NOT SATISFIED

Hi Name, I hope you're doing well! 😊 I’m Allison, and I'm ready to help you with anything you need today! 💚

I'm really sorry your drink wasn't what you were hoping for today. I can only imagine how disappointing that must've felt, especially when you were looking forward to enjoying it. Don't worry, you're in a good hands, Name. I'd love to look into this right and make it right! ☺️

This is definitely not the kind of experience we want you to have, and I really appreciate you letting us know. Allow me to make this right, Name!

To help keep your account secure, may I have the full name associated with your Starbucks account?

Perfect! Thank you, Name. 😍

To help me look into this for you, could you please confirm your frequently visited store? 😊

I can see you've been enjoying Starbucks for quite some time. Thank you for reaching Gold status level. Customers like you are the reason we do what we do, and we're grateful for your continued support. ⭐💕

Just a couple of quick questions so I can check this for you. Was is it an in store pick-up or through drive thru?

Got it! And has this happened before at this store location?

I appreciate that, Name. Thank you for that. 🤗

I just want to let you know that as one of our valued customer, you're entitled to receive a remake of your item if it doesn't meet your expectation. Through our Barista Promise, they'll be happy to remake it for you so you can enjoy it just the way it should be.

And to make this right, I'd be happy to provide a refund for your drink. Would it be alright if I go ahead and take care of that for you? 😊

Of course! I got you, Name. Anytime for you. 😉

You're all set! 🥳 I've gone ahead and added a $5.95 refund credited to your Starbucks account ending 3839. You won't receive a notification but your balance will update automatically. 💳💚

Is there anything else I can help you with? Your satisfaction is very important to us. 😊

You're very much welcome! I'm happy I could be here for you today. You've been so kind, and it's truly been a pleasure assisting you. 🤗🥰

Wishing you a wonderful rest of your day, Name! Bye for now. 💗 👋