SUPERVISOR CALL

I understand your concern and you wanted to talk to our supervisor/manager, but I don't want you to wait long for 24 to 48 hours for them to reach you back after the request is submitted.
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I understand what you are saying but please understand that for supervisor request, we really have to send a request.
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REFUND DENIED

As per checking, the event organizer is not allowing a refund for the said event, however we have options for you that might help the situation, you can transfer your ticket to someone who wanted to attend the event or sell your tickets on ticketmaster website.

I do apologize, I know how you wanted to get a refund to your event and as much as I would like to help but there's no options here for me to do so.
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TRANSFER CALL

Since this concern is beyond my limit and scope, I will be connecting you to the right department to be better assisst you, please stay on the line while I'll connect you to them. Is there anything else I could help before I let you go?
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UNSOLVED !

I understand that this is not the resolution you are looking for but please understand that we are providing the best option for your concern. For the meantime, this is what we can do

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EXCHANGE

Before I go ahead and check, I would like to give you a heads up that in order for us to do the exchange you should meet the following terms and conditions such as;
first; It shouldn't be the DOS.
second; we have an exchange fee of $10 per seat.
and; an exchange of seats should be in equal or higher value to the original purchase and not on lower value.
if you agree to all the terms and conditions, please provide me your preferred seat so that I could go ahead and check it's availability.