(4)|Plain Lo Mein 1 Boneless Spare Ribs|F.F. 1 Boneless Spare Ribs|Pork Fried Rice 1 Cheese Stick (10) 1 Qt Shrimp w. Broccoli In Garlic Sauce* 1 Free 2L Pepsi 1 Extra Menu

4. 2 Chicken Wing(4)|Plain 2 [Cut Half & Extra Crispy]

5. 1 Chicken Wing(4)|Pork Fried Rice 1 Chicken Wing(4)|F.F. 1 [Add Whole Wing] 1 Top w. Ketchup 1 Top w. BBQ Sauce 1 Sprite 2 Ice Tea 1 Homemade Ice Tea

6. 1 C Shrimp w. Broccoli 1 w. Shrimp Fried Rice 1 ONLY Bean Sprout 2 Single Chicken Wing 2 [Cut Half & Extra Crispy] 1 Hawaiian Punch

7. saktu

8. 1 Qt Shrimp w. Broccoli In Garlic Sauce* 1 Pt D3. Steam Vegetable Delight 1 WITH Garlic Sauce* 1 No Rice 1 Homemade Ice Tea

9. 1 Pt Chicken w. Broccoli 1 EXTRA Broccoli Soft 1 w. White Rice (sp) 1 Boneless Chicken|Plain 1 Pepsi 1 Diet Pepsi

10. 1 C Bean Curd w. Broccoli in Garlic Sauce* 1 w. Chicken Fried Rice 1 Pt Chicken w. Broccoli In Garlic Sauce* 1 Steam Pork Dumpling (8)

11. 1 L Chicken w. Broccoli 1 EXTRA Veg On Rice 1 w. Pepsi 1 Chicken Chunks|Tostones 1 Top w. Hot Sauce 1 1 Top w. Ketchup 1 1 #8 Garlic Sauce* 1 Pork Egg Roll

12. 1 C Bean Curd w. Mixed Vegs 1 w. Vegetable Fried Rice 1 NO Onion 1 w. Egg Drop Soup 1 Change for $100

13. 1 Qt Chicken Lo Mein 1 Chicken Wing(4)|Pork Fried Rice 1 Chicken Wing(4)|Plain Fried Rice 1 Pt Plain Broccoli 1 Pt Chicken w. Broccoli In Garlic Sauce* 1 Free Qt Homemade Ice Tea($25)

14. 1 Pt Broccoli w. Garlic Sauce* 1 w. Plain Fried Rice 1 ADD Egg 1 ADD Onion 1 Chicken Wing(4)|F.F. 1 EXTRA Crispy 1

15. 1 Pt Shrimp w. Broccoli 4 EXTRA Jumbo Shrimp 1 w. Pork Fried Rice 1 Dr. Pepper

16. 1 Chicken Wing(4)|White Rice 1 [Cut Half & Extra Crispy] 2 Pt Pepper Steak w. Onion 2 NO Onion 2 LESS Green Pepper 2 w. F.F 1 Fantail Shrimp (1)

18. 1 Pt House Special Fried Rice 1 Well Done 2 Single Chicken Wing 2 EXTRA Crispy 2 Top w. Ketchup 2 EXTRA Top w. Hot Sauce

19. 1 Chicken Wing(4)|Veg Fried Rice 1 EXTRA Crispy 1 NO Mushroom 1 NO Onion 1 Shrimp Egg Roll 1 Pepsi

20. 1 Pt Beef Fried Rice 1 ADD Egg 1 Tostones 1 EXTRA Hot Sauce Pack 1 EXTRA Ketchup Pack

21. 2 Chicken Wing(4)|Plain 2 Cut Half 2 Pt Singapore Mei Fun* 2 [Use Plastic Box]

22. 1 Pt Chicken w. Broccoli 1 Top w. BBQ Sauce 1 Top w. Hot Sauce 1 w. Shrimp Fried Rice 1 Top w. BBQ Sauce 1 Top w. Hot Sauce 2 Pork Egg Roll

