INFORMATION YOU WILL NEED:

• carrier
• carrier tracking ID
• shipment date
• PO ( amazon reference ID)


 STEP 1. 
• go to the 'GetShipment tool [eu]
• use the 'shipment id/PO'
• look at the results in the 'carrier shipment' information field
• make note of the 'date' that the shipment was delivered at the FC

STEP 2. VERIFY THE CARRIER IS AMAZON-PATNERED
•  go to the 'get merchant config tool'
• locate your seller's 'vendor code'

STEP 3. LOCATE YOUR SELLER'S VENDOR CODE
• locate which FC is holding the damaged inventory
• go to 'inventory FNSKU lookup' and search fir the FC

STEP 4. LOCATE WHICH FC IS HOLDING THE DAMAGED INVENTORY
• open the 'problem receive tool' and replace the FC code in the URL with the FC you identified in he previous step
• go to 'inventory FNSKU lookup' and search for the FC