Fully verified But Cant remember the transaction

" Do you have your  Online account?" 
If no: 

" I know that you wish to file a dispute, but we don't know the specific 
transaction that you wish to dispute, for now I will transfer you to our 
Customer Service team to process your account of statement. is there anything I can help? Thank you for calling greendot bank/go2bank have a great day, please stay on the line"


IF THE CLAM DENY

"based on the investigation of this claim we have determined that no error 
occurred unfortunately  your claim was not granted  please check the
 notifications that sent to you aside from that I don't have any information to rely on"

REFILE

IF DONT HAVE NEW INFORMATION|

"unfortunately  MS*** if you don't have a new information your decision will become final"


ACCOUNT TAKE OVER

" CUSTOMER NAME, Because there was an unauthorized dispute on your account using your account number, your account information is at risk. To Secure your funds and prevent unauthorized charges from continuing to post your account, we will need to close your account ang proved your access to your funds. the refund will be the amount of your available balance, after all transaction have posted" 

Refund Check

" In order to process your refund, we need to verify your identity and receive an image of your valid drivers license or state ID, along with a copy of recent 
utility bill or lease agreement "

In possesion:

may i know if the card is still with you?

may i know what kind of transaction are you disputing?