23. 1 Pt D1. Steam Chicken w. Broccoli 1 WITH Garlic Sauce* 1 Pork Egg Roll 1 EXTRA Soy Sauce Pack 1 EXTRA Duck Sauce Pack

24. 1 Pt Beef w. Oyster Sauce 1 Coke 1 Pt French Fries 1 EXTRA Crispy 1 Top w. Ketchup 1 Homemade Ice Tea 1 Pork Egg Roll

25. dle saktu

26. 1 Pt Shrimp w. Broccoli 1 NO Jumbo Shrimp 1 WITH Baby Shrimp 1 Broccoli Soft 1 w. Shrimp Fried Rice 1 NO Veg On Rice 1 [Entree Over Rice] 1 Ginger Ale

27. 1 C General Tso Chicken* 1 w. Pork Fried Rice 1 ONLY Bean Sprout 1 Qt Roast Pork Fried Rice 2 Crab Rangoon(8) 2 NO Sauce

MAY FLOWER (R82663)= system issue

https://docs.google.com/spreadsheets/d/1DvFd0a-HgxZGsKa1xfDIXPw9Jv3KzRk2vViyorxwOz8/edit#gid=976628414

WEEK 1 TIER RESTO https://docs.google.com/spreadsheets/d/1rqEXwKgL475WC7bX4CSMSWNEfQHqyO_pKYHV0lpYIZ0/edit#gid=1897987935

What Chicken Wings Combo is available in the Fried Specialties category? (Select all that apply)

Select one or more: AChicken Wings & Lo Mein & Egg RollBChicken Wing & Teriyaki Chicken & Spare RibCChicken Wings & Chicken Sticks

Copy of guide sheets https://docs.google.com/spreadsheets/d/1sO7VIEFvBR4oU_LqDbIqEpRgoiYfO-rAROxM_roAIMk/edit?pli=1#gid=343910471

128 CHINESE RESTAURANT (R81655) 4077239734 1122

PDP CODIKS https://docs.google.com/document/d/1Q7mTOzvhizgUvqsiRoGNRIgxj3d-hSB9YjiW-Vbccb0/edit

GREAT WALL (R81199) 7652387717 ( the customer wants to remove the 1 wonton soup and combo sweat and sour chicken becoz she only have 35$ )

Mistake week 3 The customer ordered Boneless spare ribs with the plain fried rice and BBQ wings with french fries but I input the wrong dish which is french fries top with BBQ sauce only i missed the BBQ wings.

I'm Focusing on the first dish that's why i forgot to verbalize and impediments because i thought the customer only order french fries alone but i found out that it was BBQ wings with French fries.

Action Plan

1. Verbalize Impediments
2. Active listening 3, Be Attentive

we dont have squize bottle we only have sauce packets or container.

Ghost call - once callback lang if ever walay gayawyaw na tawo once ra callback pero ug naay background noice nga tawo twice

HOT PEPPER CX language - AKA "SPICY"

PLAIN FRIED RICE - YELLOW RICE

RED SAUCE- SWEAT and SOUR SAUCE

3 RUSH ORDER AND STILL IT DOESN'T DELIVER IT (CALL CA DIRECTLY)

Mistake week 3 #2 Confirm the order if its steam white rice or steam fried rice

WE CANNOT COOK THE RICE ALL KIND OF RICE WITH A SAUCE OFFER INSTEAD SAUCE CONTAINER ON THE SIDE The customer order Chicken wings with the shrimp fried rice but I input Chicken wings with steamed white rice.

I was sure that was Chicken wings with the steam white rice because i also do Confirm and click that time but i find out that it was Chicken wings with shrimp fried rice.

Action Plan:

1. Don't Assume practice the ask and click method And Provide Two options.
2. Active Listening
3. Be cautious.

Dont assume : Common ask question to your cx

How many orders of each orders?

Which one would like ot extra crispy? Both or just the (name dish)?

With shrimp fried rice or steam rice or pork fried rice?

