Cancel / P360 / Mobile Number Change

Protection 360 / P360

For the Protection 360, it will cost you $18 for (Phones) per month, features are here below:

• Covers Loss/Theft, Accidental damage
• Mechanical and hardware breakdown services
• Screen Protector Replacement
• Jump! Upgrade on Equipment installment devices devices
• Tech PHD by Assurant: File and track claims.
• McAfee Security

SAVE ATTEMPT CANCELLATIONS

COR

May I ask if you know someone who would love to take over the line? It would be such a waste to remove the lines plus there would be additional charge when we reactivate/activate a line.

CONVERTION

Have you considered getting an apple watch or a tablet? In that way, we can convert the line and you wont have to pay for reactivating it?

PORT OUT SAVE ATTEMPT

I can totally help you start your switching over, but first may I ask if there's anything I can do to change your mind? I may be able to offer you something you hadn't thought of, and possibly less costly than what you had in mind.

FUTURE DATED CANCELLATION

To set your proper expectation, processing your cancellation today will take effect at the end of your billing cycle. This is intended for you to maximize the line since it's paid until the end of this cycle and for us to avoid pro-rated charges on the account.

We are saddened to know that you want to cancel the line but we are here to help. If you don't mind me asking, may I know the reason for this request?

"I would hate for you to leave because of your last experience without doing everything I can to try and fix where we went wrong! Would you mind if I took a minute or two to make sure I leave no stone unturned in finding a resolution for you?”

“I would love to take a few minutes to see if there is anything at all I can do to get your service working for you! I have a few ideas on some things it looks like we haven’t tried yet so we can get this resolved!"

“If you don't mind, while you've got me - I'd love to take a few minutes to make sure I'm doing a thorough audit of your account since you called today with concerns about your overall bill. I may have some options to lower the cost of this line instead of removing it completely – is that something you’d be interested in hearing more about?”

you can use this doc team: https://c2.t-mobile.com/accounts/cancellations

Remember your CHURN training.

Great! Let me also give you some advisements for changing your mobile number,

• You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on.
• Mobile number changes are completed within 2 to 4 hours.
• Your voicemail box will be deleted, and all old messages will be lost, so make sure to save voicemails you wish to keep.
• You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number.
• If you have a My T-Mobile account, you don't need to re-register. Your existing password works with the new mobile number.
• If you use the T-Mobile app you need to clear app cache and data.
• Call records for the old phone number will no longer be available on My T-Mobile.
• Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number.
• Number change fee is waived today since you have 1 free change per year. Moving forward there will be $15 plus tax upfront.