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Please get in touch with our team on Pre-Install Team 0800-052-1734.
That's the best place for you to get help on this and the team will talk you through it all 👍 In the meantime, would there be anything else I can assist you with aside from this?
Thank you for reaching us out! We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care XX. 👋
As I can see here, you would like to cancel your install. To cancel your newly ordered package/deal, please get in touch with our Pre-Install team on 0800-052-1734 from 8 AM to 8 PM Monday to Friday and 9 AM to 5 PM during weekends.
That's the best place for you to get help on this and the team will talk you through it all. In the meantime, would there be anything else I can assist you with aside from this?
I'll be more than happy to help you regarding your query through this platform. If you preferred to speak with our customer care, you could call team on 0800 952 2277. Is there anything else that I can help you with?
Thank you for your patience. Upon reviewing the details of your account, I have identified that there is a dedicated team responsible for handling such matters. I will proceed with transferring your case to the Retentions team accordingly.
0800-052-1734 - Pre Install team
0333 000 5925 - FAULTS DEPARTMENT
0345 142 4444 - COLLECTIONS / BILLING
0344 809 0202 - O2 Department
0800 052 0640 - MOVERS DEPARTMENT
0333 000 5925 - VM CABLE Digging & Construction
0800 052 5738 - Field Support team
0800 952 2277 - Retentions
0800 073 1132 - QUOTA ESC
0800 064 3840 - CUST CARE
0800 052 0640 - WAYLEAVE
0800 052 0705 - MATES RATES
0800 052 7588 - WEB EXCEPTIONS TEAM
0203 706 0570 - CHF
0800 953 9500 - QUICKSTART
0800 052 2525 - Tele sales