I dont wanna miss a single order from you sir or maam can u repeat back the order again.

IF THE CX WANTS TO MAKE HERE CHICKEN WINGS OR CHICKEN LESS CRISPY JUST ASK TO THE CUSTOMERS FOR THE WHOLE ORDER OF WINGS LIKE 4pcs, 6pcs, 7pcs, 10pcs, JUST INPUT LESS CRISPY AND CLICK THE QUANTITY ON HOW MANY THEY WANT TO MAKE IT LESS CRISPY

WHEN THE CX WANTS TO DELIVER IT BUT THE LOCATION OF THE CX IT EXCEED THE DELIVERY MILES JUST PUT THE MILES OF THE CX ON THE ORDER REMARK IF SHE INSIST TO DELIVER IT OR THEY DONE IT B4.

WEEK 4 WED 4, 2023

I already done taking the order and i also provided the total and the time frame but she's wondering why so expensive. I do the common spiel so that i can make her understand why the total is that but i wasn't sure of she would continue the order because she suddenly hang up. I call back twice but customer didn't answer so i send the ticket even i was unsure. I supposed to call a CA for that one.

I was unsure if i send it, save it or call a CA its because it was my first time to encounter it and i made a decision on my own that's why i made a mistake.

Action Plan:

1. Seek guidance and help to be guided properly.

Basta credit card payment modify anytime

Schenectady

Basta ang CX specify nga NO(specific meat or vegetable just verify it to the SME or Supervisor) if its possible. Basta NO then input (they want meat or vegetable to be NOT INCLUDED ON THE DISH) to the ticket.

Week 4 Frid 10, 2023 The Customer ordered Chicken Sizzling Soup and specify that he doesn't want any shrimp on it. I supposed to No Shrimp but i just informed the customer that has no shrimp on the dish.

I wasn't able to read the confidential note and just inform the customer that the dish doesn't come any shrimp or seafood. It should be NO shrimp.

Action Plan.

1. Never Assume
2. Follow Customer Request

LESSON SA MISTAKE KAY BASTA MO INGON NGA DLE SIYA GANAHAN UF SPECIFIC NA MEAT OR VEGETABLE ON THE DISH INPUT (NO AND THE CHOICE OF MEAT OR VEGETABLE THEY WANT TO EXCLUDED)

IF NAAY POP EVERY EH CLICK ANG PLAIN FRIED RICE THAT SAYS( THE PLAIN FRIED RICE COMES WITH THE BROCOLI U WANT IT WITH THE BROCOLI ON YOUR RICE OR NOT) IF THEY WANT IT JUST GO TO VEGETABLE MODIFICATION AND click "ADD BROCOLI" IF THEY DONT WANT IT JUST DONT DO ANYTHING.

IF the CX dont wants a vegetable on the rice if its like lunch and combo and the pop up says (CONFIRM: PORK FRIED RICE AND THE CX WANTS NO VEG ON RICE JUST PUT DIRECTLY NO VEG ON RICE NO NEED TO CLICK THE PORK FRIED RICE IF ITS CONFIRM UNLESS IF THEY SPECIFY THAT NO ONION NO BEANS SPROUT THAT WOULD BE THE TIME TO CLICK THE PORK FRIED IF WALA GANA NI ANA RA ANG CX NA WALAY VEGETABLE NO VEGETABLE DRIKTA)

YOU CAN DO ACTION BUTTON:

(NO AND THE THEIR CHOICE OF MEAT OR VEGETABLE TO EXCLUDED IF IT COMES TO THE DISH AND ITS SAYS THEIR IN THE CONFI NOTE PERO WALA RAS CONFI NOTE AND WALA PD SA DISH EVEN THOUGH NI INGON NA SILI DLE SILA GANAHAN ANI NGA VEGETABLE OR MEAT NO NEED TO PUT THAT IN THE TICKET

"NO NEED TO INFORM THE CHARGE OF THE ADDED MEAT OR VEGETABLE UNLESS IT HAS A POP SAYS NEED TO INFORM THE CONFIRM FOR THE EXTRA CHARGE"

should have offered to do the callback instead. I Did not offer two callback because

