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RATE DESK

https://forms.office.com/pages/responsepage.aspx?id=UJpcXVTIo06wXRY4ixTVs_iGK7yk_U9MmzPIQvawMrVUMVRTQzVYMllMM1BRVlo4OE0yRkFDVVFGRCQlQCN0PWcu

https://asknow.service-now.com/esc?id=hr_esc_knowledge_home

REMINDERS: (NCNC) BEC-DL departing from Mexico BEC-DL partially used BEC-UA issued 2023 BEC-UA partially used

---NO FARE FOUND--- -FQBB - -dont click exclude economy -add acccount code if PMOR

ACCOUNT CODES UA -VPRTLUA AS- VPRTLAS GREEN/PMOR - VPRTL ORANGE/PMOR- PCLNOPQ

  1. Per segment synonymous to per coupon (depending on the coupon numbers on the ticket)
  2. Per sector synonymous to per direction (depending on the type of journey)
  3. Per fare break point synonymous to per fare construction (depending on how many fare breaks on the FCALC – regardless if the outbound is used or not)
  4. Per fare component (depending on the number of FBC)
  5. Per transaction (Every change customer is requesting)

Throughfare - refer to carrier - unable to midflight

SUM OF FOPS NOT EQUAL TO AMT, please kindly inform their IT to update his Gali app so he won't receive this error once more. Thanks!

💻💻💻 Rate Desk Quote 29NOV23 💻💻💻 Quote type: Exchange Passengers: ALL/Some Itinerary:

New ticket value: $ Orig ticket value: $ Fare diff: $ Exchange fee: $ Total Amount Due per Ticket: $ No. of pax: 1 Total Amount Due all Ticket: $

Ticket Paid: Ticket Value: Margin Amount: 0.00

Ticket price is subject to change, Fares are NOT guaranteed until ticketed

💻💻💻 Rate Desk Quote 29NOV23 💻💻💻

Old Base: Old Tax: Old Ticket Total:

New Base: New Tax: New Ticket Total:

Add Base: Add Tax: Add Collect: Change Fee: Total Per Ticket: No. of Passenger: Total Amount to be collected:

💻💻💻 Rate Desk Quote 29NOV23 💻💻💻

pax agreed using same/diff FOP added remarks added waiver in ENP/TC/TD assigned seats/unable to assign seats reissued the ticket pax no go leave res as is

waited on hold for more than 5 minutes no refresh from FSA disco the call no changes made

💻💻💻 Rate Desk Quote 28NOV23 💻💻💻 Quote type: Refund Passengers: ALL/Some Orig ticket value: $ Cxln fee: $ Nonref taxes: $ Total Refund Amount per Ticket: $ No. of pax: 1 Total Refund Amount all Ticket: $

Ticket Paid: Ticket Value: Margin Amount: 0.00

GALILEO FORMATS!!!

•AUTO PRICING 1.FQBB - Price to the Lowest Fare Booked 2.FQBBK - Stored Fare 3.*FF filed fare/stored fare.

Issue tkt for single pax. TKPFEX ARRANGE SEGMENT /0S3

CANCEL REBOOK FORMAT @3/Y RE-BOOK SEGMENT 3 TO F CLASS AND CANCEL ORIGINAL SEGMENT

@3-4/Y

MULTI PAXS: TKP1(P1 name select)/FEX

•W/o CHANGE FEE TKP1(P1 name select)/FEX ex: TKP1P1/FEX

•W/PENALTY TKP1(P1 name select)/FEX/EP$99.00 ex: TKP1P1/FEX/EP$99.00

•Cryptic command to search flights Historical Fare Rule Display: FD06AUG22DENORD.T01MAY22/UA@LAA20DWN FD(Travel date)(city pair).T(issuances date)/(a/l)@(FBC)

•Get auth code for the CC JV/D/T

•To confirm the flight status @MT1-2-Connecting time • Add ARNK-∅A • EM- Fast mail format

•Adding INV: Accounting Remarks:

