CX WANTS PROMO BUT HAS A PAST DUE BALANCE BUT INTERESTED IN GETTING IT

IF YOU DISCUSSED A PROMO TO A CX THAT HAS A PAST DUE BALANCE AND INTERESTED WITH GETTING IT:

I am so excited for you to get this promo!

You are one step away from getting it and all we have to do is to make your account current by settling the past due balance.

Would you like to make a payment today for (past due) so we can process the order today?

CX SAID NO:

Not a problem at all! There is no end date for this promo yet so we can definitely wait until you can settle the past due balance.

May I know when is the best date that you can settle it? Or would you like to wait until you are finished with your payment arrangement before you process the order?

CX STATED THE DATE THAT THEY CAN SETTLE THE PAST DUE OR WILL JUST WAIT FOR THE PA TO BE FINISHED:

That would be perfect! I can set a follow up call back so I can personally help you with processing your order to make sure that you will be able to get the promo that we discussed earlier. Sounds like a plan?