TROUBLESHOOTING

ACKNOWLEDGMENT

I understand how inconvenient it is to have some technical issues. Can you tell me more about what’s not working?

Do you get any error messages when this happens?

PROBING

NO DATA/WIFI

Do you know what happens when you try to use Wi-Fi?

At the top of the device, do you see signal? How many bars?

Do you see 2G, LTE or 5G at the top of the device?

If on Wi-Fi, how many bars of Wi-Fi Signal do you have?

Does this only happen when you are on Wi-Fi?

Does this only happen on 1 device or multiple?

Does this happen only with Android? Or also on iPhones?