Reduced Transfers 
- empowering agents to resolve more issues on the spot

Increased Recontract Opportunities
- turning resolutions into retention wins

Improved Customer Satisfaction
- ACE increasing satisfactions chances to win Horizons Incentive

BROADBAND FAULTS 
Plume
- about the performance of the device connected 

How to use PLUME?
MAC address - EQ 

Health Check 
-gives a quick and easy overview of the customers Wi-Fi connection

Pods & Nodes
- This tab will help you get the most out of wifi pods

Devices 
- This screen shows how many devices the customer has connected 

Topology
-this hand tools show you how many



Tools Required 
Plume Central 
- Deep diving into the issue, health check.

Samknows 
- speed check

Outage Communicator
- customer area outages 

360 Diagnostics 
receives flows that redirect to the IC