IF CX WANTS ONION FRIED RICE BUT IN THE RICE CATEGORY OR IN RICE SUBTITION DOENST HAVE THE ONION FRIED RICE JUST DO FRIED RICE AND GO TO VEGETABLE ANG "CLICK ONLY ONION" UNDERNEATH IN THE FRIED RICE

------------------------------------------------------------------------------------------------------TIER 2

APT (Apt # or Unit #)

Corporate Buildings

name phone number or Extension number

GIve two first city

if one city only no need to mention

we can get the ZIP CODE OF THE CITY or the name of the CITY

the point A is the restaurant _ the point B is the location of the CX

if not deliverable and CX is insisting they want to deliver just call CA and inform the CA that the CX is insisting to make deliver even though their address is exceed the delivery

Condominium is APARTMENT need to get the UNIT #

The driver went home already

Im just new in this area

Trailer park- ASK THE LOT NUMBER OR HOUSE NUMBER

ANONYMOUS CALL GHOST CALL OF THE ANONYMOUS CALL (IM SORRY I cannot hear anyone and I cant take order from a blocked number please call us back) Audio/System Issue - NCID

(SAVE DISPOSITION) AUDIO SYSTEM NCID (SAVE OTHER IF SEE ANONYMOUS CALL (OTHER AS ANONYMOUS CALL)

(WE can modify the address Anytime)

WE DONT DELIVER TO INTERSECTIONS OR CORNERS IF THERE IS AVENUE AND STREET WE DONT DELIVER ON THAT OFFER PICK UP INSTEAD.

ASK FOR FORMAL ADDRESS

IF ITS TRANSFER TO CHINESE DONT CALL "CA" GO TO TRANSFER BUTTON IN THEN GO TO CHINESE and SAVE IT TO TRANSFER-manager and bluh bluh

SAVE DISPOSITION CBNA/CBVM- Ongoing with another agent CBNA/CBVM- CB twice the cx but no answer CBNA/CBVM- Unconfirmed order, if cx cb please confirm if they wanna continue the order. CBNA/CBVM- Ghost call CBNA/CBVM- Cb twice cx no answer, if cx CB please confirm if they wanna still continue the order. Transfer - Manager-Complaint Other- Looped call Audio/System Issue - POS froze ask help from supervisor to cb cx Other - Restaurant took over Other- Abandoned Other- Ongoing with another agent

Tier 2 Other- No anonymous call Audio/System Issue - NCID Other - Anonymous caller ( No number tapos hung up)

I forgot to ask about the phone number of the customer.

It was my first time to do it and i forgot to ask the phone number because i was focusing on taking the orders right.

Action Plan:

1. First thing to do when i encountered new customer, I should focus on the Phone number.

(Area code) phone number.

R81759

if nangita ug owner dayun murag inquire to be partnership on the resto just click SIDE ORDER and click LOOKING ON THE OWNER and click OTHER

if ang grand total kulangan ug like cents just make it work put how much cents would work para maka meet sa delivery minimum

if the CX delivery distance is beyond the said delivery MILES SA STUDY GUIDE EVEN IT HAS LIKE OVER- TELL CX ITS TOO FAR FOR US TO DELIVER WOULD U LIKE TO DO PICK UP INSTEAD.

(MISTAKE) "IF call back niya walay ticket mo speil where did u place the order over the phone or online if its over the phone tapos even though u ask about the number thatt they used by placing the order but THE CX DONT GIVE THEIR PHONE NUMBER KANA PANGAYU SA ADDRESS UG TIME THEY PLACED THE ORDER MORE AND GO DELIVERY BULUNGA ANG TICKET TAPOS UG MA MODIFY PA OR DLE IT DEPENDS EH CHECK SA JUD

• IF CX WANTS TO TALK TO SOMEONE ELSE JUST MERGE THE CALL TO SME.