NP.H**A PTR XXXXXXXXXX

NP.H**A CMM 1/3.60

NP.H**A FOP XXXXXXXXXX

NP.H**A INV XXXXXXXXXX

NP.H**A AMT 0.00

NP.1@ - Delete Accounting Remarks

Modifying AMT line: NP.8@H**A AMT 0.00 R.AGENT+ER

•Manual adding CTCE/CTCM SI.P1/SSRCTCEYYHK2/SHIRO02//GMAIL.COM SI.P1/SSRCTCMYYHK1/9131532636

•VOID TRV/ VOID Ticket by Issue Date TRV/1259903543201/DDMMM

•EXCHANGE REVERSAL TRVE/

•FULL REFUND TRNE/D21MAY22/RF Date: Ticket Issue Date

•REFUND W/ PENALTY TRNE/D21MAY22/RF/X200.00 Date: Ticket Issue Date AMT: Should have ".00"

•REFUND MASK TRNE/21MAY22

•Reverse refund TRNC

•FQ.T(DATE ISSUE/)S (SEGMENT FLOWN) FQ.T06SEP22/S1-2@VKWCASCE

•F*Q- TAX BREAKDOWN FOR USED PORTION.

TKP1P1/FEX0067854293296/EP$120.00

Partial refund TRNE0067744655374/08AUG22

•Manual checking of tkt num *TE/<TICKETNUM?

•GHOST TICKET HMPR/

•Currency Conversion:FZSKRW500000USD

•To confirm the flight status TTDL2123/10SEPLASJFK TT/

•DIVIDING PNR: -Check ETR status 1st and rloc -Type H/DIVIDE in the command field and then press enter. -Type DP(pax num) in the command field then enter Ex: DP1-(pax not making any change from pnr)

Multiple pax (.) Seperator 5pax only 3 is cxling Ex:DP1-2.4-5

-Type R.R -F -Type ER

•NAME CORRECTION N.P1@SMITH/JOHN

•Accounting Remarks: NP.HA INV NP.HA AMT 0.00 NP.1@ - Delete Accounting Remarks

Transmitting KTN

SI.P1/SSRDOCOYYHK1//K/9891404///US

PSGR 1 BORN US HAS KNOWN TRAVELLER NO. 9891404

*MUST INCLUDE DOCS FORMAT IN BF

Sabre notes

adv FSA:

adv FSA: -The issue where no mco's can be issued in AVE7 for residual loss exchanges is not fixed

Error#3100 - 4113-NO FARE FOUND FOR CLASS OF SERVICE BOOKED adv FSA:

ORIGINAL TICKET HAS NO RESIDUAL VALUE FOR THIS SPECIFIC ITINERARY. ISSUE A NEW TICKET USING CURRENT FARES. adv FSA:

W‡C W‡I‡L1/2-QA7BQTN10OCT2216OCT22BANIL W‡I‡C W‡I‡YUSD128.38/9.63US/6.60ZP/5.00AY/9.00XF

4/R • 4/X-0 = no connection • 4/X-2/4 = seg 2 and 4 are connection for RT • 4/S-1-4-VE7NR#*2PC (Same FBC) || 4/S-1-4-VE7NR#A (Same FBC/no baggage) • 4/S-1-VE7NR2-QE7NR#*2PC (Multiple FBC, single seg) • 4/S-1-V7NR2/3-QE7NR4/5-SE7NR6-KNR#*2PC (Multiple FBC, multi seg) • 4/S-1-VE7NR/WPRW#*2PC (Single FBC w/ ticket designator) 4/L- then copy FCALC line of document history (*DH) up to the word END 4/BN$385.11#XUS#XAY#XZPATLPXH#XXFATL3PHX4.5 4/ or 4PQC

4/IGNFAR

4PLFBFXD#FSR#/@@PCLNRTL#CDL - price lowest fare 4P*FXD#FSR#/@@PCLNRTL#CDL -plating 4PFXD#FSR#/@@PCLNRTL#CDL - book same class 4PQC - store fare

When to call Rate Desk QREX or RR - when automated tool cannot be used to obtain a quote or to process exchange No waiver for refund Partial refund

When NOT to call Rate Desk?
Involuntary refund due to SC Consolidator/Mystifly Involuntary exchange when all fees are waived TS2 Call Flow before calling Rate Desk Agents

Determine customer’s request Check ARC status and ticket status to ensure all coupons are Open Attempt RR/QREX – only unsuccessful QREX/RR will be considered valid call for RD Check the penalty section of the FR in CARES and provides initial penalty quote If customer wants to proceed, the agent offer alternate flights and advises that s/he will contact the RD for a quote Place the customer on hold and document the request in CARES notes Call Rate Desk

Melissa Sullivan 2 months ago @here making sure everyone is aware that when an fsa is calling to redeem an mco, they should have already quoted the price and built the new pnr for the customer. Rate desk is only issuing the exchange. KBDOCS are updated with this info.

