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EXPEDITE

Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting to expedite the process of their shipment as it is taking to long to be received Research Done:

Seller Emotion: N/A Seller provided identifiers or documents: ASIN or FNSKU: --- Shipment ID: ----

Skill: M@ / FBA Contact Marketplace: Paragon workflow (PWF): FBA & MCF Shipping to Amazon Shipping Questions - Create Shipment

Help page link: N/A SOP link: N/A Tool link: MYI https://sellercentral.amazon.com/myinventory/inventory?fulfilledBy=all&page=1&pageSize=25&searchField=all&searchTerm=B0CKWXQ5JN&sort=date_created_desc&status=all&ref_=xx_invmgr_favb_xx

ILAC REPORT https://paragon-na.amazon.com/ilac/view-ilac-report?shipmentId=FBA18D2WXHWC&caseID=16626703241

SHIPMENT SUMMARY: CONTENTS TAB https://sellercentral.amazon.com/fba/inbound-shipment/summary/FBA18D2WXHWC/contents

Was I able to address the SP's Intent?: no, educate the SP about the status of their shipment

Hello from Amazon Selling Partner Support,

We understand that you want an update with regard to your Shipment ID: ---- .

In line with this, know that your shipment status for Shipment ID: ---- is now under 'Shipped' meaning it has already crossed the 'Delivered' status and Amazon has started scanning your shipment ID labels.

Note that units are available for sale as soon as they are received. However, because units may be sent to other fulfillment centers closer to customers, it can take up to 18 days for received units to be available for immediate shipping.

Moreover, Amazon will confirm the receipt of all units in your shipment on or before Nov 3, 2024. On or after this date, if there is any issue with your shipment, it will be eligible for investigation.

Additionally, your shipment may be kept in 'Receiving' status longer than expected due to the inventory need to transship from Ship fulfillment center to storage fulfillment center.

Also during peak season, our fulfillment centers will process shipments as soon as possible after the shipment arrival, but it may take longer due to higher volume than usual.

Furthermore, Selling Partner Support is unable to manually expedite the shipment receiving process and are also unable to provide any further details on the same.

For more information about the shipment summary process, please visit: https://sellercentral.amazon.com/gp/help/201022330

Hello from Amazon Selling Partner Support,

We understand that you want an update with regard to your Shipment ID: ---- .

After careful investigation of your concern, we have found that your shipment status for Shipment ID: ---- is currently SHIPPED.

Please kindly take note that If your carrier tracking information says "Delivered", it implies that our fulfillment centers have your shipment.

Note that units are available for sale as soon as they are received. However, because units may be sent to other fulfillment centers closer to customers, it can take up to 18 days for received units to be available for immediate shipping.

Due to a higher volume of shipments, you may experience longer than usual receive times.

To check the status of your shipments:

  1. Navigate to "Inventory" in Seller Central and select "Shipments" from the drop-down menu.
  2. From the "Shipping Queue" page, click "Track shipment" for the relevant shipment.
  3. On the "Shipment events" page, you can check the status of your inventory. The following events will populate:

• Checked in: The trailer has been moved from the fulfillment center yard to the dock door and is ready to be unloaded. • Receiving: The shipment contents are being scanned. Units are available for sale as soon as they are received. • Closed: Amazon has confirmed the actual number of units received in your shipment matches your shipped quantity. If there is any issue with your shipment, it is now eligible for investigation.

The processing of your shipment can be delayed if shipping requirements are not met. Delays may be caused by such things as labeling issues, barcodes linking to incorrect items, and the shipping of restricted products.

Please take note that we are unable to manually expedite the shipment receive process, and Selling Partner Support does not have further guidance. Furthermore, please kindly rest assured that once your shipment has problems it will directly appear on your shipment summary on seller central.

For more information on shipment tracking, you may also visit :

Track your shipments: Shipping Queue and shipment summary https://sellercentral.amazon.com/gp/help/G201022330