Opening

Hi! This is $!{operator.nickname}. Thanks for messaging with me today, here at Ally Customer Care. How can I help?

Opening- AI Transfer

Hi! this is $!{operator.nickname} . Please allow me 1-2 minutes to review your previous conversation with Ally Assist.

I appreciate your patience, {customer name}. Upon checking here, it seems that you want an assistance regarding the {reason for contact} . Rest assured that you have me here and will do my best to assist you!

Hold

I want to ensure you that your inquiries and request will be answered and processed with accuracy, respectively. I need {hold period} to check my resources (and/or do the process). Would that fine with you?

Request extra hold period

I really am thankful with your patience, {Customer's name}! I know that it is already (close, within and beyond the initial requested hold period), may I have another {hold period} to complete your request?

Presign

I'll ask you few questions along the way in order for me to address your inquiry easier and process your request much easier. Would that be fine with you?

Probing Questions ( if applicable)

zxc

Summary

To sum up what we have discussed and did, we {customers reason for contact + solution provided/action made}

Pre-close

I'm more than happy to assist you with all of your queries and requests, {Customer's name}.  I want to make sure that I've addressed everything for you, is there anything else that I can help you with?

Closing

It was a pleasure chatting with you today, {Customer's Name}! Thank you for your time and patience with me.

Please also remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559).  

If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer.

 Thank you for contacting Ally Customer Care, bye for now and have a great day ahead, {Customer's name}!