- Training 3 Days
- Nesting  5 Days
- Starts on August 7 and Ends in August 9

KPI Metrix
  
* Attendance                                             30%
* Quizzes                                                  10%
* Final Written Assessment                      20%
* Certification/Live Skills Assessment    40%

* Attendance/Schedule Adherence           30%
*  Quality Score                                        70%


*The member may submit their request for documents by:

-Phone
-Email
-Live chat


*CHIME currently uses a 10 business days SLA.


Excluded Information and Documents.

> Risk signal, including but not limited to high-risk signal, IP address, geolocation/geotagging, de minimus/ logic, SOPs, agent workflows, investigation steps and procedures, device information, and fraud identification logic.

> Screen shots of internal tools, especially proprietary tools like Inspector and Penny.
> Internal notes From Disputes


**********************************************

* Do
    
      - Only provide reviewed documents to the members.
      - Remove all explanatory statements from the RFD.

* Don't

      - Don't share any internal notes to the members.
      - Don't