KYC

MAIN APP ONBOARDING MANUAL https://downloads.intercomcdn.com/i/o/999363404/801530c22fb395e94e9e83a2/binary?expires=1718673300&signature=a36baf461c81c38162c0d9fa5f8fa16d44b22defc85bdea9dbee20926e78e3e7

If details don't match to ID, manual edit (OPS Compliance Panel - Personal Information)

ThreatMetrix Overview https://app.intercom.com/a/apps/ruozuwky/knowledge-hub/internal-article/393954

• True IP - check on the map
• If true IP and TMX exact ID is missing/partial missing, ask customer for proof of address.

TMX Аccount Review with Partial or Missing Info https://app.intercom.com/a/apps/ruozuwky/knowledge-hub/internal-article/393956

1. Review Account
2. Check if ID has address (Approve if matches, set account to Escalated and tag "kyc-sift and CMS_ticket_open"
3. Request PoA from cx via Intercom
4. Add account to kyc-sift spreadsheet!
5. If no POA within time frame (8 calendar days), REJECT
6. If POA, APPROVE using regular review notes applicable to the case. *POA should match the phone number, if cx cannot provide POA that matched phone number, proceed with phone change