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I really do understand that having our services running active is important, and I really appreciate you for keeping an eye on your account.
** CWC As I can see here we currently have total of $2,131.40 whole balance on the account. But no worries T-Mobile is really here to help! If we're not able to settle the whole amount for today. The system will only require you to settle the minimum amount of $1,231.32 . May I ask we can settle it today?
** RESTORE FEES It must have been such a tough time juggling our work, family and payments, especially at this time. We really admire every drop of your patience and efforts to get by.
As a customer also I totally understand this kind of situation that we really need extra time to settle our payment and making sure that our service will not get off.
However If we keep restoring the account without any payment, we may encounter more restore fees and an increasing balance, more service interruptions for you that may later lead you to bad debt. That is absolutely not what we wish for you so we'd like to collect a payment today so we can help you for a longer time.
** MINIMUM PAYMENT I tried to get your service running active XX, it's just that the system won't let me since it's asking for a payment first. I know how tough it is for you and your family. Yet for us to manage the account and restore it, all we requires is to settle first the minimum amount.
And If you also have any public Wi-Fi in your area, we can connect on that for the meantime, or you can also buy a prepaid SIM card to use while still trying to catch up with our bill.
** PREPAID Would you like to know more about prepaid instead?
With the prepaid sim you'll be able to connect for the mean time with new number in affordable price with our monthly prepaid plans. If you're interested you can go directly to nearest T-Mobile store to activate it within this day.
You'll need to buy a prepaid sim card then you can choose a prepaid legacy plans that ranges to $40-$50 monthly plans includes call, texts and Data.
Once you'll be able to catch up on your postpaid bill definitely you can deactivated your prepaid account. Cool right?
** SUSPENDED Thank you so much for your great understanding Selina, no worries we'll be always right here and we can wait til you can catch up on your bill and we're really looking forward on it.
Also As I can see here you can still receive incoming texts and calls. And if we're going to make outgoing calls and texts, you may use for the mean time a wi-fi.