Mastiff-part of sales console,relevant to cx AI 
did not accept offer,they cango to email and lcick the link to take advantage of sales offer 
once click ,generated to sales of rep

cx accept sales offer, then submit, new page will open like so 
sl info tab, status  to completed to close or make it done
make sure amount is correct


explain the email ,decline ,make cx aware you will send email to make sure you have the sales offer

platinum-cx who use old printer to get new printer upfront as lease (need to sign up on ii within 30 days) not offered anymore

all in plan-offer on ii comes with printer
pre  enrollment  
cx will choose printer applicable to them, after that they can receive  the printer in next business days 

sales offer>sales console>if accepted, offer result ,select then submit> sales creation, make sure amount and offer if correct>change status to completed>close

decline: choose on the dropdown for reason>submit
email will be sent to cx ,sales offer is still included >offer email consent: yes

make sure you record  it correctly