MON DAY 1

Working on ASK queue EUROFLORIST - UNITED KINGDOM send a message stating Peter Bullwinkle wrote: Hello Thank you for placing your order with eFlorist. Unfortunately, we have found that we are unable to complete delivery of your order. Despite every effort by our staff, we have been unable to locate a florist able to make delivery of your order. As such, we are now cancelling your order and processing a credit note. On behalf of eFlorist, I would like to offer our sincere apologies for any disappointment caused. Kind regards, Peter B, eFlorist Customer Service Team. Call customer with SUP ID 15190 call customer but disconnected when I call back it rout5ed to voice mail. Send cancellation message to the shop

Working on ASK Queue D GARDEN TLO send a message stating that Dan wrote: Due to snow and ice we have closed and will deliver this tomorrow as the roads are too treacherous for our drivers to attempt deliveries. Call customer with SUP ID 15190 offer refund for the shipping fee and customer agreed. Send message to shop to proceed the delivery.

Working on Ask Queue 1800FLOWERS WINTER PARK send a message stating that IS THIS AN EMPLOYEE OR A GUEST by: mary a. MAS No 00734812. Call customer with SUP ID 18083 called customer but routed to voice mail and leave a detailed message. Send message to the shop that we are still gathering the information.

Working on ASK Queue KLOECKNER PREFERRED FLOWERS send a message stating that FLOR wrote: Hello we attempted to deliver this order on Saturday January 24 , recipient was not home, left voice message please advise we will re-deliver when contacted by recipient. Call customer with SUP ID 15190 routed to voice mail however it is full send email send message to proceed.

Working on ASK Queue ALBERTSONS FLORAL #4289 sending a message stating that Can you confirm with the sender if the funeral is going on as scheduled or if it will be delayed due to in climate weather? Call customer with SUP ID 15190 called customer but unavailable send email send message to proceed.

Working on ASK Queue THE FLOWER SHOPPE OF LOUISVILLE P send a message stating that aa wrote: what time is the visitaion and WHO is it for we need to know when the church will be ok. Call customer with the SUP ID 15190 Called customer and provided the name of the deceased Dennis Brinley and the delivery is on Friday before 4:00.

Working on ASK Queue SECRET GARDEN FLOWER SHOP send a message stating that GESER F wrote: FLOWWERS ON THE WAY. Send message to shop to send delivery confirmation once done.

Working on ASK Queue DENVER FLOWER DELIVERY P send a message stating that Stephanie wrote: Hello, can you confirm the address on this order? Call customer with SUP ID 15190. Called customer and provided the correct address 1655 S Routt Way, Lakewood, CO 80232, USA. Send message to the shop to proceed.

Working on ASK Queue SPECIAL FRUITS ARRANGEMENTS-FL-FBO send a message stating that ***Sorry, we can t make a delivery today. Do you want to proceed with a delivery tomorrow? Call customer with SUP ID 15190 customer agreed for the redelivery and offered savings pass.

Working on ASK Queue BRADLEYS FLORIST P send a message stating that FLOWER SHOP wrote: DUE TO INCLEMENT WEATHER WE WILL NOT BE OPEN TODAY FOR THE VISITATION OR TOMORROW FOR THE SERVICE. WE WILL NEED A HOME ADDRESS TO DELIVER THIS TO WHEN WEATHER IS BETTER AND ROADS ARE SAFE. Call customer with SUP ID 15190 Called customer and declined to deliver at home and cancel the order instead. Process full refund and message the shop to proceed.

Working on ASK Queue ALBERTSONS FLORAL #4289 send a message stating that I confirmed with the funeral home that the family changed the service to Wed the 28th @11am. I am updating the delivery date on my end, appreciate you. Send message to the shop to proceed with the delivery for Wed, 28th.

Working on ASK Queue 1-800 FLOWERS - SICOLA FLORIST DNC send a message stating that PLEASE ADVISE IF RECIPIENT IS AN EMPLOYEE OR A GUEST OF THIS HOTEL by: carrie j. MAS No 01651481. Call customer with SUP ID 15190. The customer advised that the recipient is an employee.

Working on ASK Queue NITAS FLOWERS send a message stating that alicia wrote: Please provide the following Recipient Address information: recipient room number or instruction to leave with desk. Call customer with SUP ID 15190. Tried to call the customer twice however it is unavailable. Send email send message to proceed.

Working on ASK Queue 1-800-FLOWERS - DAVIDS FLOWERS GIFTS P DNC sending a message RAYLENE wrote: OUR DRIVER ATTEMPTED TO DELIVER THIS TODAY BUT NO ONE WAS AT HOME CAN WE DELIVER THIS TOMORROW PLEASE ADVISE. Call customer with SUP ID 15190. Tried to call the customer but routed to voice mail. Leave detailed message through voice mail. Send email send message to proceed.

Working on ASK Queue NERY'S PARTY CENTER GIFTS & FLOWERS P sending a message stating that nery wrote: please know that my computer crashed and was being repair by technology. this order was not done. Please advise if sender wants it. we will do tomorrow. Previous representative already processed the cancellation and refund. Message deleted with SUP ID 15190.

Working on ASK Queue FLOWER JAZZ P sending a message stating that ANNA wrote: PLEASE CHANGE DELIVERY DAY FOR TOMORROW, SINCE TODAY DURING THE WEATHER CONDITION - ICE ON THE ROAD, THE SHOP IS CLOSE. Call customer with SUP ID 15190. Tried to call the customer but routed to voice mail. Leave a detailed message and send message to the shop to proceed.