TRANSFER EMAIL

Thank you for bringing this to our attention. I completely understand how frustrating this must be, especially given the circumstances.

I'm truly sorry for the inconvenience this has caused, and I appreciate your patience as we work to make things right.

I hear your concerns and understand how difficult this situation has been for you. We're here to help.

I sincerely apologize for the trouble this order has caused, especially considering the extra effort you've had to make.

We understand how important this is to you, and I want to assure you that we're taking your concern seriously.

We've submitted a case to our Resolution Team to investigate and determine if the $34.28 return shipping fee can be reimbursed.

Let me know if you'd like to add a follow-up timeframe or confirmation note.

I sincerely apologize for the trouble this order has caused, especially considering the extra effort you've had to make.

We understand how important this is to you, and I want to assure you that we're taking your concern seriously

I've reviewed the details of your order for the HP Wireless Keyboard and Mouse 300 and the HP Series 3 Pro 23.8" FHD Monitor, and I can confirm that the refund was already processed on November 12, 2025, for the amount of $154.34. It appears the cancellation did not go through successfully, which unfortunately led to the need for a return.

We completely understand the difficulty you faced in arranging the return, especially with no one available to bring the item to FedEx. Given the circumstances, we will submit a case to our Resolution Team for the $34.28 shipping cost you paid.

Please keep your line active for updates we’ll follow up as soon as we have more information.

I hope this information has been an assistance, Patricia.

If you'd like it to sound more empathetic or customer-friendly, here's a slightly warmer version:

"We've submitted a case to reimburse the $34.28 shipping cost you covered. Kindly keep your line active—we’ll follow up with updates as soon as we have more information."

Warm regards, [Your Name] [Your Position] [Company Name]

Name : Jonathan Smith Phone Number : -- Order Number : H364605487 Feedback : Hello, I am requesting a return for order H364605487, delivered on August 29, 2025. This order included multiple items, and I would like to return all of them. When I ordered, the HP.com product page showed the OMEN MAX 16 with an AMD Ryzen AI 9 and RTX 5080, but what I received was instead the AI 7 with an RTX 5070 Ti. I later confirmed through online archive tools that the product page at the time of purchase did in fact show the AI 9 + 5080 configuration. Because of this mismatch between what was displayed and what was delivered, I would like to return the items for a full refund. Please provide return instructions and labels at your earliest convenience. My shipping address is: 13 Flaagstone Driive, MMBN Hudson, NH 03051-4905 Phone: (603) 905-2194 Thank you, Jonathan Smith

The customer wanted to return

Thank you for your follow-up. I’ve attached a screenshot from the HP.com product page as it appeared at the time of my purchase. The listing clearly displayed the AMD Ryzen AI 9 + RTX 5080 configuration, not the AI 7 + 5070 Ti version that I received.

Because this discrepancy originated from HP’s own product listing and not from any error on my part, your own return policy exempts such cases from the restocking fee. I’m therefore requesting that the return be processed without the restocking deduction and that HP issue a prepaid return label accordingly.

I’ve already gone back and forth several times by email and am unable to call during HP’s business hours due to my work schedule. Please respect my time and assist me with completing this return over email.

Best regards, Jonathan

INTERACTION ID: 45ffdce0-8b1c-40d8-99c9-4029e17865ea EMAIL FROM: jonathansmith12304@gmail.com CUSTOMER'S NAME: Jonathan Smith ISSUE: Hello, I am requesting a return for order H364605487, delivered on August 29, 2025. This order included multiple items, and I would like to return all of them. When I ordered, the HP.com product page showed the OMEN MAX 16 with an AMD Ryzen AI 9 and RTX 5080, but what I received was instead the AI 7 with an RTX 5070 Ti. I later confirmed through online archive tools that the product page at the time of purchase did in fact show the AI 9 + 5080 configuration. Because of this mismatch between what was displayed and what was delivered, I would like to return the items for a full refund. Please provide return instructions and labels at your earliest convenience. My shipping address is: 13 Flaagstone Driive, MMBN Hudson, NH 03051-4905 Phone: (603) 905-2194 ORDER NUMBER: H364605487 RETURN OR CANCEL REASON: n/a ACTION TAKEN: We need more time STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: will request to check what happen why there's a restocking fee on the return

INTERACTION ID: e2b86542-807d-4694-90bd-21816c82fcf1 EMAIL FROM: Norma.LeadsRetrieve@outlook.com CUSTOMER'S NAME: Norma Cassady ISSUE: A quick check-in: Sales Leads - SIGGRAPH 2025 ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: transfer to spam STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: OUTCOME: transferred

Dear Kaeli,

Thank you for your reply.

We appreciate you providing all the information we requested. I completely understand how important it is to receive a complete order.

I've reviewed your order details and can confirm that you were supposed to receive 2 HP 962XL High Yield Black Original Ink Cartridges and 2 HP 962 3-pack Cyan/Magenta/Yellow Original Ink Cartridges. I'm sorry for the inconvenience this has caused.

I've gone ahead and submitted a case to our Resolution Team to investigate your concern and arrange shipment of the missing item.

Please continue to check your email from time to time for any updates.

I hope this information has been an assistance, Kaeli.

Thank you for choosing HP. We appreciate your business.

Best Regards,

Heather

HP Store Email Representative

Thank you for providing all the information we requested. We completely understand how important it is for you to receive a complete order."

Let me know if you'd like it to sound more formal, friendly, or tailored to a specific customer situation!

WRONG QUANTITY - SHORT WE SS: Qty and product # of the item Ordered: 4 items Qty and product customer receive: 3 items Outcome: Exchange or Refund refund and replacement