opening /closing

Opening Spiel:

1. No concern mentioned

Hi, CX! This is Cedrick from T-Mobile. How may I help you?

1. Basic inquiry

Hi, cx! This is Cedrick from T-Mobile. I'm happy to help take care of your (concern) for you.

1. cx (customer) with concern

Hi, cx! This is Cedrick from T-Mobile. I'm here to help. Let's partner together to get this resolved.

Closing Spiel:

Awesome! So happy we were able to help. Have a great rest of your day.

all