PDP https://docs.google.com/spreadsheets/d/1m8qJGBFSd3-qSkaW7Wlw1U-CIncRKs6Sj1s6Hp4ufl4/edit#gid=1177016601

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Address Training Step1: Get the mailing the address (by digits) Bldg #/ street name, Suffix,

Step 2: Click the Delivery botton First! Ask the Cities? Ask what are the Zip Code? Please always select what is provided on the drop down If we don't have delivery offer to pick-up instead or order thru Ubereats or Doordash instead if avail.

Step 3: Ask if House or Apt: Apt: ask apt no? Or what your Unit no.? Always ask to options in the drop down.

BiZ: Name and Phone no: if the address showed in the map its deliverable but if its not put the Add of business and check map copy the add in the Geofence. And check of its deliverable Some cases - The business is not on the Drop-down list but if it is within the Delivery range, it's okay to send the order

University: Hall and Sec/ Name and Phone no: Biz-Hotel : Direct Phone no: Room no: BiZ-Hospital: Name/ Direct Phone no: Ext no: (put in the name box next to Name of the Cust) (Name of the Biz put in Apt / House Box) You should put the name of the business (Required) Hospital -ask Lobby or ER? You Have to Read the Address in the gogle Map check if its deliverable check the Miles and Spelling !! Compare the Mile beside the City & Map should be the same. Be careful what you click. Step 4: Check the Text above Make sure to check and read it to the customer and check the spelling( Copy Paste it) Im looking in the Geomap is this the same Address? Step 5: Check if inside the Geofence Can you repeat the address? Provide no. to confirm? Can you spell it out for me, (Follow what's on the map) If its hard to get ask SME or do SMS feature Can you spell the rest for me? P like Paul Suffix - Street or Ave? If Multiple Cities ask the 2 showed in the drop down Step 4: Do it Properly Matching in the Map and search and read to the customer

READ THE SPIEL!!!!!

I'M LOOKING AT THE MAP NOW AND IT SHOW A DIFFERENT ADDRESS (read the map) IS THIS THE SAME ADDRESS?

How to delete the address click the Street word ( Delete the one with TH) make sure no pop-pop before you delete it.

Modify the Ticket Get the New Address Go to Side order Category Click Change Address Send the Order

• If the Driver already left you can still change the address anytime

If the previous agent take wrong address notify the TL

OUT of DELIVERY RANGE *Check Geofence and Study guide A & B if its in Green.

• But trhey Insist and take the address down Copy the Miles in Remarks (if customer mention they deliver to them before) *But if says no exemption and customer insists CALL CA-if there is NO Exception)

Scenario 2

• If the cutome ris not delivery ra=nge not delivery before Call CA - ask how much worth of food they want to order

INTERSECTIONS *We do not deliver to intersection or corners

• The Street Address can only have one Street namef ASK- "what's your formal address? Confirm if its street and ave? Advice: "We don't deliever in intersections or corners"

Fractional Add- found in old downtown areas of cities

*8th Ave *7th Ave

Let the Customer spell the address Do not Spell out the address out yourself Confirm Phonetically the Letters sounds like Don't assume!

Save address Confirm and read

If your taking new address Don't Read! Ask to repeat the address or ask the part where you are confused DON'T READ BACK THE ADDRESS YOU SHOULD ASK!

IF YOU RECEIVE AN ANONYMOUS CALL ask the Phone no; CUst call anonymous Call advice to callback from an Unblocked number (caller ID) YOU SAVE THE TICKET as System Issue " PLEASE CALL US BACK WITH THE UNBLOCKED NO:

IF YOU DON'T GET THE TICKET CALL CA tell them that you did not get the Phone no:

NO Anonymous no number save us -other no anonymous call

Anonymous if the customer not done with order and hang-up save other call CA- HELP customer wants to order no phone no:

other -cpmplete order anonymouse call NCAD order is incomplete no caller ID OTHER- Incomplete order NCAD

Audio / System Issue NCAD- ghostcall no phone no

Delete the Address- if the address is not confirmed or not sure if its correct, DELETE the Address, Do not save it.

