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INF-INB_T-ACSENCIO TEL NO: ACCT NAME: CALLER: ACCT NUM: CBR: WOACAS:
CONCERN: ACTION TAKEN:
FT CREATION ENDORSE TO TL (CLARITY ACCESS IS LOCKED)
CHECK ACC/ CHECK FT/ FF FT ON CLARITY/ ADV SUBS TO ALWAYS KEEP THE LINES OPEN TO RECEIVE UPDATES CHECK ACC/ CHECK CV/ CHECK SPS-UI/ CHECK OUTAGE/ NO FLM AFF BY OUTAGE/ CREATE FT/ ADV SUBS TO ALWAYS KEEP THE LINES OPEN TO RECEIVE UPDATES FROM TECH CREATE FT STAGE TO TECH-RESOLUTION(INVOKE)/ ADV SUBS TO MONITOR CONNECTION AND WAIT FOR A CALL WITHIN 24 TO 48 HRS CHECK ACC/ CHECK FT/ FOLLOW UP FT/ ADV SUBS TO KEEP THE LINES OPEN TO RECEIVE UPDATES FROM THE TECH
- Actions Done and results:
- REMARKS: 4: NO REPORTED OUTAGE
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