Opening:
Thank you for calling Harry and David! My name is Rose. How may I assist you today?

Closing for Service Calls 
For status check, Billing Discrepancy, order change, Receipt, Cancel:
Is there anything else I can help you with? Thank you again for doing business with Harry and David. Have a good day/night

Delivery Issue, Delivered wrong & Quality Issue
Thank you for giving me the opportunity to make this right for you, and for trusting us here at Harry and David 

SOLD OUT ITEMS 
"I'm sorry the [ITEM NAME] is sold out. Let me see if I have something comparable."

OFFER PERSONALIZED GREETING CARDS
Would you like me to enclose one of our personalized greeting card for only $5.99 or would you prefer the complimentary greeting on the shipping label?

Full color, 3" x 5" greeting card
Up to 16 lines
Up to 24 characters per line