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CUSTOMER DAMAGED

IF SP DISPUTE THE Customer Damage Disposition FBA Customer Damaged Returns Dispute Process FAQ https://paragon-na.amazon.com/hz/codex?id=GMQ8A3RE4G9TYXMA

Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting for assistance regarding the customer damaged removal // they are requesting for follow up Research Done:

Seller Emotion: N/A Seller provided identifiers or documents: Order: 112-0586380-1695439

Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Inventory Removals/Disposals Issues

Help page link: N/A SOP link: N/A Tool link: FBA customer returns https://sellercentral.amazon.com/reportcentral/CUSTOMER_RETURNS/0/%7B%22filters%22:[%22%22,%22112-0586380-1695439%22,%22%22,%22%22,%22%22],%22pageOffset%22:1,%22searchDays%22:365%7D

Was I able to address the SP's Intent?: no

Hello from Amazon Selling Partner Support,

We understand that you are requesting for reimbursement for an order that was returned as "damaged" but the unit is in good condition.

We have completed our investigation on your order 112-0586380-1695439.

Customer-damaged Return Units: 1

The original item X00439QB3F from order 112-0586380-1695439 was returned and identified to be in customer-damaged condition.

The unit has been returned to your account in accordance with the FBA customer returns policy and is not in sellable condition. No reimbursement will be processed.

For more information, refer to the FBA customer returns policy in Seller Central: https://sellercentral.amazon.com/gp/help/200379860

Inventory that is not in sellable condition must be removed from fulfilment centres within 14 days of notification. If you do not remove the unsellable inventory within the next 14 days, Amazon may dispose of it. Removal fees may apply.

Refer to the link below in Seller Central: https://sellercentral.amazon.com/help/hub/reference/G202000820