Account Overview in Atlas

Account overview: Atlas Page ID: 798ac

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Once a customer's account is verified, the Account Overview screen shows detailed information about the account and its subscribers.

On this page:

Account profile Account segment & verification status Product info Credit Billing Lines and devices Account profile View Team of Experts details: Displays customer’s TEX community and hours of operation. Billing Responsible Party: Billing name associated with the account. Billing Address: Customer's billing address. Contact: Primary and secondary contact numbers. Authorized User(s): Displays first authorized user on the account. If there are additional authorized users, a "+" sign appears, and they can be viewed from the expanded Account Information panel. Account Tenure: Lists the month and year the account was open and gives the length of time customers have been with T-Mobile in years, months, and days. Migration: Displays migration date from Sprint billing systems and original Sprint billing system activation date by mobile number. Account segment & verification status You can find these details on the new Account segment & verification status page.

Product info Voice: Number in Parenthesis shows how many current voice lines. List of available voice lines that can be added Data: Number in Parenthesis shows how many current data lines. List of available data lines that can be added IOT: Number in Parenthesis shows how many current IOT lines. List of available IOT lines that can be added HSI: Number in Parenthesis shows how many current HSI lines. List of available HSI lines that can be added Check Deposit hyperlink: Click the link to see more information on deposit amounts for each line type, number of lines available to add for each type, other bans under same customer, ECL on other bans, number of devices financed. Credit Date account was last reviewed Decision arrows: Green up arrow means the credit limits increased, Blue dash means credit limits stayed the same, Red down arrow means credit limits decreased. Equipment Credit Available: Lists Equipment Credit Available (ECA) Line Contribution Amount: Lists the Amount of Credit available per line Pricing Tool Link: Link to pricing tool to see pricing for devices for this customer View Details Hyperlink: Click the link to see more information on deposit amounts for each line type, number of lines available to add for each type, other BANs under same customer, ECL on other BANs, number of devices financed

Billing Account Indicators: B- Bankruptcy, F- Fraud etc. Hoover icon to get indicator meaning Current account balance: Contains current account balance. Amount past due: Lists the past due amount. Retail: POS will open with the correct airtime payment amount populated. Care: Select make a payment. Minimum payment: Amount required to pay to set up a PA, and how many total days past due the amount is. Bill Current: Displays customer’s bill current status. Close Date: Lists day of the month the bill cycle closes. Next due date: Lists the next payment due date and shows in parentheses how many days away it is. AutoPay: Displays customer’s AutoPay status. Paperless billing: Displays the customer’s paperless billing status. Make payment: Select to make a payment. Find the Sprint bill image history in Atlas: Once in the account access the Billing menu. Select Billing Dashboard. PDFs will be be available under Previous bill cycle PDFs. Sprint bills will be marked as sprint bills.

Line and devices View all subscribers: Click View All Subscribers button to access Subscriber Pick List window. You can create a customized display of up to 10 selected subscribers on an account. Caller ID: Lists the Caller ID name per mobile number. Mobile number: Displays mobile number (MSISDN) associated with the handset. Rate Plan: Displays lines rate plan. Product type: Displays lines type. DCN: DIGITS Conference Number DDA: Data with DIGITS Paired DDA Unpaired: Data with DIGITS Unpaired DFX: DIGITS Fax DTT: DIGITS Talk & Text DWN: DIGITS @ Work Main Number IOT: Internet of Things MI: Mobile Internet VOI: Voice VOI Paired: Voice Paired Line status: Displays mobile number status. Clicking the “i” next to line status will display additional details on cancel/suspend reason and date. C-90: Indicates that a line has been canceled in the past 90 days. Activation date: Displays mobile number activation date. Device in use: Lists device manufacturer and model. Warranty exp. Date: Displays device warranty expiration date. Equipment protection: Displays equipment protection feature for mobile number (if applicable). Related pages Give feedback or Report an issue: Atlas Known issues: Atlas 875464 Views Categories: Tags: wfd

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Account Billing Device Feedback, Issues, & Updates General Manage Profile Rate Plans and Features Tools Toolbox Troubleshooting Tools 4 Comments Page missing something? Let us know. Kyle N. 2 months ago Can we get more information on the Credit Details section. For example there is a section labeled "Credit limit at customer level" that has numbers without context. As an example I see "Eligible- 45, Used -3 and Available - 42". What are these numbers referencing?

Also, where can we see the Credit Tier for a customer when we want to use the Pricing Tool?

Reply Show replies Connie R. a month ago Can we get more information on the Credit Details section. For example there is a section labeled "Credit limit at customer level" that has numbers without context. As an example I see "Eligible- 45, Used -3 and Available - 42". What are these numbers referencing?