INTRO

Hi XX, thanks so much for waiting. I'm just taking a look at your account. I'll be back with you ASAP. 👍

You are very much welcome! However, I should be the one expressing gratitude for your kindness and patience during our conversation.

It’s been lovely speaking with you today. We value your feedback, please take a moment to complete our survey on how I assisted you today. Take care and thank you for your time, Tracey. 👋

Thank you for contacting us today. We value your feedback, please take a moment to complete our survey on how I assisted you today. Take care and thank you for your time, XXXX.👋

Thanks for clearing the security checks. Just to confirm, you are moving house and won't require a new packager a few months, is that correct?

Thanks for your patience and providing your information. Just to confirm, you are moving house and won't require a new packager a few months, is that correct?