SHIELA (SHIELA) MARTIZANO Tuesday May 2nd 6:25 PM Hi @melissa.sullivan-priceline.com clarification on this, please. PTR- 28806266518. In CARES FR, its clearly non-refundable. But when we pull out GDS FR, even without the ticket designator, it is refundable. Which do we follow? We tried to review what was disclosed to the customer using the View Itin tab, fare rules says it nonrefundable but in the ticket amenities, refund is an option.

Melissa Sullivan 1 month ago Gds rules 3 replies

SHIELA (SHIELA) MARTIZANO 1 month ago Thanks Sully. Just a follow up question, so whenever there's a discrepancy between the FR in CARES and GDS, we follow GDS now right? (edited)

Melissa Sullivan 1 month ago Correct

SHIELA (SHIELA) MARTIZANO 1 month ago Thank you for the quick response!

FR: ANY TIME CHARGE USD 200.00 FOR CANCEL/REFUND. NOTE - 2- CHARGE THE HIGHEST REFUND FEE PER EACH PRICING UNIT. -

26389162516 12970919516 - FR TRAVEL MUST BEGIN WITHIN ONE YEAR OF THE ORIGINAL TICKET ISSUE DATE EXCEPTION -FOR TICKETS ISSUED ON/BEFORE 12/31/22 TRAVEL MUST COMMENCE BY 12/31/23

https://jetstream.united.com/#/sub-link/a0F1T00000ETR5jUAH https://ssc.aa.com/siebel/app/prmportal/enu?SWECmd=GotoView&SWEView=Home+Page+View+(SCW)&SWERF=1&SWEHo=&SWEBU=1&SWEApplet0=Login+Applet+(PRM)&SWERowId0=VRId-0 https://uabusiness.united.com/Waivers https://www2.arccorp.com/support-training/travel-agencies/participating-airline-information?utm_source=MyARC_Agency&utm_medium=display&utm_campaign=2022-04_Ow-Br-Edu_Refunds_Airline_Participation

Home - Delta Professional Travel Agency Site airtsops@priceline.com 2023@Pr!c3l!n3

VAVNA0BQ - BEC / NCNC

LUFTANSA: Both voluntary and involuntary if the ticket includes a YQ/YR Carrier Imposed Surcharge tax, this fee amount is non-refundable under any circumstances. Follow partial refund process. Both voluntary and involuntary if the ticket includes a E3, E2, O7, L8 taxes, these fee amounts are non-refundable under any circumstances. Follow the partial refund process. BRUSSELS AIRLINES: YQ non refundable. EVA AIRWAYS / CHINA AIRLINES: YR tax is only refundable for wholly unused Involuntary ticket refund and NOT for partially used ticket. If voluntary, and if the ticket includes YR tax, this fee amount is non-refundable under any circumstances AUSTRIAN AIRLINES: Both voluntary and involuntary if the ticket includes a YQ/YR Carrier Imposed Surcharge tax, this fee amount is non-refundable under any circumstances. WESTJET: Some rules advise to charge penalty Per Component / Per Fare Component ALL AIRLINES - Both voluntary and involuntary if the ticket includes a BO, CR, ED, E3, E2, O7, L8, S4 taxes, these fee amounts are non-refundable under any circumstances. ASIANA AIRLINES- Be carefull cause most of the times FR advise For chgs new fare must be equal or higher

Error Received: Original ticket has no residual value for this specific itinerary.

Melissa Sullivan 4:21 PM @here When the FSA has entered "ORIGINAL TICKET HAS NO RESIDUAL VALUE FOR THIS SPECIFIC ITINERARY. ISSUE A NEW TICKET USING CURRENT FARES." as the reason rr did not work in Galileo, the response means that the ticket has no residual value. It is likely cheaper for the customer to purchase a new ticket. The FSA should be able to price the requested itinerary to confirm this. Please help educate the FSA's. If the customer insists on exchanging their ticket, you will need to manually exchange the ticket.