QUEUE DISPLAYS https://ph-api.letsdochinese.com/KJTCore/resources/queuedisplays.html?display=alltypes

IF TESTING CALLS DIRECTLY SAVE THE TICKET UNDER OTHER- TESTING CALL

The customer order short spare ribs tips but i give the BBQ spare ribs(long bone)

I wasn't able to hover the other spare ribs there in the fried specialties that's is why i assume that has no short bone spare ribs tip there.

Action Plan: Never ever assume , Think or hover first before you click a dish and make sure to ask how many orders of it to avoid mistakes.

""ALWAYS HOVER A DISH IF THE CUSTOMER WANTS SOMETHINGS SPECIFIC""

"GIVE THE WRONG TOTAL AND CANNOT CONNECT WITH THE CX AFTER 2 CB" IF YOU GIVE THE WRONG TOTAL IN THEN U CANNOT CONNECT TO THE CX EVEN U CALL BACK THE CX TWICE JUST SEND AND MODIFY AND REPEAT AND SAVE TICKET TO CBNA- IF CX CALLBACK PLEASE PROVIDE THE TOTAL.

INTERNAL MISTAKES -Closed ended question (PROVIDE 2 OPTIONS ALWAYS)

"PLUM SAUCE OR HOISEN SAUCE IS THE SAME"

"We didn't charge for that one sir would that be fine if you order for a new ticket or new order"

"CC-voice " is internal credit card

HOUSE OR APART - Gate code need to ask them including the pound or star

"The customer wants the mix veg to be the sauce on the side since the dish the cx wants it small so i need to modify it with STEAM and there's is a pop up says the sauteed entrees if the cx wants to have steam modify it to steam and then with brown sauce charge it with $1"

INTERNAL MISTAKES should have reiterate the question about the sticks. The customer ordered teriyaki on a stick so ask if its chicken teriyaki or the steak on a stick or beef on a stick but in the end she wants to have the chicken teriyaki.

I was confused about her order so i prob many times but she get upset and she almost dont want to have the chicken teriyaki but it got her order it.

Action Plan: I should focus more on how i deliver and choose exact words for them to understand what i am asking and always give two choices

Too many close-ended questions I was too focused on the customer order that is why i ask ask many close ended questions

I was afraid to make her orde wrong so made a lot of close-ended questions | Action Plan I will try my very best and extra best to provide two options always to the customer when asking something.

MERGERD CALL two cans of free the cx like and category note says drink is not included wuth the coupon R81779-3472475094

(EXTRA AND ADD SPECIFIC VEGETABLE ON THE DISH) IF THE DISH COMES ALREADY WITH THE VEGETABLE THAT THE CX WANTS TO HAVE AND EXTRA JUST GO DIRECTLY EXTRA WITH THE PARTICULAR VEGETABLE THAT THEY WANT TO HAVE AN EXTRA BUT THE DISH DOESN'T COMES WITH THAT VEGETABLE JUST DIRECTLY ADD AND ITS GOOD TO GO.

(SAUTEED DISH WELLDONE/ COOKED SOFT) IF THE CX WANTS TO MAKE THE SUATEED DISH WELL BE COOKED SOFT GO DIRECTLY WELL DONE ON THE (TASTE MODIFICATION IN THEN WELL DONE) LIKE CHICKEN W/ BROCCOLI IN THEN I WANT MY CHICKEN AND BROCOLI WELLDONE OR COOKED SOFT SO DIRECTLY GO TO = TASTE MODIFICATION AND CLICK WELLDONE EXCEPT IF THEY ONLY WANT THE CHICKEN TO BE WELLDONE IF THAT WOULD HAPPEN JUST GO TO = TASTE MODIFICATION IN THEN CLICK WELL DONE AND TYPE CHICKEN AT THE BEGINNENG OF WELL DONE LIKE "CHICKEN WELL DONE" AND GO TO MEAT MODIFICATION AND RIGHT CLICK THE CHICKEN BUTTON AND COPY THE CHINESE CHARACTER OF THE CHICKEN AND THEN CLICK THE CHICKEN WELL DONE ON THE TICKET PUT THE CHINESE CHARACTER ON THE CHINESE DISCRIPTION AND ITS GOOD TO GO NOW. IF THE CUSTOMER WOULD LIKE TO HAVE THERE ALL THE VEGETABLE WILL BE COOKED WELL DONE JUST GO WELL DONE AND TYPE VEGETABLE AT THE BEGINNENG OF THE WELL DONE LIKE " VEGETABLE WELL DONE" AND THEN GO TO VEGETABLE MODIFICATION AND COPY THE CHINESE CHARACTER OF THE VEGETABLE BUTTON AND PASTE ON THE CHINESE DISCRIPTION AFTER YOU CLICK THE TICKET OF VEGETABLE WELL DONE.

