Hi, this is Marj from T-Mobile Messaging! We do appreciate you for reaching out. Who do I have the pleasure of speaking with today?

In behalf of T-Mobile, we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time.			

We encourage you to reach out our Customer Care by dialing 1-800-937-8997 due to we have limited resources to check here in our end. Since you don't have access to your account, messaging team won't be able to help.