Penaredondo, Ria ZVPLRIP ghozjysj 0gewt1f4v AKOSIB3NG 222625 - PROD

galileo -R33yah24/Bh0tski3 sabre - R33yah24 / Ak0sibeng /Bh0tski3 wspan - / Bh0tski3 /Bhotksi3/Reeyah24 myarc - Akosib3ng*** flx- Iamdemig0d okta- Akosibeng123456!! rpenaredondots-ma@xpcln.ttec

mcn014192 - Bh0tski3** MCN014875 - Bh0tski3** outlook- Welcome2023!!

oracle: Akosib3ng*

oracle: Akosib3ng*

VOL EXCHANGE ( SABRE )

  1. EMULATE -
  1. SIGN INTO TKT PRINTERS

  1. CHECK ETR STATUS

  2. CHK FR

  1. AIR AVAILABILTY

  2. REMOVE PQ

  1. DISPLAY PAX NAME &TKT
  1. PRICE

1067693155307 9. AUTH CARD

  1. TKTNG QUALIFIERS

-CANADA - WFRF0017706936747‡NCB‡FCHECK‡K5.45‡N1.1‡UB*LWFR

  1. EXCHANGE

add pnr

  1. UPDATE RETENTION LINE

  1. ER

  2. MODIFY REMARKS : *.

  1. ER

  2. CHECK IF W/FP

  1. ISSUE TKT
  1. ASSIGN SEATS - 4GA/NA

4GA/NA

  1. ER

  2. CARES

INVOL EXCHANGE

Get ITIN details**

  1. itinerary

  2. endorsement

  3. taxes

  4. fare calc

  5. base fare

  6. total usd

  7. SIGN INTO TKT PRINTERS

  1. REMOVE PQ
  1. START W/ FARE MASK

STEP 1. MASK METHOD

STEP 2. LINEAR METHOD

W‡I‡L¾x-QKW4C1B511SEP2211SEP22BA01P

W‡I‡L5x-QKW4C1B511SEP2211SEP22BA01P

  1. *PQ

  2. Remove ALL Future Processing Line - FP¤

  3. Create a new FP Line including the original and new endorsement and or waiver code.

  1. Modify Accounting Remarks and assign seats

  2. Issue ticket: W¥

============================================

dont EWR UN segments if no repro given

***WTKT - go back to FM

ALT ARROW UP - chk formats entered

RD(ISSUE DATE)(CITY PAIR)(TRAVEL DATE)FBC-A/L

RD*PEN - chk FR

*ESNREY (*RLOC) enter - to display or retrieve PNR

PE¤

PE¤‡customeremail‡

6EMAIL§EM - itin conf sending email

retrive pnr

XIA - manual cxl PNR

to get itin to paste in notes

/2/1 - arrange segment

*IA -

VCT* - chck all good repro

TSEMAIL & TSCOCC - if no flt s avialable

WETR*2 - chk tkt status

*P5 -

02y1* - book for 2 pax

T ka then WETRline# to check etr status

*A then *p5 - to check if split

P3P4 -chk SSR

*P3D - SFPD

=========================================

FOR TSEMAIL

JETBLUE - B6

DearJetBlue@jetblue.com

ALITALIA - AZ

internet.services@alitalia.it / customer.relationsNYC@alitalia.it / medicalrefundsUSA@alitalia.it