"REFUND MONEY" THE CX WOULD LIKE TO HAVE A REFUND AFTER THEY CANCEL THERE ORDER USING THE PAYMENT OF CREDIT CARD THE REFUNDED MONEY WILL BACK AT THE ACCOUNT IN 3 BUSINESS DAYS IF THEY DIDN'T GET THE REFUND JUST CONTACT THE BANK

ALWAYS CONFIRM THE POP UP

2"CUSTOMERS WITH A HEAVY ACCENT" can you speak slowly please? Is this something you've ordered before check the more page for sounds like after 2 attempts to capture the order, get SME order help.

CHICKEN WINGS W HOUSE FRIED RICE ( TWO SEPERATE TICKET CX wants the extra onion on the rice and extra onion on the side like in a contaier/ CALL CA AND THEN the first ticket has noproblem but the second ticket tell the customer for the new total and then modify the ticket and then put a order number of the first ticket on the order remark of the second ticket like c22-2(2nd ticket)

CA SAID THAT EVEN THOUGH I DONT HAVE ANY AGGREEMENT WITH THE CX STILL SEND THE TICKET AS LONG AS THEY DONE WITH THE ORDER.

Chicken wings plain and the customer wants to have it like a plate with french fries or fried rice even though it exceed the modification time we can still add it cuz its like an add to the plate like a platter.

the cx wants the

string beans= green beans

ADDRESS *PAULDING *CARADOC

The cx wants to replace something instead of the chicken of the house rice he wantted to have broccoli so NO CHICKEN - WITH BROCCOLI (to become no charge)

and IF the sauce on the side the customer wants to have sesame sauce instead of the brown sauce directly WITH SESAME SAUCE

CX wants BROCCOLI TO BE CHOP we can chop the broccoli like "cut into smaller pieces and copy the chinese character of the broccoli on the vegetable modification and paste at the beginning of english discription and paste the chinese character at the beginning of chinese discription.

1.50 each jumbo shrimp R88811 5164692458

Stir fried and Sauteed Stir fried and Sauteed are the same

COMPLAINTS IF COMPLAINTS AND STUDY GUIDE SAID FOR COMPLAINTS MUST CONFIRM IT TO CLIENT FIRST "NO NEED TO CONFIRM IT CUZ THAT'S FOR MANAGERIAL CALLS DIRECTLY TRANSFER IT TO MANAGER IF U SEE A TICKET IF NOT PROB IF WHERE THEY PLACE THE ORDER OVER THE PHONE OR ONLINE.

ONLY 3 or 4 or 2 WONTON on the soup ONLY 3 or 4 or 2 or 5 WONTON ON THE WONTON SOUP GO TO MEAT MODI AND THEN CLICK ONLY WONTON AND THEN INPUT HOW MUCH THEY WANT TO HAVE THE WONTON AND INPUT THAT BETWEEN ON THE ENG DISCRIPTION LIKE THE CX WANTS ONLY 4 WONTON SO "ONLY 4 WONTON" and do the same on the chinese discription between as well and then if they want it extra broth do EXTRA SOUP in the OTHER MODIFICATION.