How do you  request a convenience concession?
 (two type of concession)
* convenience concession - (expedited)
- Provides the customer with a temporary solution or relief while AHS makes every reasonable effort to perform a service repair or replacement. 
{Convenience concessions require the work order to be expedited, and can only be for the customer’s refrigerator or HVAC unit.}
(Before processing the convenience concession)
* we need to get the proof of the units before giving the convenience concession.
* Convenience concessions may be offered for up to $150.00 
(Customers must send a copy of their paid receipt for an approved item to:)
* Fax: 866-418-4097
* E-mail: ahsclaimsreview@ahs.com 
* it will last for 14 to 21 business day
(TSF concession) - ( NORMAL OR EXPEDITED)
* RENEWAL PROCESS
* CREDIT CARD - 3-5 BUSINESS DAYS
* Offering a concession should be your last option, if you tried all other options and the member is still unhappy with our service. If a member’s situation does not meet the concession guidelines, we will have to respectfully reject their dispute.
* if the media is calling gather information