notes

W01005958971444 customer messaged us about their order // received wrong item. checked the pod. displayed not the same flower. offered customer redelivery and sp. processed redelivery.

5961660060 Customer messaged us about his order // charged for shipping. the customer is a passport member. customer also mentioned he wasn't given an option to choose the delivery date. Found that the order was from PMall. informed the customer and given them the contact information of PMall customer service.

358644030 working on abc // customer messaged us about their order for not being delivered. the order had a delivery attempt. told the customer that we will be sending a message to the shop to redeliver their order and offered the customer a sp. customer agreed. sent a message to the shop. used manager override to include only sp. csi closed. assisted by sup id 17597

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358253453 Working on ABC // Customer messaged us about their replacement order. Informed the customer that it will be arriving today and told them to contact us again when the order did not arrive on time. csi closed.

358178547

W01005960787074 Working on ABC // Customer messaged us about their order having the wrong address on it. the delivery was past due already. Offered the customer a redelivery and a SP. The customer agreed. processed a replacement. csi closed.

W01005961312118 Delivered Wrong Working on abc // customer messaged us about their order. the order was not

9176607755

W01005961611410 Working on ABC // customer messaged about the their card being charged for shipping even when they are a passport member.

W01005961072152 Working on chat // customer messaged about their order. they want to reschedule the delivery of the order.

Working on abc //