JAPAN AIRLINES - JL

Support.refund-us.ca@jal.com

DELTA -DL

ContactUs.Delta@delta.com

psgrref.delta@delta.com

QATAR - QR

tasupport@qatarairways.com.qa

UNITED AIRLINES - UA

UnitedAirlines@united.com

AMERICAN AIRLINES - AA

Sales Support Center: american.support@aa.com

Steps in Fare Masking in Sabre using Linear Method

Step 1: W‡C

Step 2: W‡I‡L1-*BA‡L2-*BA

Step 3: W‡I‡C

Step 4: W‡I‡YUSD/

T ka then WETRline# to check etr status

A then *p5 - to check if split

P3P4 -chk SSR

*P3D - SFPD

mid flt - complete trvl

partial trvl - not complete OB or IB

Gal - Build a New PNR

N.1LASTNAME/FIRSTNAME T.TAU/07oct P.T8774777441 RT.T/30SEPFREE FORM SI.P1/SSRDOCSBAHK1/////10AUG94/M//LASTNAME/FIRSTNAME SI.P1/SSRCTCMYYHK1/31648 928321 SI.P1/SSRCTCEYYHK1/J.SMIT //GMAIL.COM F.AX373912345678901/D0626 MT.email@meail.com Remark NP.HA PTR XXXXXXXXXX NP.HA INV 98765432101 NP.HA CMM 1/3.60 NP.HA FOP XXXXXXXXXX NP.H**A INV 98765432101 NP.1@ - Delete Accounting Remarks

*TAA/24SEP/+180

MANUAL AUTH GAL - JVCA5499800000000000/D1220/T221.80/MXX MANUAL AUTH WSPN - CK/VIXXXXXXXXXXXXXXXXN1220/100/0756068/CXX MANUAL AUTH SABRE - CK*VIXXXXXXXXXXXXXXXX/1220/225.75/XX

NUC REMAIN VALUE (ROE)

REMAIN VALUE / NUC = X (answer) X (answer) Multiply by EQUIV USD (WHOLE)

+++++++++++++++++++++++++++++++++++++++++++++++

EXAMPLE 1 (WSPN)

FARE CALCULATION: FARE CALC INDICATOR: M BUD AF X/PAR AF X/LON AF MCO M282.77TH00TBSB DL X/ATL DL X/PAR DL BUDM228.75UL00TBSB NUC511.52END ROE347.973851 XF MCO4.5ATL4. 5 USD11.00FRUSD25.80QX USD53.80UB USD23.10YQ USD214.20YR

               **FARE BREAKDOWN/FOP/TOUR CODE**)>MD

TKT FARE DATA AUDITOR
BASE:HUF 178000 BASE:HUF 178000
TAX: 465.95 TAX: 465.95
TTL:USD 968.95 TTL:USD 968.95
EQUIV:USD 503.00
TAX: 5.60AY/42.20US/3.83XA/9.00XF/7.00XY/6.52YC/5.50FE 58.40HU/11.00FR/25.80QX/53.80UB/23.10YQ/214.20YR

BASE FARE (NUC) inbound 228.75 / 511.52 = 0.447196590553644 0.447196590553644 x 503.00 = 224.9398850484829

REMAIN BF: 224.94USD

To Calculate if correct, check also outbound value

BASE FARE (NUC) outbound 282.77 / 511.52 = 0.552803409446356 0.552803409446356 x 503.00 = 278.060114951517‬

BF (IB) 224.94 BF (OB) 278.06 BASE FARE= 503.00

++++++++++++++++++++++++++++++++++++++++++++++++++++++

EXAMPLE 2 (SABRE)

CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 WS 2580 E 21OCT YYZCUN 1015A OK KI0D0LBS USED NVB:21OCT NVA:21OCT BAG:
2 WS 4281 E 29OCT CUNYYZ 800A OK LI0D0LBK OPEN NVB:28OCT NVA:28OCT BAG:

FARE CAD352.00
TOTAL USD462.13 EQUIVALENT FARE PAID USD265.00

FARE CALCULATION
YTO WS CUN Q5.59 170.06WS YTO Q5.59 81.30NUC262.54END ROE1.3406 65

BASE FARE (NUC) inbound 86.89 / 262.54 = 0.3309590919478937 0.3309590919478937 x 265.00 = 87.70415936619182‬

REMAIN BF: 87.70USD

To Calculate if correct, check also outbound value

BASE FARE (NUC) outbound 175.65 / 262.54 = 0.6690409080521063 0.6690409080521063 x 265.00 = 177.2958406338082

BF (IB) 87.70 BF (OB) 177.30 BASE FARE= 265.00

CREDITS: RDT Joy Cruz♥

PRICING QUALIFIERS WPPWEB‡AC*PCLNRTL‡AAA‡S2‡RQ WPNCB¥PWEB¥AXX‡S2¥RQ WPWEB¥AXX WPNCB¥PWEB¥AXX WPPWEB¥NCB¥MPC-ANY WPPWEB¥NCB¥MPR-ANY WPPWEB¥MPR-ANY ( Refundable Only)