MCO TEMPLATE

Hi , this is RUFELE calling from Chime Dept. I'm calling on a recorded line for quality purposes regarding our mutual customer named Savannah May . So Mr/Ms _May contacted us regarding a transaction made on her/his account which she/he is stating is unauthorized. We would like to validate this transaction with you in an attempt to avoid a chargeback. What information do you need from me to locate the transaction on your end? OBC NOTATION:

• Contacted the merchant but routed to voicemail. Unable to validate the requested information. Call attempts exceeded.
• Contacted the merchant but wasn’t able to get hold of their representative. Waited on queue but the current wait time is more than 16 mins. which is more than the allowed wait threshold to this claim therefore unable to validate the disputed transaction.
• Contacted the merchant but wasn’t able to get hold of their representative. Waited on queue for more than 5 mins. which is more than the allowed wait threshold to this claim therefore unable to validate the disputed transaction. Call attempts exceeded.
• Merchant call unsuccessful, long wait time. Held on the line for at least 3 minutes. Call attempts and wait time limit exhausted. Unable to validate the requested information.
• No merchant call out made. Merchant is on the approved DNC List.
• Contacted the merchant and they do not entertain calls from third party/bank. Merchant requires the customer to call them directly regarding any charges and disputes. 3 way call with member also not permitted.